Solved: AspireONE Startup Error

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komuroto

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Jul 10, 2012
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So I went to boot-up my AspireONE laptop today, and it seems to be stuck at the "microsoft corporation" loading screen.

Now I tried the following:

I tapped F2 at the acer logo, to make sure D2D recovery was enabled. I hit alt+F10(someone told me that on acerlaptops hitting F10 only is just fine - didnt work though) which brings up a "Edit Boot Option" which only has the option of submitting or Canceling, however it appears the screen did not finish typing out what it intended as the information is incomplete. (Neither option works)

So after powering down again,Tapped F8, tried booting normally, tried "startup repair", tried "safemode" , "safe mode with networking", "safemode with command prompt."

None of which worked.

Unfortunately, this computer has no disk drive for a CD recovery.

So I'm at an ends on what to do.

Any suggestions before I throw this junk into a wall?

/Windows 7, AspireONE laptop.
 
Joined
May 7, 2011
Messages
14,142
Run this and post the logs.

NOTE: Unless otherwise advised please use a clean working PC to download and copy FRST to a Flash Drive.
Use these links to download the correct version for your operating system and save it to the Flash Drive.
For x32 (x86) bit systems download Farbar Recovery Scan Tool 32-Bit
For x64 bit systems download Farbar Recovery Scan Tool 64-Bit

NOTE: For Windows 7 systems only: If you cannot get Option 1 to work you can make a Recovery disc to use for Option 2.
Just do this: Click on Start > Control Panel and select Backup and Restore. In the left hand pane select Create a System Recovery disc and follow the prompts.
This can be done on any Windows 7 PC but it must have the same bit rate as the infected PC, i.e. 64 or 32bit.

Plug the flashdrive into the infected PC.

Enter System Recovery Options by using Option 1 or Option 2
STEP 1
Option 1
To enter the System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Boot Options menu appears.
  • Use the arrow keys to select Repair your computer and hit the Enter key. If Repair your computer is not in the menu you will need to follow Option 2 below.
  • Select US as the keyboard language settings, and then click Next. If you know your keyboard is for another language then select that from the list.
  • The system will scan for installed operating systems. Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next. If there is only one user account this will go straight to the System Recovery Options.
  • Now go to the instructions for STEP 2.


Option 2
To enter the System Recovery Options by using a Windows installation or Recovery disc:

  • Insert the Installation or Recovery disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer. NOTE: This Option will be skipped if using a Recovery disc.
  • Select US as the keyboard language settings, and then click Next. If you know your keyboard is for another language then select that from the list.
  • The system will scan for installed operating systems. Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next. If there is only one user account this will go straight to the System Recovery Options.
  • Now go to the instructions for STEP 2.


NOTE: If you are unable to complete either Option 1 or 2 then stop and let me know. This tool will only run correctly if you are able to get to the System Recovery Options menu.

STEP 2
On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The Notepad opens. Click on File and select Open.
  • Select Computer and find your flash drive below Devices with Removable Storage make a note of the drive letter and close Notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
    NOTE: if you receive an error message "the system cannot find the drive specified" go back into Notepad and check the drive letter for the Flash Drive, also note the letter can change on subsequent runs.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer. (This may not appear on all systems).
  • Press the Scan button. The progress bar may freeze for a while which is normal, leave it undisturbed and it will complete the scan.
  • It will make a log (FRST.txt) on the flash drive. Put the Flash drive back in a working PC, open Windows Explorer and then click on the Flash Drive. Double click on FRST.txt then Copy & Paste the log into your next reply. Please DO NOT send the log as an attachment.
 

