1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Audio Drivers not installing after a reformat of hard disk

Discussion in 'Hardware' started by gracie1979, Jan 16, 2013.

Thread Status:
Not open for further replies.
Advertisement
  1. gracie1979

    gracie1979 Thread Starter

    Joined:
    Dec 5, 2010
    Messages:
    56
    Hi,

    I have an old Dell DIMENSION 8300, Intel(R) Pentium(R) 4CPU 2.60GHz 2.59GHz, & 1.00GB of RAM that I ended up having to do a reformat of the hard disk yesterday and when installing the drivers I had run into some problems with the audio drivers. I have the utility disk that came with the computer, so I was installing the drivers with that. The audio driver showed to be 198xIntegrated Audio Driver Sound Max. When it gets to the installation process, it would run through and then an error would pop up saying "Driver not found, Reboot Your System and run step again". I tried this and it would not work. I checked in device manager and everything else seemed to be okay except under other devices/multimedia controller had the yellow question mark. I even went to Dell's downloads to get the same exact file and try it but it didn't work. The file for it was R58182. I did some searching on the net about this issue and there were other folks that had run into this problem but I couldn't find any resolution to it. Any help would be greatly appreciated, Thanks!
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    ------------------------------------------------------------------------
    How to identify hardware in Device Manager

    right click on the other devices/multimedia controller had the yellow question mark.

    from the menu choose
    properties
    Click on the Details Tab
    Under the Property - drop down
    Select hardware ids
    Right click and select all
    Then right click again and select copy
    Copy and paste that information here

    You should see a code similar to this

    PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

    please reply with the full code for your device(s)

    The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

    PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

    Vendor ID = 8086
    Device ID = 008A

    Post back those two numbers make sure we know which is vendor ID and which is device ID

    These codes can be looked up at this site http://www.pcidatabase.com/

    As an example the link for that database tells us that;
    Vendor ID code 8086 is for this vendor - Intel Corporation
    Device ID code 008A is for this device - Intel Centrino Wireless-N1030


    ------------------------------------------------------------------------
     
  3. gracie1979

    gracie1979 Thread Starter

    Joined:
    Dec 5, 2010
    Messages:
    56
    Hi Wayne,

    Here is the full details code for the multimedia audio controller...

    PCI\VEN_1102&DEV_0004&SUBSYS_10031102&REV_04\4&1C660DD6&0&10F0

    Thanks
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
  5. gracie1979

    gracie1979 Thread Starter

    Joined:
    Dec 5, 2010
    Messages:
    56
    No, but I will download that one now and reply back.

    Thanks
     
  6. gracie1979

    gracie1979 Thread Starter

    Joined:
    Dec 5, 2010
    Messages:
    56
    While trying to install driver R80459, it said "setup could not find any previous version of Creative Diagnostics installed Setup will now exit". Installation complete, your computer has to be restarted for the changes to take effect.
     
  7. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    12,093
    First Name:
    Allan
  8. gracie1979

    gracie1979 Thread Starter

    Joined:
    Dec 5, 2010
    Messages:
    56
    Wow! Hi "Managed", I tried your suggestion and it worked! Thank you and thank you Wayne!
     
  9. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    your welcome, (y) I thought it was only an update and hence the issues - and was looking on the dell site for a full driver - but managed spotted they don't have a full driver dah!!!!!!!! and pointed you to the next best place

    (y) managed

    i would save that driver in a safe place - in case you need it in the future
     
  10. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    12,093
    First Name:
    Allan
    Hope you didn't mind me stepping in etaf, I noticed it had been a while since you had posted so I did some googling and was lucky enough to find that info.
     
  11. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    No NOT at all , I dont mind at all - its all about getting a solution
    I'm in UK timezone - so normally not around this time at night
     
  12. gracie1979

    gracie1979 Thread Starter

    Joined:
    Dec 5, 2010
    Messages:
    56
    Thanks again both of you guys! I will definitely save that file in a safe place!
     
  13. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    12,093
    First Name:
    Allan
    Ok, I agree it's all about getting a solution !

    I'm in the UK too but I'm a night-owl.

    Glad it's working now.
     
  14. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    seems to be quite a few of us out tonight :)
     
  15. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    12,093
    First Name:
    Allan
    Yes it does. I won't be here much longer though.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1085528

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice