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Solved: BAD_POOL_HEADER, instability issues

Discussion in 'Windows XP' started by darrrius, Oct 11, 2008.

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  1. darrrius

    darrrius Thread Starter

    Joined:
    Sep 24, 2006
    Messages:
    62
    Hi Guys

    I would be most grateful if someone could help me with the problems I am currently experiencing.

    The main problem is a large quantity of blue screen "stop" errors. They seem to happen most when I am connected to the interent. The screen goes blue and displays the following error message:

    BAD_POOL_HEADER

    The only way to get out of it is to switch the laptop off and then back on. When windows loads up again, its says

    the computer has recovered from a serious error. When I click on the error signature i get the following:

    Error Signature:
    BCCode : 19 BCP1 : 00000020 BCP2 : B309838C BCP3 : B3098BB4
    BCP4 : FD050F80 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

    when I click on technical information about this error I get the folowing:
    The following files will be included in this error report
    C:\DOCUME~1\DAVECA~1\LOCALS~1\Temp\WER9889.dir00\Mini101108-03.dmp
    C:\DOCUME~1\DAVECA~1\LOCALS~1\Temp\WER9889.dir00\sysdata.xml

    This happens, as I say, mainly when connected to the internet, but can happen other times too.

    Another thing I have noticed is that when I switch the laptop on, before anything loads I get a message flash in the top left of the screen, very quickly, that says:

    MBR Error 3

    I'm sure that before this started happening there was something called "Acronis Recovery Manager" there, which I do not see anymore.

    As well as the problems above, the system seems to be unstable in other areas. For example, if I try to repair a bad internet connection, by right clicking it and selecting repair, it freezes the machine. The only way to get out of it is to switch power off and back on.

    Another problem is that when I close the laptop screen but leave the power on, I cannot return to windows. Instead when I open the screen again, the machine is froze.

    I realise this could be a big problem, but would be so grateful if someone here could point me in the right direction in terms of help.

    Kindest regards

    Dave
     
  2. peterdiva

    peterdiva

    Joined:
    Aug 19, 2007
    Messages:
    139
    Zip up and attach 6 of the most recent minidump files from c:\windows\minidump.

    C:\DOCUME~1\DAVECA~1\LOCALS~1\Temp\WER9889.dir00\Mini101108-03.dmp <-- minidump file dated 11th Oct.
     
  3. darrrius

    darrrius Thread Starter

    Joined:
    Sep 24, 2006
    Messages:
    62
    Hi Peter

    Many Thanks - Attached are the files you requested.

    Kind regards

    Dave
     

    Attached Files:

  4. peterdiva

    peterdiva

    Joined:
    Aug 19, 2007
    Messages:
    139
    All 6 crashes were caused by NETw4x32.sys. See if you can update this file. It's an Intel Wireless WiFi Link Adapter driver.

    BugCheck 19, {20, 9ac3a38c, 9ac3abb4, fd050f80}
    Probably caused by : NETw4x32.sys ( NETw4x32+6026 )
    b9d8b000 b9fa4f80 NETw4x32 NETw4x32.sys Sun Feb 25 23:05:22 2007 (45E197A2)
     
  5. darrrius

    darrrius Thread Starter

    Joined:
    Sep 24, 2006
    Messages:
    62
    Hi Peter

    Thanks for your help. I uninstalled and then resinstalled the wireless network device and all now seems to be running smoothly.

    Kind regards

    Dave
     
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