Solved: BIG increase in blue screens of death...

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chredge

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Jan 5, 2005
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373
Hi,

I've been encountering a LOT of blue screens of death lately and I'm wondering if you guys can help me diagnose what the problem may be. I'm also encountering problems when I try to defrag my hard drive, it never seems to complete in normal and safe mode. I'm wondering if the two could be conected.

What info do I need to supply you guys with and what tools would help me to get this info?

Cheers,

C h r e d g e.
 
Joined
May 7, 2011
Messages
14,142
Hi, follow the two guides below. One to test the health of your hard drive and the other to attach you minidumps to your next post so they can be analysed.

Identify the make of your hard drive and then use one of the links below to get the manufacturer's diagnostics for ISO (CD) not the one for Windows.
When the download is complete right click the file and select Extract Here and burn the image to a CD.
In Windows 7 right click the extracted file, select Open With, then select Windows Disc Image Burning Tool then follow the prompts. For all other versions of windows (if you do not have an ISO burner) download this free software. isoimageburner
Boot the PC into the Bios setup and set the CD/DVD drive to 1st in the boot sequence. Insert the disk in the drive then reboot and the disc will load into dos.
Excelstore
Hitachi/IBM
Samsung
Seagate, Maxtor & Quantum
Western Digital
Toshiba/Fujitsu
If you have a Toshiba/Fujitsu hard drive I would suggest the use of the diagnostics from the Seagate link as this will work on all makes of drive and on any OS.
First locate your minidump files, they are usually found by clicking on your C: drive, in Windows Explorer, then click on Windows to view the contents. If your operating system is installed under a different drive letter then look there. They should be stored under a file called minidump.The files will have a .dmp extension.
Zip up at least 6 of the most recent files into one zip folder and save on your desktop (if there are less then just zip up what you have).
NOTE To zip up a file in Windows (all versions). Right-click the file or folder, click on Send To, and then click Compressed (zipped) Folder and save it to your desktop.
Open Windows Explorer, click on Desktop in the left column so you can see the zip file. In the left column click on C: > Windows > Minidump and then drag & drop any additional .dmp files into the zip folder.

• Below the Message Box click on Go Advanced. Then scroll down until you see a button, Manage Attachments. Click on that and a new window opens.
• Click on the Browse button, find the zip folder you made earlier and doubleclick on it.
• Now click on the Upload button. When done, click on the Close this window button at the bottom of the page.
• Enter your message-text in the message box, then click on Submit Message/Reply.
 

chredge

Thread Starter
Joined
Jan 5, 2005
Messages
373
Hi Mark1956,

Thanks for your reply.

I'm currently trying to get to BIOS although pressing F9 on startup does give me the option of starting up up from CDROM, but when I do select the correct drive and press enter it still boots into Windows. Any ideas why?

Regards,

C h r e d g e
 
Joined
May 7, 2011
Messages
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The correct key to use for entering Bios setup varies from one computer to another. As it is booting up you should see and F key named for Setup or Bios.

Using the F9 key and selecting the CD drive to boot from should work but please confirm that you used image burning software to make the CD as per the instructions, if you have simply burned the download direct to disc it will not work, it has to be burned as an image.
 

chredge

Thread Starter
Joined
Jan 5, 2005
Messages
373
Hi Again,

You were right, I hadn't burnt the disk correctly! (doh!). I have since burnt it the right way.

I have now (I think) performed the 'fitness' test on my Hitachi HD and added the minidump to this message.

Is this OK?

Cheers,

C h r e d g e
 

Attachments

Joined
May 7, 2011
Messages
14,142
Ok, the minidumps indicate that your Nvidia Graphics driver is the cause.

Download the latest driver for your graphics card and save it to your desktop. Go into Device Manager and locate the Graphics card, right click on it and select Uninstall. Shut the screens and back on the desktop double click on the new driver which should then install.

Continue to use the PC and see if the problem returns. If it does then we can run a test on the graphics card. One thing you could do is just check that the card and heatsink are clean by blowing compressed air through it, this should eliminate any overheating problem. You can get a can of compressed air from any computer store.
 
