Solved: Avast False Positive

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DKTaber

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Oct 26, 2001
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This is actually a "Sticky".

For users of Avast AV: I have two computers that use Win 7 as the OS and Avast as the AV. Because I don't like what M$ did to the graphics in the card games (e.g., Hearts, Solitaire, Freecell), I replaced them with those from my old XP computer. All the games have worked flawlessly for a couple of years. . . until today. Just after Avast updated its pattern files on my PC, I went to play Hearts. Avast instantly ID'd the program as 'infected' (Win32:Mal.Gen, or something like that). I tried "repair", but that failed, so it quarantined the program (mshearts.exe). Tried to open Hearts on my laptop; same result. Went to my wife's VERY old (2003) XP computer. Ran full scans with her AVG and Malwarebytes. Found nothing. Copied mshearts.exe from her machine and installed it on my PC. Avast again ID'd it as 'infected'. . . which, of course, it WASN'T! So I entered the program into the Exclusions list to keep it from zapping the file, and have reported it to Avast as a false positive.

Hope this is helpful.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
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120,075
This is actually a "Sticky".
Well actually it's not unless we decide to make it a sticky and I hardly think this merits that action as there are false positives all the time. In fact, copying or extracting elements from one OS to another may be in violation of the MS EULA.
 

vembutech

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Feb 9, 2015
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168
May be those kind of files are affected by virus. So Avast is not allowing you to install.
 

DKTaber

Thread Starter
Joined
Oct 26, 2001
Messages
2,871
May be those kind of files are affected by virus. So Avast is not allowing you to install.
I assume you meant they are "infected" by a virus. They aren't, and it's only Hearts, not the other games, that Avast objects to. It isn't a case of Avast not allowing it's installation; the game has been there since I got the computers 2-3 years ago. It's only since the last Avast pattern file update that it suddenly thinks it's malware.

FYI, I had VIRUSTOTAL do a scan of the file. No virus.
 
Joined
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I use Avast and it's all up to date and no false positives so far. I play Hearts everyday, so far so good.
 

DKTaber

Thread Starter
Joined
Oct 26, 2001
Messages
2,871
I use Avast and it's all up to date and no false positives so far. I play Hearts everyday, so far so good.
But what version of Hearts? The XP version or the Win 7/8 version? The issue is that I transferred the card games from my old XP computer to my new Win 7 computer and laptop. . . because they are visually easier to use that the graphically-hyped games that come with Win 7. Avast (after the last pattern file update) suddenly decided one of the games, Hearts, was a threat -- on both my desktop and laptop. I put it in the "Exclusions" list so it won't keep quarantining it. I also filed a "false-positive" report with Avast, but because they do not communicate with their customers, have no idea whether they paid attention to it.
 
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