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Solved: AVG tech support?

Discussion in 'General Security' started by jdemnyan1116, Jul 20, 2014.

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  1. jdemnyan1116

    jdemnyan1116 Thread Starter

    Mar 18, 2000
    I have been having a lot of trouble with my AVG internet security lately. Seems like almost once a month, I get a download that totally screws up AVG. You get red warning messages, everything shuts off, cats and dogs moo, cows fly, etc. Anyway, you would think a company like AVG would have a better tech help section. I have uninstalled and reinstalled my version of AVG at least 3 times in the last three months. The first time it took their tech support 2 weeks to answer my help question and it had nothing to do with the problem. I finally fixed it myself by reinstalling it. That seems like the only support advice you get from AVG as that is all they have told me to do. I sent them my problem again as it just happened and they their tech site told me that its a weekend and the reply might not be answered till monday. I did the usual uninstall(which by the way their uninstaller does not uninstall, it freezes about half way through and I have tried several times in a row and it freezes no matter how many you do) I had to remove it by using REVO then reinstalled it and it is working properly. I am afraid to update as it might go again, I have had Kaspersky for 10 yrs and have never had a problem except for usage. I have had AVG for a yr and a half and have had 6 problems with it already and I have renewed it about 4 months ago. 4 of the problems I have had since renewing. Never again, I am getting rid of AVG as soon as the renewal is up. I am going to go with another internet security program as AVG is not exactly up to par as far as I am concerned. If their program doesn't work, they should give you a rebate after 2 problems. Very highly upset.
  2. Byteman

    Byteman Gone but Never Forgotten

    Jan 24, 2002
    Hi, Are you using two active security programs by any chance that have real time protection running? I see you also have Kaspersky.....did you mean on a different machine and not on this machine with the AVG issue? I realize it's a very basic question but we run into this quite often so just making sure. More than one antivirus / security suite type program running will usually cause weird issues like slowness and errors.

    Why is your post marked "SOLVED"??
  3. LiquidTension

    LiquidTension Malware Specialist

    May 28, 2014
    I am not an advocate of AVG either. I would recommend removing the software at the earlier possible convenience.

    - The programme is a resource hog, requiring numerous processes.
    - In 2010, AVG partnered with Limewire, a P2P filesharing programme. P2P filesharing is one of the largest infection vectors.
    - AVG bundles registry/optimization software such as PCTuneup. Programmes that purport to clean your registry are snake oil.
    - AVG bundles AVG Secure Search; software whom many regard as a browser hijacker.
    - Their support is unsatisfactory.

    As Byteman points out, running two anti-virus products in real-time is not a good idea. So if you are, you may want to consider removing one immediately, or at the very least, disabling the real time protection for one.

    Running multiple AV products may:
    - Trigger false-positive detections.
    - Cause system instability or performance issues.
    - Cause false-negative detections or conflicts (undetection of malware which otherwise would not have occurred).
  4. airborne17

    airborne17 Banned

    May 19, 2012
    I have used AVG for around 10 years now and have not had a single problem or matter of concern. In fact AVG has performed impeccably in capturing threats and has either cleaned them or put them in quarantine. Like every other AV, there have been false positives, but these are not too frequent.

    With AVG you get Computer, Browsing, Identity and Email protection all for free. I am not aware that you can get this package with any other free AV available.

    So although AVG has received adverse criticism, my experience is nothing but perfect. In my opinion, AVG free is by far the most outstanding comprehensive packaged AV program available on the market today. Just make sure when you download it that you do not get their infernal Safe Search and Toolbar, uncheck those items on the installation Wizard. They are a pest and never use their PC Analyzer, this is just a useless gimmick that will only lead to trouble in most likely wrecking a perfect working PC.

    And YES AVG is a great resource hog. I only have 960 RAM and when AVG updates, it takes the lot and everything almost stops. I have to wait until AVG has finished updating. My PC is old and I use Windows XP with SP3. With more modern machines and perhaps Windows 7 or 8 where the RAM is much higher, say 2-4 RAM, AVG`s daily update resource hogging will perhaps not notice too much and will certainly not stop activities like it does with me.

    I would 100% + on my very long experience with AVG free, highly recommend AVG far above any other AV free on the market. AVG support is utter crap and almost non-existent. You never get any help from them, but the program has worked so impeccably over the years I have not missed AVG`s "support "one single jot. If any problems do arise, I have found that ordinary Forums often result in resolving the issue.

    I would add that as I use Sandboxie exclusively for browsing, the individual merits of various AV`s is not of too much interest, but I am totally satisfied based on many years proof that AVG is good..
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