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Solved: Bad Image error upon logging into my computer

Discussion in 'Windows 7' started by Shimmers, Mar 1, 2013.

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  1. Shimmers

    Shimmers Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7-2700K CPU @ 3.50GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 8
    RAM: 16346 Mb
    Graphics Card: AMD Radeon HD 7900 Series, -1024 Mb
    Hard Drives: C: Total - 114243 MB, Free - 7332 MB; Z: Total - 1907599 MB, Free - 1413171 MB;
    Motherboard: Gigabyte Technology Co., Ltd., Z77X-D3H
    Antivirus: AVG Internet Security 2012, Updated and Enabled

    Recently my computer was updating and i accidently turned it off while it was installing updates before it shutsdown and now as soon as i enter my password i get this error
    C:\windows\system32\d3d10_1.dll is either not designed to run on windows or it contains an error.
    The look of my desktop and toolbars have a different colour now light/sky blue instead of darker blue its always had before.

    I tried running sfc scan in command prompt (with admin rights) but it tells me there is corrupt files that it cannot repair, i also tried a system restore but my computer doesn't have any restore points. My computer is also rather new so i didn't do a backup yet.

    Can anyone help me with this or do i just have to reinstall my windows?
     
  2. lunarlander

    lunarlander

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    Do Windows Update again. It might be able to continue from where it stopped.
     
  3. Shimmers

    Shimmers Thread Starter

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    It just tells me windows is up to date.
     
  4. rainforest123

    rainforest123

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  5. Shimmers

    Shimmers Thread Starter

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    Ran that and it said
    Potential Windows Update Database error detected 0x80070002 - Fixed
    Windows Update components must be repaired - Fixed
    Security files are not registered - Fixed
    Could not view the detailed information as i get a bad image error when i press it.

    I restarted my computer and ran the updater again and i am still getting the same bad image error on start up and for some programs.
     
  6. rainforest123

    rainforest123

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    Do you mean that the error msg is "bad image error"?

    Please provide a screen shot.

    Use W7's snipping tool, or follow the instructions, below
    http://windows.microsoft.com/en-US/windows-vista/Use-Snipping-Tool-to-capture-screen-shots

    or
    http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/

    screenshot

    On your keyboard, look for a key labeled "print screen" OR "PrtSc" OR "PRN SCN" or some variation.
    When you want to capture that which is displayed, press the print screen button.
    Open Paint [ start > programs / all programs > accessories > paint [ rarely MS Paint]
    Maximize Paint
    left click "edit"
    Left click "paste"
    file > save as.
    Save the file to any location of your choice.
    File name: your choice, for example: "filename"
    save as type: left click down pointing arrow. Left click jpg / jpeg
    Left click "save" / "ok".

    The file name has now been saved as filename.jpg [ or filename.jpeg ].


    Return to the thread.
    Left click "go advanced".

    Left click "manage attachments"
    left click "browse"
    browse to the location, on your computer, where you saved "filename.jpg"
    Left click filename.jpg
    left click "open"
    left click Upload"
    close window of upload screen after the file has been uploaded.

    enter text into the reply area.
    left click "submit"


    If there is information on the screen that you don't want to display, you can use the eraser [ looks like a bar of soap, left column, 2nd from the top. You can remove large areas by clicking on the dotted outline column button, top, right column, then drag your mouse while holding down left mouse button ] to surround that which you don't want displayed. Then, press "delete" on your keyboard. Then save.


    Best of success.
    RF123
     
  7. Shimmers

    Shimmers Thread Starter

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    Here is that screenshot. i get a similar one when i start my computer as well

    Thanks for the help so far i hope i can get this sorted out, reinstalling would be troublesome.
     

    Attached Files:

  8. rainforest123

    rainforest123

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  9. rainforest123

    rainforest123

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    From the above link:
    Please disregard that step.
     
  10. rainforest123

    rainforest123

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  11. Shimmers

    Shimmers Thread Starter

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    Sorry for the late reply.

    I tried the steps listed on the website you provided but none of them have fixed my issue.

    I think i will just reinstall my windows and start fresh.
     
  12. Mark1956

    Mark1956 Malware Specialist

    Joined:
    May 7, 2011
    Messages:
    14,142
    If you run the small tool below we may find a copy of the defective file which we can then replace and your problem should be solved. Switching off during the installation of the update has probably damaged the file, but there should be a copy of the old version on the system. That will be a lot quicker than a re-install.



