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Solved: Black screen hang in boot sequence

Discussion in 'Windows 7' started by cristian_vizu, Dec 3, 2011.

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  1. cristian_vizu

    cristian_vizu Thread Starter

    Joined:
    May 21, 2007
    Messages:
    85
    Hey!
    I've recently came across this issue and it proves to be quite annoying.
    In the boot sequence, after the "starting windows" screen, Windows will freeze in a black screen as long as 15 seconds before proceeding to the "welcome" screen.
    Any ideas you might have could prove useful.
    Thanks!


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, 32 bit
    Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5200+, x64 Family 15 Model 107 Stepping 2
    Processor Count: 2
    RAM: 2046 Mb
    Graphics Card: NVIDIA GeForce 8500 GT, 512 Mb
    Hard Drives: C: Total - 51199 MB, Free - 15553 MB; D: Total - 40754 MB, Free - 18391 MB; E: Total - 102421 MB, Free - 29962 MB;
    Motherboard: Gigabyte Technology Co., Ltd., GA-MA78GPM-DS2H
    Antivirus: ESET Smart Security 4.2, Updated and Enabled
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,805
    First Name:
    Terry
    Don't waste your time staring at a blank screen. :) Get a cup of coffee, read a page in a magazine, book or newspaper, do pushups, look out the window or anything else useful that will save you the agony of experiencing non-instantaneous electronic devices. Works for me (most of time).
     
  3. cristian_vizu

    cristian_vizu Thread Starter

    Joined:
    May 21, 2007
    Messages:
    85
    I think I can live with it.
    thanks!
     
  4. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    Something is not right for this to happen. Did it just suddenly start to occur?

    Try booting into safe mode and see if it still happens, if not then there may be some problems with drivers that are out of date, or possibly a Malware infection.

    If you have other user accounts try logging into one of them and see if the problem is the same. You could also try creating another account, then log in under that and see what happens.

    Your System Specs don't show Service Pack 1 as being installed, why is that, have you got Windows Update turned off?
     
  5. cristian_vizu

    cristian_vizu Thread Starter

    Joined:
    May 21, 2007
    Messages:
    85
    It started happening along with another thing: Windows explorer kept crashing on my user only. I solved this by creating another user, but the problem didn't go away even after deleting the old user completely.

    Happens also in safe mode boot.

    Logging as another user has no use, since this appears before the user choice prompt.

    Service Pack 1 is installed, I made that specs list with another hard drive, on which there were no updates installed, and pasted it here by omission. The antivirus is the same.
     
  6. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    Sounds like something is not right in your system. Please follow this guide to post an HJT log, this will give us a closer look at what is in your system.

    NOTE. For Windows 7 and Vista you must turn off the User Account Control to allow HJT to run correctly.
    For Vista go into Device Manager and type UAC in the search box, open UAC and change the settings. For Windows 7 click on Start and type UAC in the box and hit Enter, then move the slider all the way to the bottom and click on ok.
    Download and install HJT
    When the TrendMicro HJT install box appears, double click on the HJTInstall.exe. Click on Install.
    * It will be installed by default here: C:\Program Files\Trend Micro\HijackThis.
    * A shortcut to the application will also be placed on your Desktop.
    * The program will open automatically after installation.
    * The folder HijackThis is where you will find the HJT logs that you save.
    * The first time you open HijackThis, check the Main Menu button at the bottom center. When the main menu appears check the box "Show this window when I start HijackThis".
    * Click on "Do a system scan and save logfile." When the log pops up in Notepad, copy and paste that file back here as a New Message in this forum.
    The use of HJT is purely for observation please do not try to fix anything with it or you may damage your system. If I see any suspicious files I will advise you to open a new thread in the Malware forum so an expert can help clean up your PC.
     
  7. cristian_vizu

    cristian_vizu Thread Starter

    Joined:
    May 21, 2007
    Messages:
    85
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 11:27:58 AM, on 12/4/2011
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v9.00 (9.00.8112.16421)
    Boot mode: Normal

    Running processes:
    C:\Program Files\TuneUp Utilities 2011\TuneUpUtilitiesApp32.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\taskeng.exe
    C:\Program Files\ESET\ESET Smart Security\egui.exe
    C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
    C:\Program Files\RocketDock\RocketDock.exe
    C:\Program Files\DAEMON Tools Lite\DTLite.exe
    C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\SearchProtocolHost.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET Smart Security\egui.exe" /hide /waitservice
    O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
    O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"
    O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\DTLite.exe" -autorun
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-21-891816233-371853536-3941110652-1004\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
    O4 - HKUS\S-1-5-21-891816233-371853536-3941110652-1004\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O17 - HKLM\System\CCS\Services\Tcpip\..\{05B20E47-2AD9-40BA-807A-0342C07B7A51}: NameServer = 81.181.87.253,84.247.21.253
    O17 - HKLM\System\CS1\Services\Tcpip\..\{05B20E47-2AD9-40BA-807A-0342C07B7A51}: NameServer = 81.181.87.253,84.247.21.253
    O17 - HKLM\System\CS2\Services\Tcpip\..\{05B20E47-2AD9-40BA-807A-0342C07B7A51}: NameServer = 81.181.87.253,84.247.21.253
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
    O18 - Protocol: hddlife - {BD758015-47D9-477A-8873-4B688A2BC0E2} - "C:\Program Files\Common Files\BinarySense\hlAPP.dll" (file missing)
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET Smart Security\EHttpSrv.exe
    O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET Smart Security\ekrn.exe
    O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: HDDlife HDD Access service - BinarySense, Inc. - C:\Program Files\Common Files\BinarySense\hldasvc.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
    O23 - Service: PCAutoShutdown_Service - GoldSolution Software, Inc. - C:\Program Files\PC Auto Shutdown\ShutdownService.exe
    O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
    O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Program Files\TuneUp Utilities 2011\TuneUpUtilitiesService32.exe

    --
    End of file - 7469 bytes
     
  8. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    The HJT log does not show anything out of the ordinary.

