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Solved: Black screen, AMD Driver not found?

Discussion in 'Hardware' started by DrummerMan, Jan 20, 2013.

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  1. DrummerMan

    DrummerMan Thread Starter

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    Hey guys, please help!

    Laptop starts and runs, but displays nothing on screen. (it remains blank/black)
    Connected through an external display and it works fine on other screen.
    On first load up an error message tells me, 'AMD Graphics card not detected'

    Any suggestions on problems/ solutions?

    I have a relatively new (a year or so?) HP Pavilion g series laptop.
    Windows 7 64 bit.
    DualCore AMD Radeon Graphics card.

    Please let me know if you have any questions regarding my laptop spec.

    Thanks for your help,

    Drummerman. :confused:
     
  2. managed

    managed Trusted Advisor Spam Fighter

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    Allan
    So you see that error message on the external monitor and the laptop's screen is blank from switch on ?

    Please download and run the TSG hardware tool by clicking this link :- http://static.techguy.org/download/SysInfo.exe then follow the onscreen instructions to put the output in your next post.

    Also please include the full model info. for that laptop, it should be on it's underside.
     
  3. DrummerMan

    DrummerMan Thread Starter

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    Hey 'managed'. That is correct.

    Had to disable antivirus for search to work. here are the results:

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD E2-3000M APU with Radeon(tm) HD Graphics, AMD64 Family 18 Model 1 Stepping 0
    Processor Count: 2
    RAM: 3562 Mb
    Graphics Card: AMD Radeon(TM) HD 6380G, 512 Mb
    Hard Drives: C: Total - 457632 MB, Free - 387924 MB; D: Total - 15042 MB, Free - 1670 MB; E: Total - 4055 MB, Free - 1126 MB;
    Motherboard: Hewlett-Packard, 3568
    Antivirus: avast! Antivirus, Disabled



    I think the model number is 584037-001 ?
     
  4. DrummerMan

    DrummerMan Thread Starter

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    (replied to thread)
     
  5. managed

    managed Trusted Advisor Spam Fighter

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    Allan
  6. DrummerMan

    DrummerMan Thread Starter

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    Product number: A7D64EA#ABU
    Serial number: 5CD1402VVB

    Got a new error message today:
    'No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware.'

    The screen is completely black, however when i tried it last night, it did look as though there was a little bit of light coming through it (I think it occurred when I connected my laptop to the external display monitor) but no signs of life at the moment.
     
  7. managed

    managed Trusted Advisor Spam Fighter

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    I was hoping there would be a dim image with the same content as on the external monitor. If it was there you should have seen it.

    This is the HP Graphics driver for your laptop, which is shown as an "HP Pavilion g6-1232ea Notebook PC" on Hp's website :-
    http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55081.exe
    It's a big download, nearly 175MB. Run the file and follow the on-screen instructions.

    Let us know if the laptop's display works afterwards.
     
  8. DrummerMan

    DrummerMan Thread Starter

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    Dear managed.
    You sir, are an absolute legend. Just followed the link you sent me and the screen has sprung back to life. Keeping my fingers crossed that the problem won’t return.

    I can’t thank you enough. Really appreciate your help mate!
     
  9. managed

    managed Trusted Advisor Spam Fighter

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    That's great ! You're welcome mate.

    (If the problem doesn't return after a reasonable time please click on the 'Mark Solved' button at the top of the page).
     
  10. DrummerMan

    DrummerMan Thread Starter

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    Thanks once again mate
     
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