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Solved: Audio Driver Gateway NX500S

Discussion in 'Hardware' started by Titali_Yoda, Jan 27, 2011.

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  1. Titali_Yoda

    Titali_Yoda Thread Starter

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    So, i dropped my laptop. Got a new hard drive. Reinstalled the OS (windows XP). Then i found out i was missing some key drivers. went to the Gateway websited installed them, BUT here's the problem: when i try to install the Audio driver it fails to install EVERY time! i have tried downloading it again and again. but always the same thing. What could be the problem? Is there somewhere else i can go to download my driver?

    Thanks.
     
  2. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    What's listed in these headings in the Device Manager?

    Display Adapters

    Network Adapters

    Other Devices

    Sound Video And Game Controllers


    ---------------------------------------------------------------

    If you dropped that Gateway NX500S laptop, it may have sustained other internal damage besides the hard drive - including the sound device.

    ---------------------------------------------------------------

    Did you download and install the Intel chipset driver 7.1.0.1014?

    --------------------------------------------------------------
     
  3. Titali_Yoda

    Titali_Yoda Thread Starter

    Joined:
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    DISPLAY ADAPTERS
    Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
    Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
    NETWORK ADAPTERS
    1394 Net Adapter
    Marvell Yukon 88E8036 PCI-E Fast Ethernet Controller
    OTHER DEVICES...(all with yellow exclamations)
    Mass Storage Controller
    Multimedia Audio Controller
    Network Controller
    SOUND VIDEO AND GAME CONTROLLERS
    Audio Codecs
    Legacy Audio Drivers
    Legacy Video Capture Devices
    Media Control Devices
    Video Codecs

    When I try to install the Intel Chipset Driver 7.1.0.1014 i get a message that says: "the installer encountered a problem and needs to close, would you like to send error report."

    Thanks.
     
  4. flavallee

    flavallee Trusted Advisor

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    Double-click the 3 entries that I've highlighted in bold text. That will open a properties window for them.

    Click the "Details" tab and then select "Hardware Id". There will be a string that has VEN_####&DEV_#### as part of it.

    Advise what the characters are that follow VEN_ and DEV_. Those codes will allow the devices to be identified.

    -----------------------------------------------------------------
     
  5. Titali_Yoda

    Titali_Yoda Thread Starter

    Joined:
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    ok sorry i'm very new at this,so at the risk of sounding like a big dope, what you mean by "advise what the characters are..."

    Mass Storage Controller:

    VEN_104C&DEV_8033

    Multimedia Audio Controller:

    VEN_8086&DEV_266E

    Network Controller:

    VEN_14E4&DEV_4318
     
  6. flavallee

    flavallee Trusted Advisor

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    Vendor: 104C

    Device: 8033

    Chip Number: PCIxx21

    Chip Description: Texas Instruments Integrated FlashMedia Controller

    --------------------------------------------------------------

    Vendor: 8086

    Device: 266E

    Chip Number: VIA Technologies Vinyl AC'97 Codec Combo Driver (W

    Chip Description: VIA AC97 codec incorporated into VT82C686A/B, VT8231, VT8233/A/C, VT8235, VT8237/R, VT8251 Southbridge

    Go here, then click "Windows XP", then click "Audio Drivers", then click "VIA AC97 in VT82C686A/B", then click "Download Now". Download and save the VIA Vinyl 7.00b driver into an empty folder on the desktop. Once it's downloaded and saved into that folder, extract its contents into that folder. Double-click the "Setup.exe" file to install the audio driver.

    --------------------------------------------------------------

    Vendor: 14E4

    Device: 4318

    Chip Number: BCM4318

    Chip Description: Broadcom 802.11b/g

    Go here, then click "Download Now". Download and save the Broadcom 802.11b/g WLAN 4.170.77.3 driver into an empty folder on the desktop. Once it's downloaded and saved into that folder, extract its contents into that folder. Double-click the "Setup.exe" file to install the wireless driver.

    -------------------------------------------------------------
     
  7. Titali_Yoda

    Titali_Yoda Thread Starter

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    Thank you SO much!! This Seriously made my day!
     
  8. flavallee

    flavallee Trusted Advisor

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    I'm glad to hear all my hard work wasn't in vain. :D :) (y)

    ----------------------------------------------------------------
     
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