Macboatmaster

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When you access advanced boot options and select repair your computer and then from the next screen you select startup repair
what please is the message = as that option provides not only the click for startup repair but also provides I think a report offering, but not always that helpful, details of what could not be fixed

Did it report fixing problems, although the computer still did not start, or did it simply report startup repair cannot fix this problem. If the first of those it is usually a good idea to run it again and see if it still reports fixing problems


That all said my colleague and I were clearly typing at the same time. So you now have two people helping

as you have said
Unfortunately, this computer has no disk drive for a CD recovery
you may if startup repair does not work try cmd prompt and from there you will be on a prompt
X:\Sources.
THAT IS A RAM DRIVE SO IT IS NO USE DOING A CHKDSK ON THAT PROMPT
Type
C:
key enter
then at C type
chkdsk /r
key enter
after it completes
type
exit
and see how you are then
 

komuroto

Thread Starter
Joined
Jul 10, 2012
Messages
21
The laptop is a windows 7, the desktop that is working is an XP, will that be a problem?
 

komuroto

Thread Starter
Joined
Jul 10, 2012
Messages
21
When you access advanced boot options and select repair your computer and then from the next screen you select startup repair
what please is the message = as that option provides not only the click for startup repair but also provides I think a report offering, but not always that helpful, details of what could not be fixed

Did it report fixing problems, although the computer still did not start, or did it simply report startup repair cannot fix this problem. If the first of those it is usually a good idea to run it again and see if it still reports fixing problems


That all said my colleague and I were clearly typing at the same time. So you now have two people helping

as you have said


you may if startup repair does not work try cmd prompt and from there you will be on a prompt
X:\Sources.
THAT IS A RAM DRIVE SO IT IS NO USE DOING A CHKDSK ON THAT PROMPT
Type
C:
key enter
then at C type
chkdsk /r
key enter
after it completes
type
exit
and see how you are then
If you would carefully read what I said before, selecting those options does absolutely nothing. Also if I come off as ignorant for this next question, I apologize, but is CMD prompt even useable from the start up process getting stuck on the "loading bar".... ????
 

komuroto

Thread Starter
Joined
Jul 10, 2012
Messages
21
Run this and post the logs.

NOTE: Unless otherwise advised please use a clean working PC to download and copy FRST to a Flash Drive.
Use these links to download the correct version for your operating system and save it to the Flash Drive.
For x32 (x86) bit systems download Farbar Recovery Scan Tool 32-Bit
For x64 bit systems download Farbar Recovery Scan Tool 64-Bit

NOTE: For Windows 7 systems only: If you cannot get Option 1 to work you can make a Recovery disc to use for Option 2.
Just do this: Click on Start > Control Panel and select Backup and Restore. In the left hand pane select Create a System Recovery disc and follow the prompts.
This can be done on any Windows 7 PC but it must have the same bit rate as the infected PC, i.e. 64 or 32bit.

Plug the flashdrive into the infected PC.

Enter System Recovery Options by using Option 1 or Option 2
STEP 1
Option 1
To enter the System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Boot Options menu appears.
  • Use the arrow keys to select Repair your computer and hit the Enter key. If Repair your computer is not in the menu you will need to follow Option 2 below.
  • Select US as the keyboard language settings, and then click Next. If you know your keyboard is for another language then select that from the list.
  • The system will scan for installed operating systems. Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next. If there is only one user account this will go straight to the System Recovery Options.
  • Now go to the instructions for STEP 2.


Option 2
To enter the System Recovery Options by using a Windows installation or Recovery disc:

  • Insert the Installation or Recovery disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer. NOTE: This Option will be skipped if using a Recovery disc.
  • Select US as the keyboard language settings, and then click Next. If you know your keyboard is for another language then select that from the list.
  • The system will scan for installed operating systems. Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next. If there is only one user account this will go straight to the System Recovery Options.
  • Now go to the instructions for STEP 2.


NOTE: If you are unable to complete either Option 1 or 2 then stop and let me know. This tool will only run correctly if you are able to get to the System Recovery Options menu.

STEP 2
On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The Notepad opens. Click on File and select Open.
  • Select Computer and find your flash drive below Devices with Removable Storage make a note of the drive letter and close Notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
    NOTE: if you receive an error message "the system cannot find the drive specified" go back into Notepad and check the drive letter for the Flash Drive, also note the letter can change on subsequent runs.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer. (This may not appear on all systems).
  • Press the Scan button. The progress bar may freeze for a while which is normal, leave it undisturbed and it will complete the scan.
  • It will make a log (FRST.txt) on the flash drive. Put the Flash drive back in a working PC, open Windows Explorer and then click on the Flash Drive. Double click on FRST.txt then Copy & Paste the log into your next reply. Please DO NOT send the log as an attachment.
Ok so I did the following, I downloaded 64bit, and put it on my flashdrive, then i plugged it into my laptop.