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The easiest way is to use Blue Screen View but it can sometimes be inaccurate. That was the case here as it named a windows driver. I then used Windows Debugger, which gives a lot more information, and that told me that the faulting driver was the graphics driver. Unfortunately it's not always that easy, many crash dumps can give non-conclusive results unless you know how to go a lot deeper into the analasys.
Debugwiz
BlueScreenView

Looking up the error codes can also help. BSOD index
 

chredge

Thread Starter
Joined
Jan 5, 2005
Messages
373
Mark,

Thanks for your continued help.

I downloaded the latest driver for my Nvidia GeForce 9400 GT (from the Nvidia website), uninstalled the old driver from my PC and attempted to install the latest driver. The latest driver failed to load so I tried it again (and it failed again). I then reset the PC and after booting up Windows detected the graphics card and installed drivers!(?)

I'm not sure what drivers Windows installed but I would like to install the latest version of the drivers. Do you think I'm being picky wanting to install the latest drivers? I read about other people having issues installing their Nvidia drivers but I didn't see any solutions. Could it be that I haven't uninstalled the old drivers off my PC correctly before installing the latest version?

Sorry for all the questions but it seems like things are moving in the right direction.

Cheers,

C h r e d g e
 
Joined
May 7, 2011
Messages
14,142
Ok, here is another method, make sure that the driver you are downloading is for the correct bit rate to match your version of Windows, 64 or 32bit.

•Download the latest graphics driver from the Nvidia site for your card and version of windows and save it to the desktop.
•Go into Device Manager and locate the graphics card under Display Adapters, right click on it and select Uninstall.
•Run through this routine and locate any/all graphics drivers and delete them. Do not reboot, just close all the boxes to get back to the desktop.
•Double click on the driver that you saved to your desktop to install it.
•Now reboot and check the PC's performance.
 

chredge

Thread Starter
Joined
Jan 5, 2005
Messages
373
Hi Mark,

I followed your instructions and dicovered another hidden (greyed-out) driver which I uninstalled (when doing this it displayed the official Nvidia uninstall window which i have never saw before - seemed like a good sign). After this had finished I closed the screens, went to my downloads folder and attempted to install the latest (correct) driver (called 285.58-desktop-winxp-32bit-english-whql).

Again it failed (I have attached a screenshot). Something I did notice (which may or maynot be connected) was that after agreeing to the T+Cs on the initial driver install screen, it displays a 'Page not Found' message' even though my internet connection is fine.

Cheers again,

C h r e d g e
 

Attachments

Joined
May 7, 2011
Messages
14,142
Well, that is a bit of an improvement and the old driver you found is probably what Windows kept installing.

Delete the driver you have in the Downloads folder and then download the driver again and save it to the desktop. Run the hidden drivers routine again and delte all graphics driver including the one that is installed, then install the new driver before rebooting.

If this still fails take the graphics card out of the PC and clean the contacts with a soft pencil eraser and blow out the slot on the motherboard with a can of compressed air, refit the card and try the drivers routine again.

If it still fails to install I would then suspect the card has a fault so run this test to check it out.


Download Furmark 1.8.5. version from here
FurMark Setup:
• If you have more than one GPU, select Multi-GPU during setup
• In the Run mode box, select "Stability Test" and "Log GPU Temperature"
• Click "Go" to start the test
• Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90ºC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it unmonitored, it can DAMAGE your video card!!!
• Click "Quit" to exit
This guide tells you a bit more.
 

chredge

Thread Starter
Joined
Jan 5, 2005
Messages
373
Hi Mark,

Panic over.(y)

Once I had deleted the hidden drivers I reset the PC. This time, Windows did not automatically install drivers for the card but offered to locate the drivers for the graphics hardware it had discovered! I declined the offer, cancelled all the windows messages it had displayed and tried installing the driver I had downloaded previously. It worked! :)

Things are now fine.

Mark, many thanks for all your help over this. My problem is now resolved and you have taught me a few things along the way. You sir, are a saint.

Regards,

C h r e d g e
 
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