Hi, I'm hoping someone may be able to shed some light on this problem
We had our computer repaired and when we brought it home it had no sound and the video would freeze ie utube would load but only play the first second and freeze, we contacted the repairer and he got us to check a whole lot of stuff ie plug into green hole, mute not on etc etc after approx 40min on the phone he advised us to return it back to him to sort out. Now this is a desk top computer and he only ever wanted the tower no speakers OK after approx a week he contacted us and told us that there was nothing wrong with the computer and we were charge for an hour labour, when we picked up the computer he played some of our song files and a utube music clip and it was all working perfect!
When we got home and setup the computer with our speakers etc guess what exactly the same problem so I tested my speakers on my laptop - worked fine, I went next door and borrowed a set of speakers from there computer and they didn't work on my desk top but worked fine on my laptop. We contacted the repairer again and told him that there still wasn't sound at all and video freezing - his response "you saw it working at my workshop" my response - on your equipment not mine.
I have since rang the business from where we bought the computer 4 or 5 years ago and they think it's the sound card collapsed, when we rang the repairer back and asked could the sound card be faulty and that we had spoke with the shop who we bought it from, the repair guy got all defensive and told us to bring the computer back with our speakers.
I asked him if there is a problem would he refund the previous labour charge - No
So before we do anything more I have been asking this question around the world and seeing what people think
How is it that the repair guy when he has our computer and using his rquipment has sound and video but when we bring it home the sound doesn't work on any speakers,headphones etc
The speakers we use all are 3.5mm plug type not USB type