  1. Tapped F8 on start up
  2. Selected Repair your computer
  3. It loads windows files
  4. microsoft loading screen shows
  5. Computer begins making beeping sounds I've never heard before
  6. Loads forever....and ever and ever, nothing happens still stuck on microsoft corp loading bar.
The other option you provided is not viable as I have no CD/DVD drive.
 
Joined
May 7, 2011
Messages
14,142
You said in your opening post that you had tried Startup Repair which is in the System Recovery Options menu so I assumed you would be able to run FRST, clearly not.

The two most likely causes of this problem other than file corruption is a faulty hard drive or bad Memory.

I have a memory test that will run from a Flash Drive but nothing for testing the hard drive other than a boot CD. Is there any chance you can borrow an external CD/DVD drive to run further tests?

What do you use to make back ups of your important data?

Follow these instructions to run the test from a Flash Drive.

Download Memtest86+ from here
If you wish to run the test from a USB flash drive use this link Auto installer for USB key

Testing

  • Boot the PC into the Bios setup and set USB to 1st in the boot sequence.
  • Insert the Flash drive then reboot and it will load into dos.
  • Leave the test to run through at least 8 passes or until it is showing some errors.
  • If errors show in the test, stop the test and remove all but one of your RAM sticks then start the test again. Repeat the test on each stick until you find the one that is faulty.

NOTE: This is a long slow test and for convenience should ideally be run overnight.

The memtest will not be 100% accurate but should easily detect any major faults.
 

Macboatmaster

Trusted Advisor
Spam Fighter
Joined
Jan 14, 2010
Messages
24,336
komuroto

I will leave you with my good colleague
However may I respectfully point out to you that I did read what you said on your first post, so when you say

If you would carefully read what I said before, selecting those options does absolutely nothing
unless I have misread it again, and if I have I apologise - my suggestion was a further stage to what you did

You said
So after powering down again,Tapped F8, tried booting normally, tried "startup repair", tried "safemode" , "safe mode with networking", "safemode with command prompt."

None of which worked.
and I therefore asked you if you could kindly develop on startup repair - as when it runs, it sually provides a message, either reporting that it could not fix the problems or repairs were made etc.

I do appreciate that you had tried Safe Mode with cmd prompt - but again all you said was
NONE of which worked - so I did not know if you even got into Safe Mode with cmd prompt or NOT

When you boot to advanced boot options on F8 and you then click repair your computer you should then be presented with the following - please see my screenshot

The first option is startup repair

The last option is cmd prompt and that cmd prompt is nothing to do with cmd prompt in safe mode it is roughly the equivalent of the recovery console in XP - although a lot more powerful.

So I think, with respect, unless as I said, I have still read it incorrectly, you may now accept that I did read it
and to answer this particular point
but is CMD prompt even useable from the start up process getting stuck on the "loading bar".... ????
Yes it is as the cmd prompt loads from a temporary drive established in ram and is not reliant on the actual loading of windows.

Finally Good luck with it
 

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komuroto

Thread Starter
Joined
Jul 10, 2012
Messages
21
komuroto

I will leave you with my good colleague
However may I respectfully point out to you that I did read what you said on your first post, so when you say



unless I have misread it again, and if I have I apologise - my suggestion was a further stage to what you did

You said


and I therefore asked you if you could kindly develop on startup repair - as when it runs, it sually provides a message, either reporting that it could not fix the problems or repairs were made etc.

I do appreciate that you had tried Safe Mode with cmd prompt - but again all you said was
NONE of which worked - so I did not know if you even got into Safe Mode with cmd prompt or NOT

When you boot to advanced boot options on F8 and you then click repair your computer you should then be presented with the following - please see my screenshot

The first option is startup repair

The last option is cmd prompt and that cmd prompt is nothing to do with cmd prompt in safe mode it is roughly the equivalent of the recovery console in XP - although a lot more powerful.

