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Solved: atikmpag.sys BSOD

Discussion in 'Hardware' started by N4rsh, Dec 8, 2011.

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  1. N4rsh

    N4rsh Thread Starter

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    Hi,

    I am using a Radeon HD 6870 with Windows 7 Home Premium SP1 and I keep getting a BSOD whenever I run any application installed applications such as Catalyst Control Center or Google Chrome for example. I have tried uninstalling and systems restores and uninstalling both the drivers and the operating system. Also, this wasn't immediate, for the first couple of days, my computer functioned perfectly fine. Then, a blue screen, then a day or so later, what is happening now started happening.

    Any help would be appreciated.

    Thanks.
     
  2. Elvandil

    Elvandil

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    Remove all ATI software from the machine. Use the ATI uninstaller in Add/Remove, or even use Driver Sweeper to be sure all the parts are removed.

    Then, reboot and install the latest driver from AMD.
     
  3. N4rsh

    N4rsh Thread Starter

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    Hi, I finished unistalling everything and installing the latest drivers but I still have the same problem.
     
  4. Elvandil

    Elvandil

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    Do you get a blue screen? If so, what is the error at the bottom?

    If it goes by too fast, go to Start > Run, and type:

    sysdm.cpl

    Under Advanced > Startup & Recovery > Settings, make sure that "Automatically Restart" in unchecked.

    Let us know what the next screen says.

    Also, if you can zip up the dump files in C:\Windows\minidump and attach them to your post, we can analyze them for you.
     
  5. N4rsh

    N4rsh Thread Starter

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    Sorry for taking so long,

    The message that I'm getting is still
    atikmpag.sys

    I've attached the dumps files.
     

    Attached Files:

  6. Elvandil

    Elvandil

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    OK. I'll analyze the dumps.

    In the meantime, have you tried Safe Mode and do you get crashes there, too?

    How about testing RAM (that was actually my first suspicion, but I'm trying to do this in logical order)?

    If a removable card, remove it and reseat it to be sure it is properly connected. Check fans and for dust to be sure the device is staying cool.

    ============================================

    Memtest86
    MemScope (Floppy and CD images.)
    Roadkil's RAM Test
    Microsoft Memory Test (floppy or CD ISO image)

    If you have enough memory sticks, you can test them by removing one at a time and see if the problem disappears.

    If you are running Vista or 7, tap F8 on boot and choose the memory diagnostic, or if you can boot up, go to Start > Search and type:

    mdsched.exe

    Choose to run a memory diagnostic on next boot. Or, you can boot from the DVD and run it from there.
     
  7. N4rsh

    N4rsh Thread Starter

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    Okay, so,

    SafeMode - No Crashes
    Reseated Video Card - Still Crashes
    Checked for dust and made sure if adequate cooling
    Removing Ram Testing each card individually - Still Crashes

    Also, I'm running memtest86 right now.
     
  8. Elvandil

    Elvandil

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    You may be in luck. At least all the dumps were caused by the same driver:

    On Thu 2011-12-08 00:39:29 your computer crashed
    crash dump file: C:\windows\Minidump\120711-24304-01.dmp
    uptime: 00:03:46
    This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrResetFromTimeout+0x214)
    Bugcheck code: 0x116 (0xFFFFFA800D1F3010, 0xFFFFF8800433545C, 0x0, 0x2)
    Error: VIDEO_TDR_ERROR
    file path: C:\windows\system32\drivers\dxgkrnl.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: DirectX Graphics Kernel
    .

    Try installing this DirectX package.

    No matter whether that fails or succeeds, also run this web installer for DirectX Media Runtime.
     
  9. N4rsh

    N4rsh Thread Starter

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    Well, Actually never mind, Thank You Very Much.
     
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