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Solved: Avira Error: CCPLG.XML

Discussion in 'General Security' started by RubyBlu, Jul 24, 2009.

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  1. RubyBlu

    RubyBlu Thread Starter

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    Avira Error: CCPLG.XML:

    This error is of concern to me and I have made a screen shot.


    Is there a way to change a screenshot into text? or how do I post the screenshot?

    Thank you in advance.


     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    The screenshot won't be necessary.

    Try reinstalling Antivir over the top. Then go to the Control Panel - Add/Remove programs and run a repair on the program.

    Let me know how that goes please.
     
  3. RubyBlu

    RubyBlu Thread Starter

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    Hello and thanks for your reply.

    I didn't realize I could install it over top. Will do that later in the day and let you know the results.

    Thanks again!
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    OK, thanks.
     
  5. RubyBlu

    RubyBlu Thread Starter

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    I reinstalled, rebooted, and still come up the error:

    CCPLG.XML:
    unable to find file (c:\program files\Avira\Antvir desktop\ccplg.xml)

    I will make an additional note, not sure if this relevant. Previous to installing Avira, I used Trend Micro which I uninstalled. Although it doesn't appear now, but a few moments ago, it's icon showed up on my tool tray saying that it wasn't turned on. :confused:
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Click here to download HJTsetup.exe.
    • Save HJTsetup.exe to your desktop.
    • Double click on the HJTsetup.exe icon on your desktop.
    • By default it will install to C:\Program Files\Hijack This.
    • Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
    • Put a check by Create a desktop icon then click Next again.
    • Continue to follow the rest of the prompts from there.
    • At the final dialogue box click Finish and it will launch Hijack This.
    • Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    • Click Save to save the log file and then the log will open in notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
     
  7. RubyBlu

    RubyBlu Thread Starter

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    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 3:35:06 PM, on 25/07/2009
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Tall Emu\Online Armor\OAcat.exe
    C:\Program Files\Tall Emu\Online Armor\oasrv.exe
    C:\WINDOWS\system32\brsvc01a.exe
    C:\WINDOWS\system32\brss01a.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Trend Micro\BM\TMBMSRV.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\Motive\McciCMService.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\system32\PSIService.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\WINDOWS\system32\igfxsrvc.exe
    C:\Program Files\TELUS\TELUS Wireless Connection Manager\McciTrayApp.exe
    C:\Program Files\TELUS\eProtect Advisor\TEPA.exe
    C:\Program Files\Tall Emu\Online Armor\oaui.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\Tall Emu\Online Armor\OAhlp.exe
    C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
    C:\Program Files\Trend Micro\Internet Security\TMAS_OL\TMAS_OL.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll (file missing)
    O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.3.3.2.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: Foxit Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll (file missing)
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [TELUS_McciTrayApp] C:\Program Files\TELUS\TELUS Support Centre\bin\McciTrayApp.exe
    O4 - HKLM\..\Run: [TelusWCC_McciTrayApp] C:\Program Files\TELUS\TELUS Wireless Connection Manager\McciTrayApp.exe
    O4 - HKLM\..\Run: [TEPA.exe] "C:\Program Files\TELUS\eProtect Advisor\TEPA.exe" /AUTORUN
    O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
    O4 - HKLM\..\Run: [@OnlineArmor GUI] "C:\Program Files\Tall Emu\Online Armor\oaui.exe"
    O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKUS\S-1-5-19\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [OE] C:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'Default user')
    O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
    O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
    O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.3.3.2.dll/206 (file missing)
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1208900256062
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1208900464765
    O17 - HKLM\System\CCS\Services\Tcpip\..\{AF0E9A00-A6EC-4080-B503-6C25AB9F6F58}: Domain = canaccord.com
    O18 - Protocol: intu-qt2007 - {026BF40D-BA05-467B-9F1F-AD0D7A3F5F11} - C:\Program Files\QuickTax 2007\ic2007pp.dll
    O18 - Protocol: intu-qt2008 - {05E53CE9-66C8-4A9E-A99F-FDB7A8E7B596} - C:\Program Files\QuickTax 2008\ic2008pp.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
    O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
    O23 - Service: Online Armor Helper Service (OAcat) - Tall Emu - C:\Program Files\Tall Emu\Online Armor\OAcat.exe
    O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
    O23 - Service: Online Armor (SvcOnlineArmor) - Tall Emu - C:\Program Files\Tall Emu\Online Armor\oasrv.exe
    O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe

    --
    End of file - 8080 bytes
     
  8. RubyBlu

    RubyBlu Thread Starter

    Joined:
    Jul 24, 2009
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    Did I do this correctly?
     
  9. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Yes. There are still components of Trend Micro on your computer. Is it still listed in Add/Remove programs? If so, uninstall it from there.

    If it's not listed, then follow these instructions to remove it with their diagnostic tool.

    http://esupport.trendmicro.com/1/Ho...sions-of-Trend-Micro-products-in-my-comp.aspx

    Once you've done that reboot the computer, then uninstall Antivir and reinstall AntiVir.

    Let me know how that goes please.
     
  10. RubyBlu

    RubyBlu Thread Starter

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    I was quite surprised to see it was still in my add/remove programs. When I attempted to remove it I got the following error:
    UNABLE TO REMOVE YOUR SECURITY SOFTWARE.
    A serious Windows operating system error has stopped the program. Please restart your computer before trying again.
     
  11. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Please use their removal tool then.
     
  12. RubyBlu

    RubyBlu Thread Starter

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  13. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Yes, that's right. :)
     
  14. RubyBlu

    RubyBlu Thread Starter

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    I'm going to be safe and do this tomorrow. My printer isn't working at the moment (to print off instructions.) and here in Vancouver we're having a heat wave so I'm actually sweating onto my keyboard :eek:

    I appreciate your patience - I will catch up with you tomorrow :)
     
  15. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    That's no problem at all. :)
     
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