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Solved: BAD_POOL_CALLER x2 Blue Screen

Discussion in 'Windows 7' started by tcmixx, Dec 26, 2012.

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  1. tcmixx

    tcmixx Thread Starter

    Joined:
    Dec 26, 2012
    Messages:
    12
    Hello, Im having some problem with my computer. First of it freezes up quite often, it slows down repeatedly time after time. Especially when the computer have been on for 5 -10 minutes. But I have been getting 2 blue screens, both when just browsing the web. Could anyone help me figure out what is causing these blue screen?

    Thanks in advance.
     

    Attached Files:

  2. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,618
    Welcome to TSG Memorize.

    To keep things organized on TSG it is best to start your own post. Having multiple member with different issues in one post can get confusing. So start your own post and someone will get to you.

    Thank you.
     
  3. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,618
    Welcome to TSG tcmixx! Your problem is with "cmdhlp.sys" (COMODO Internet Security) My recommendation is to uninstall COMODO, but do not use the Windows uninstaller. Use Revo Uninstaller Download the free version, install it and uninstall COMODO. Restart the system. Now the one most recommended here is Microsoft Security Essentials Download and install. Please post the results.

    PHP:
    Microsoft (RWindows Debugger Version 6.12.0002.633 X86
    Copyright 
    (cMicrosoft CorporationAll rights reserved.


    Loading Dump File [C:\Users\LG-PC7\Desktop\Minidump\122612-13416-01.dmp]
    Mini Kernel Dump FileOnly registers and stack trace are available

    Symbol search path is
    SRV*your local folder for symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is
    Windows 7 Kernel Version 7601 (Service Pack 1MP (4 procsFree x64
    Product
    WinNtsuiteTerminalServer SingleUserTS
    Built by
    7601.17944.amd64fre.win7sp1_gdr.120830-0333
    Machine Name
    :
    Kernel base 0xfffff800`02e52000 PsLoadedModuleList = 0xfffff800`03096670
    Debug session time
    Wed Dec 26 12:44:54.080 2012 (UTC 8:00)
    System Uptime0 days 0:03:03.345
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ....................................
    Loading User Symbols
    Loading unloaded module 
    list
    ...
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !
    analyze -v to get detailed debugging information.

    BugCheck C2, {7109b4030010fffffa800ab39110}

    Unable to load image \SystemRoot\system32\DRIVERS\cmdhlp.sysWin32 error 0n2
    *** WARNINGUnable to verify timestamp for cmdhlp.sys
    *** ERRORModule load completed but symbols could not be loaded for cmdhlp.sys
    GetPointerFromAddress
    unable to read from fffff80003100100
    Probably caused by 
    cmdhlp.sys cmdhlp+47d2 )

    FollowupMachineOwner
    ---------

    1kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocationetc.
    Arguments:
    Arg10000000000000007Attempt to free pool which was already freed
    Arg2
    000000000000109b, (reserved)
    Arg30000000004030010Memory contents of the pool block
    Arg4
    fffffa800ab39110Address of the block of pool being deallocated

    Debugging Details
    :
    ------------------


    POOL_ADDRESS:  fffffa800ab39110 

    FREED_POOL_TAG
    :  Ch03

    BUGCHECK_STR
    :  0xc2_7_Ch03

    CUSTOMER_CRASH_COUNT
    :  1

    DEFAULT_BUCKET_ID
    :  VISTA_DRIVER_FAULT

    PROCESS_NAME
    :  System

    CURRENT_IRQL
    :  0

    LAST_CONTROL_TRANSFER
    :  from fffff80002ffbbe9 to fffff80002ed0fc0

    STACK_TEXT
    :  
    fffff880`0325ca48 fffff800`02ffbbe9 00000000`000000c2 00000000`00000007 00000000`0000109b 00000000`04030010 nt!KeBugCheckEx
    fffff880
    `0325ca50 fffff880`031807d2 fffff880`03183ea0 00000000`00000000 00000000`00000000 fffff880`03183f10 nt!ExDeferredFreePool+0x1201
    fffff880
    `0325cb00 fffff880`03183ea0 00000000`00000000 00000000`00000000 fffff880`03183f10 00000000`00000000 cmdhlp+0x47d2
    fffff880
    `0325cb08 00000000`00000000 00000000`00000000 fffff880`03183f10 00000000`00000000 fffff880`0317f362 cmdhlp+0x7ea0


    STACK_COMMAND
    :  kb

    FOLLOWUP_IP

    cmdhlp+47d2
    fffff880
    `031807d2 ??              ???

    SYMBOL_STACK_INDEX:  2

    SYMBOL_NAME:  cmdhlp+47d2

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: cmdhlp

    IMAGE_NAME:  cmdhlp.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  50746888

    FAILURE_BUCKET_ID:  X64_0xc2_7_Ch03_cmdhlp+47d2

    BUCKET_ID:  X64_0xc2_7_Ch03_cmdhlp+47d2

    Followup: MachineOwner
    ---------

     
  4. Frank4d

    Frank4d Retired Trusted Advisor

    Joined:
    Sep 10, 2006
    Messages:
    9,126
    Also Memorize when you do start your own thread, you will need to post a proper log file. The one you posted appears to be a zipped shortcut file.
     
  5. tcmixx

    tcmixx Thread Starter

    Joined:
    Dec 26, 2012
    Messages:
    12
    Hey thanks for the support! I ended up re installing windows. The problem is the constant freeze lag. Im not able to to do anything. I can move the courser and hear the sound. But both the web browser and windows is not responding. It comes back to normal state after 20 - 60 seconds. I'm seeing that the disk is at 100% frequency all the time. Is my Hard Drive dying?
     
  6. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,618
    This is now a new clean install of Win 7? And you have this happening? Go to the hard drive manufacturers site and download there drive diagnostics app and run a complete test on the hard drive. What is the make of the hard drive?
     
  7. tcmixx

    tcmixx Thread Starter

    Joined:
    Dec 26, 2012
    Messages:
    12
  8. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,618
  9. tcmixx

    tcmixx Thread Starter

    Joined:
    Dec 26, 2012
    Messages:
    12
  10. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
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    You mean that you reseated the RAM and cards in the system? I should have asked. This is a tower and not a laptop right?
     
  11. tcmixx

    tcmixx Thread Starter

    Joined:
    Dec 26, 2012
    Messages:
    12
    No i didnt reseated the memory. I pushed all the connections to HDD and motherboard and everything I could touch. yeah I do have a tower
     
  12. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
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    So how is working? Any issues?
     
  13. tcmixx

    tcmixx Thread Starter

    Joined:
    Dec 26, 2012
    Messages:
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    No not yet. I have been playing games and watched some movies. And no issues yet But can it really have something to do with the connection on the motherboard or HDD?
     
  14. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,618
    No not as I see it. you reseated the connections on the SSD and it seems to have solved the issue. Lets keep our fingers crossed on this one and wait.

    If things change, let us know. Good fortune!
     
  15. tcmixx

    tcmixx Thread Starter

    Joined:
    Dec 26, 2012
    Messages:
    12
    The problem has come up again. It seems when I try to install something like the audio drivers it freezes. I have no idea why.
    Also when I connect the speaker cable to the front panel and move the mouse its comes some weird sound from the monitor speaker. Its only from the monitor speaker not the headset. Can there be some interference?

    Thanks for the awesome support btw:D
     
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