So I think, with respect, unless as I said, I have still read it incorrectly, you may now accept that I did read it
and to answer this particular point


Yes it is as the cmd prompt loads from a temporary drive established in ram and is not reliant on the actual loading of windows.

Finally Good luck with it
Again as I said from the start, "startup repair" does not work.

If it did, I don't believe I would be having this problem?

All of the options that my computer provided did not work, they would just get hung up on the "loading screen" for nearly an hour each.
 

Macboatmaster

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Messages
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OK just wanted mainly to re-assure YOU that I read your post
Lets see if we can make some progress
Firstly while I am trying to help please do NOT quote back to me my post, I know you are trying to be helpful but it is of no benefit

Accepting start up repair does not work
on that window
do you have cmd prompt as on my screenshot
 

komuroto

Thread Starter
Joined
Jul 10, 2012
Messages
21
You said in your opening post that you had tried Startup Repair which is in the System Recovery Options menu so I assumed you would be able to run FRST, clearly not.

The two most likely causes of this problem other than file corruption is a faulty hard drive or bad Memory.

I have a memory test that will run from a Flash Drive but nothing for testing the hard drive other than a boot CD. Is there any chance you can borrow an external CD/DVD drive to run further tests?

What do you use to make back ups of your important data?

Follow these instructions to run the test from a Flash Drive.

Download Memtest86+ from here
If you wish to run the test from a USB flash drive use this link Auto installer for USB key

Testing

  • Boot the PC into the Bios setup and set USB to 1st in the boot sequence.
  • Insert the Flash drive then reboot and it will load into dos.
  • Leave the test to run through at least 8 passes or until it is showing some errors.
  • If errors show in the test, stop the test and remove all but one of your RAM sticks then start the test again. Repeat the test on each stick until you find the one that is faulty.

NOTE: This is a long slow test and for convenience should ideally be run overnight.

The memtest will not be 100% accurate but should easily detect any major faults.
Keeps saying BOOTMGR is missing, press any key to restart
 

komuroto

Thread Starter
Joined
Jul 10, 2012
Messages
21
I assume this is through F8 correct? If so I only have:

Repair Your Computer << doesn't work

SafeMode
Safe Mode with Networking << doesn't work
Safe Mode with Command Prompt << doesn't work

Enable Boot-Logging
Enable low-resolution video
Last Known Good Configuration (advanced) << doesn't work
Directory Services Restore Mode << doesn't work
Debugging Mode
Disable automatic restart on system failure
Disable Driver Signature Enforcements

Start Windows Normally
 

Macboatmaster

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Messages
24,336
Click Repair your computer
Now please of the options in my screenshot which do you have
That is the image on my post 8
 

komuroto

Thread Starter
Joined
Jul 10, 2012
Messages
21
Yes I understand that, but what I am trying to convey is that when i click any of these options, including "repair your computer" This is what happens:

Windows file loading bar shows
Loads entirely
Microsoft Corp loading bar shows
Then screen goes black as if it were about to properly start up
Then Microsoft Corp loading bar reappears (shouldnt do this)
Continues to do so indefinitely, even when left at the screen for hours.

I just reattempted this, and it I'm currently watching the bar loading, and loading, and still loading.
 

Macboatmaster

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Messages
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OK so you never ran startup repair then -because you never got past the repair your computer selection.
If THAT is correct this is where the confusion has arisen

Lets go back to firstly my colleagues memtest - that error on the memtest on usb flash pen would on first indication mean that the boot files cannot be found on the usb pen

DO NOT BE ANNOYED but it is an easy mistake to make
you did use the link
http://www.memtest.org/download/4.20/memtest86+-4.20.usb.installer.zip

and followed this procedure
http://www.pchelpforum.com/xf/threads/how-to-test-memory-using-memtest86.113776/

see to usb flash

it could be that the flash pen itself will not boot that computer

it could be a problem itself on the computer which may be reinforced by the fact that you cannot get to repair your computer
 
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