Solved: battery will not charge

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larry133

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Dec 26, 2012
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i have a hp probook 6555b laptop and it will not charge the battery . i installed a new battery and it is the same . the power supply is plugged in and it says; power supply plugged in but not charging.also if i unplug the power supply the laptop go's dead and if you do not plug the power supply in it will not come on.
 

flavallee

Frank
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May 12, 2002
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82,044
Are you using the power adapter that came with that laptop?

If you're using a replacement power adapter, does it meet one of these specs?

18.5 volts DC @ 3.5 amps - 65 watts

19.0 volts DC @ 4.74 amps - 90 watts

Does the replacement battery meet one of these specs?

Battery (Primary) - 6-cell lithium-ion (Li-Ion), 14.4 volts, 2.55 Ah, 55 Wh

Battery (Primary) - 9-cell lithium-ion (Li-Ion), 2.8 Ah, 93 Wh

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larry133

Thread Starter
Joined
Dec 26, 2012
Messages
14
19.0 volts DC @ 4.74 amps - 90 watts and the battery is a li-ion 6cell 10.8 volt-5200 mAh.the charger. i have had the charger for 6 month and the battery is the same as i removed .
 

larry133

Thread Starter
Joined
Dec 26, 2012
Messages
14
thank you for your time; i guess i am just going to contact hp?. thank larry133.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,044
Good luck. (y)

I had a battery "not detected" and "not charging" issue with a Dell laptop and resolved the issue by replacing both the battery and charger.

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