Solved: BAD_POOL_CALLER x2 Blue Screen

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tcmixx

Thread Starter
Joined
Dec 26, 2012
Messages
12
Hello, Im having some problem with my computer. First of it freezes up quite often, it slows down repeatedly time after time. Especially when the computer have been on for 5 -10 minutes. But I have been getting 2 blue screens, both when just browsing the web. Could anyone help me figure out what is causing these blue screen?

Thanks in advance.
 

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Joined
Aug 4, 2003
Messages
5,619
Without starting a new thread I'll post one here. I also have a blue screen "BAD_POOL_CALLER". Mainly happens when gaming. If system spec's are needed il post them in another reply.

Here is my Minidump File.
Welcome to TSG Memorize.

To keep things organized on TSG it is best to start your own post. Having multiple member with different issues in one post can get confusing. So start your own post and someone will get to you.

Thank you.
 
Joined
Aug 4, 2003
Messages
5,619
Hello, Im having some problem with my computer. First of it freezes up quite often, it slows down repeatedly time after time. Especially when the computer have been on for 5 -10 minutes. But I have been getting 2 blue screens, both when just browsing the web. Could anyone help me figure out what is causing these blue screen?

Thanks in advance.
Welcome to TSG tcmixx! Your problem is with "cmdhlp.sys" (COMODO Internet Security) My recommendation is to uninstall COMODO, but do not use the Windows uninstaller. Use Revo Uninstaller Download the free version, install it and uninstall COMODO. Restart the system. Now the one most recommended here is Microsoft Security Essentials Download and install. Please post the results.

PHP:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\LG-PC7\Desktop\Minidump\122612-13416-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*your local folder for symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`02e52000 PsLoadedModuleList = 0xfffff800`03096670
Debug session time: Wed Dec 26 12:44:54.080 2012 (UTC - 8:00)
System Uptime: 0 days 0:03:03.345
Loading Kernel Symbols
...............................................................
................................................................
....................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 109b, 4030010, fffffa800ab39110}

Unable to load image \SystemRoot\system32\DRIVERS\cmdhlp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cmdhlp.sys
*** ERROR: Module load completed but symbols could not be loaded for cmdhlp.sys
GetPointerFromAddress: unable to read from fffff80003100100
Probably caused by : cmdhlp.sys ( cmdhlp+47d2 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 0000000004030010, Memory contents of the pool block
Arg4: fffffa800ab39110, Address of the block of pool being deallocated

Debugging Details:
------------------


POOL_ADDRESS:  fffffa800ab39110 

FREED_POOL_TAG:  Ch03

BUGCHECK_STR:  0xc2_7_Ch03

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002ffbbe9 to fffff80002ed0fc0

STACK_TEXT:  
fffff880`0325ca48 fffff800`02ffbbe9 : 00000000`000000c2 00000000`00000007 00000000`0000109b 00000000`04030010 : nt!KeBugCheckEx
fffff880`0325ca50 fffff880`031807d2 : fffff880`03183ea0 00000000`00000000 00000000`00000000 fffff880`03183f10 : nt!ExDeferredFreePool+0x1201
fffff880`0325cb00 fffff880`03183ea0 : 00000000`00000000 00000000`00000000 fffff880`03183f10 00000000`00000000 : cmdhlp+0x47d2
fffff880`0325cb08 00000000`00000000 : 00000000`00000000 fffff880`03183f10 00000000`00000000 fffff880`0317f362 : cmdhlp+0x7ea0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
cmdhlp+47d2
fffff880`031807d2 ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  cmdhlp+47d2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: cmdhlp

IMAGE_NAME:  cmdhlp.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50746888

FAILURE_BUCKET_ID:  X64_0xc2_7_Ch03_cmdhlp+47d2

BUCKET_ID:  X64_0xc2_7_Ch03_cmdhlp+47d2

Followup: MachineOwner
---------
 

Frank4d

Retired Trusted Advisor
Joined
Sep 10, 2006
Messages
9,126
Welcome to TSG Memorize.

To keep things organized on TSG it is best to start your own post. Having multiple member with different issues in one post can get confusing. So start your own post and someone will get to you.

Thank you.
Also Memorize when you do start your own thread, you will need to post a proper log file. The one you posted appears to be a zipped shortcut file.
 

tcmixx

Thread Starter
Joined
Dec 26, 2012
Messages
12
Welcome to TSG tcmixx! Your problem is with "cmdhlp.sys" (COMODO Internet Security) My recommendation is to uninstall COMODO, but do not use the Windows uninstaller. Use Revo Uninstaller Download the free version, install it and uninstall COMODO. Restart the system. Now the one most recommended here is Microsoft Security Essentials Download and install. Please post the results.