    Please download SystemLook for your operating system from one of the links below and save it to your Desktop.



    • Double-click SystemLook.exe to run it.
    • Vista/Windows 7 users right-click and select Run As Administrator.
    • Copy and paste everything in the codebox below into the main textfield:
      Code:
      :filefind
      d3d10_1.dll
    • Click the Look button to start the scan.
    • When finished, a Notepad window will open SystemLook.txt with the results of the search and save a copy on your Desktop.
    • Please copy and paste the contents of that log in your next reply.
     
  13. Shimmers

    Shimmers Thread Starter

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    Alright here is the results

    SystemLook 30.07.11 by jpshortstuff
    Log created at 18:05 on 04/03/2013 by Cam
    Administrator - Elevation successful

    ========== filefind ==========

    Searching for "d3d10_1.dll"
    C:\Windows\System32\d3d10_1.dll --a---- 194560 bytes [12:28 27/02/2013] [19:20 13/01/2013] 988C712413A9861D6B896AB270AD8C6C
    C:\Windows\SysWOW64\d3d10_1.dll --a---- 161792 bytes [12:28 27/02/2013] [19:48 13/01/2013] 3C1936A12C62254F914A01BBC6A8DC69
    C:\Windows\winsxs\amd64_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_6.1.7601.17514_none_ae4f82d4c031a13b\d3d10_1.dll --a---- 197120 bytes [23:41 13/07/2009] [01:40 14/07/2009] D63BEE2A8B22482F7080A8D3F2E1A733
    C:\Windows\winsxs\amd64_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_6.1.7601.17544_none_ae2f1310c049f50e\d3d10_1.dll --a---- 197120 bytes [06:36 27/06/2012] [11:09 17/01/2011] E1374D37477322D4956604711008C69D
    C:\Windows\winsxs\amd64_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_6.1.7601.21643_none_aeb7af91d9687b81\d3d10_1.dll --a---- 197120 bytes [06:36 27/06/2012] [06:19 17/01/2011] 71EE52D3B12CFADADE01044C3EA46D9A
    C:\Windows\winsxs\amd64_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_7.1.7601.16492_none_9f6794084b5ae01c\d3d10_1.dll --a---- 194560 bytes [12:28 27/02/2013] [19:20 13/01/2013] 988C712413A9861D6B896AB270AD8C6C
    C:\Windows\winsxs\x86_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_6.1.7601.17514_none_5230e75107d43005\d3d10_1.dll --a---- 161792 bytes [23:27 13/07/2009] [01:15 14/07/2009] 6E05F39AF5B91CEE0D2A84501EEEDBD8
    C:\Windows\winsxs\x86_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_6.1.7601.17544_none_5210778d07ec83d8\d3d10_1.dll --a---- 161792 bytes [06:36 27/06/2012] [05:47 17/01/2011] 2DE90400A63818FA38C4C5C9ADB166BF
    C:\Windows\winsxs\x86_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_6.1.7601.21643_none_5299140e210b0a4b\d3d10_1.dll --a---- 161792 bytes [06:36 27/06/2012] [05:36 17/01/2011] 6C467D0074067C13E814EBD456FC90B7
    C:\Windows\winsxs\x86_microsoft-windows-directx-direct3d10.1_31bf3856ad364e35_7.1.7601.16492_none_4348f88492fd6ee6\d3d10_1.dll --a---- 161792 bytes [12:28 27/02/2013] [19:48 13/01/2013] 3C1936A12C62254F914A01BBC6A8DC69

    -= EOF =-
     
  14. Mark1956

    Mark1956 Malware Specialist

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    14,142
    Ok, I found the update that included making changes to DirectX which is related to the problem file.

    The best way to deal with this is remove the update that went wrong and then allow Windows Update to reinstall it, that way we can be sure that any other components that may have been damaged will be rectified.

    Click on Start, Control Panel, Windows Update. Click on Installed Updates in the bottom left corner, scroll down the list and you will see a heading for: Microsoft Windows, a few lines below it you should see this: Update for Microsoft Windows (KB2670838) with the date 27/02/2013. Right click on it and click on Uninstall. Accept any prompts that may appear and allow it to uninstall.

    When done reboot the system and go back into Windows Update and click on Check for Updates and allow then to install. That should fix the problem, let me know how it goes.
     
  15. Shimmers

    Shimmers Thread Starter

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    Could not locate KB2670838
     

    Attached Files:

    • KB.jpg
      KB.jpg
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      74.5 KB
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      249
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