PHP:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\LG-PC7\Desktop\Minidump\122612-13416-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*your local folder for symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`02e52000 PsLoadedModuleList = 0xfffff800`03096670
Debug session time: Wed Dec 26 12:44:54.080 2012 (UTC - 8:00)
System Uptime: 0 days 0:03:03.345
Loading Kernel Symbols
...............................................................
................................................................
....................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 109b, 4030010, fffffa800ab39110}

Unable to load image \SystemRoot\system32\DRIVERS\cmdhlp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cmdhlp.sys
*** ERROR: Module load completed but symbols could not be loaded for cmdhlp.sys
GetPointerFromAddress: unable to read from fffff80003100100
Probably caused by : cmdhlp.sys ( cmdhlp+47d2 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 0000000004030010, Memory contents of the pool block
Arg4: fffffa800ab39110, Address of the block of pool being deallocated

Debugging Details:
------------------


POOL_ADDRESS:  fffffa800ab39110 

FREED_POOL_TAG:  Ch03

BUGCHECK_STR:  0xc2_7_Ch03

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002ffbbe9 to fffff80002ed0fc0

STACK_TEXT:  
fffff880`0325ca48 fffff800`02ffbbe9 : 00000000`000000c2 00000000`00000007 00000000`0000109b 00000000`04030010 : nt!KeBugCheckEx
fffff880`0325ca50 fffff880`031807d2 : fffff880`03183ea0 00000000`00000000 00000000`00000000 fffff880`03183f10 : nt!ExDeferredFreePool+0x1201
fffff880`0325cb00 fffff880`03183ea0 : 00000000`00000000 00000000`00000000 fffff880`03183f10 00000000`00000000 : cmdhlp+0x47d2
fffff880`0325cb08 00000000`00000000 : 00000000`00000000 fffff880`03183f10 00000000`00000000 fffff880`0317f362 : cmdhlp+0x7ea0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
cmdhlp+47d2
fffff880`031807d2 ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  cmdhlp+47d2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: cmdhlp

IMAGE_NAME:  cmdhlp.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50746888

FAILURE_BUCKET_ID:  X64_0xc2_7_Ch03_cmdhlp+47d2

BUCKET_ID:  X64_0xc2_7_Ch03_cmdhlp+47d2

Followup: MachineOwner
---------
Hey thanks for the support! I ended up re installing windows. The problem is the constant freeze lag. Im not able to to do anything. I can move the courser and hear the sound. But both the web browser and windows is not responding. It comes back to normal state after 20 - 60 seconds. I'm seeing that the disk is at 100% frequency all the time. Is my Hard Drive dying?
 
Joined
Aug 4, 2003
Messages
5,619
This is now a new clean install of Win 7? And you have this happening? Go to the hard drive manufacturers site and download there drive diagnostics app and run a complete test on the hard drive. What is the make of the hard drive?
 
Joined
Aug 4, 2003
Messages
5,619
I have done that, its enable. But now its kinda working. Havent had that much freezes. I tried pressing all the connections inside the computer and that kinda worked. I think?
You mean that you reseated the RAM and cards in the system? I should have asked. This is a tower and not a laptop right?
 

tcmixx

Thread Starter
Joined
Dec 26, 2012
Messages
12
You mean that you reseated the RAM and cards in the system? I should have asked. This is a tower and not a laptop right?
No i didnt reseated the memory. I pushed all the connections to HDD and motherboard and everything I could touch. yeah I do have a tower
 

tcmixx

Thread Starter
Joined
Dec 26, 2012
Messages
12
So how is working? Any issues?
No not yet. I have been playing games and watched some movies. And no issues yet But can it really have something to do with the connection on the motherboard or HDD?
 
Joined
Aug 4, 2003
Messages
5,619
No not yet. I have been playing games and watched some movies. And no issues yet But can it really have something to do with the connection on the motherboard or HDD?
No not as I see it. you reseated the connections on the SSD and it seems to have solved the issue. Lets keep our fingers crossed on this one and wait.

If things change, let us know. Good fortune!
 

tcmixx

Thread Starter
Joined
Dec 26, 2012
Messages
12
No not as I see it. you reseated the connections on the SSD and it seems to have solved the issue. Lets keep our fingers crossed on this one and wait.

If things change, let us know. Good fortune!
The problem has come up again. It seems when I try to install something like the audio drivers it freezes. I have no idea why.
Also when I connect the speaker cable to the front panel and move the mouse its comes some weird sound from the monitor speaker. Its only from the monitor speaker not the headset. Can there be some interference?

Thanks for the awesome support btw:D
 
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