    First run this:


    If that does not fix the problem run the System File Checker as follows:
    Windows 7 System File Checker

    If the problem still persists then follow this guide:
    Windows 7 Clean Boot Troubleshooting
     
  9. cristian_vizu

    cristian_vizu Thread Starter

    Joined:
    May 21, 2007
    Messages:
    85
    Any way I can record the chkdsk log?
     
  10. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    First, follow this guide to find the chkdsk log.
    Windows 7 Disk Check log
    Once the log is in view then click on Copy in the right hand pane and select "Copy details as text".
    You can then right click on the message box on this forum and select Paste and the log will appear, add any further information asked for and then click on Submit/Post Quick Reply and your done.
     
  11. cristian_vizu

    cristian_vizu Thread Starter

    Joined:
    May 21, 2007
    Messages:
    85
    Log Name: Application
    Source: Microsoft-Windows-Wininit
    Date: 12/04/2011 9:28:24 AM
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: Calculator
    Description:


    Checking file system on C:
    The type of the file system is NTFS.


    One of your disks needs to be checked for consistency. You
    may cancel the disk check, but it is strongly recommended
    that you continue.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 3)...
    194304 file records processed.

    File verification completed.
    584 large file records processed.

    0 bad file records processed.

    2 EA records processed.

    92 reparse records processed.

    CHKDSK is verifying indexes (stage 2 of 3)...
    The first free byte, 0x318, in index header of index $I30
    in file 0xa7be is not equal to 0x328.
    Correcting error in index $I30 for file 42942.
    Index entry 33a00252c0fa56de.customDestinations-ms of index $I30 in file 0xaa1c points to unused file 0x1dc94.
    Deleting index entry 33a00252c0fa56de.customDestinations-ms in index $I30 of file 43548.
    Index entry 33A002~1.CUS of index $I30 in file 0xaa1c points to unused file 0x1dc94.
    Deleting index entry 33A002~1.CUS in index $I30 of file 43548.
    Index entry {AFBF9F1A-8EE8-4C77-AF34-C647E37CA0D9}.1.ver0x00000000000000dd.db of index $I30 in file 0xc9df points to unused file 0x1e23a.
    Deleting index entry {AFBF9F1A-8EE8-4C77-AF34-C647E37CA0D9}.1.ver0x00000000000000dd.db in index $I30 of file 51679.
    Index entry {AFBF9~2.DB of index $I30 in file 0xc9df points to unused file 0x1e23a.
    Deleting index entry {AFBF9~2.DB in index $I30 of file 51679.
    Index entry sessionstore.js of index $I30 in file 0xccc7 points to unused file 0x1e200.
    Deleting index entry sessionstore.js in index $I30 of file 52423.
    Index entry SESSIO~1.JS of index $I30 in file 0xccc7 points to unused file 0x1e200.
    Deleting index entry SESSIO~1.JS in index $I30 of file 52423.
    Index entry vPlayPlayerSO.sol of index $I30 in file 0xcd87 points to unused file 0x1e1d7.
    Deleting index entry vPlayPlayerSO.sol in index $I30 of file 52615.
    Index entry VPLAYP~1.SOL of index $I30 in file 0xcd87 points to unused file 0x1e1d7.
    Deleting index entry VPLAYP~1.SOL in index $I30 of file 52615.
    Index entry 78909d01 of index $I30 in file 0x19bef points to unused file 0x1e47e.
    Deleting index entry 78909d01 in index $I30 of file 105455.
    Index entry F1A8Bd01 of index $I30 in file 0x19c17 points to unused file 0x1e33e.
    Deleting index entry F1A8Bd01 in index $I30 of file 105495.
    The file reference 0x1200000001ce6a of index entry 072C0d01 of index $I30
    with parent 0x19d7a is not the same as 0xf00000001ce6a.
    Deleting index entry 072C0d01 in index $I30 of file 105850.
    Index entry 77 of index $I30 in file 0x19e5c points to unused file 0x1e17e.
    Deleting index entry 77 in index $I30 of file 106076.
    Index entry BF of index $I30 in file 0x19e5c points to unused file 0x1a667.
    Deleting index entry BF in index $I30 of file 106076.
    Index entry 68 of index $I30 in file 0x19e5f points to unused file 0x1ce2b.
    Deleting index entry 68 in index $I30 of file 106079.
    Index entry 7D of index $I30 in file 0x19e5f points to unused file 0x1a68b.
    Deleting index entry 7D in index $I30 of file 106079.
    Index entry 65 of index $I30 in file 0x19e95 points to unused file 0x1ce41.
    Deleting index entry 65 in index $I30 of file 106133.
    Index entry 67 of index $I30 in file 0x19eb4 points to unused file 0x1ce2d.
    Deleting index entry 67 in index $I30 of file 106164.
    Index entry 35 of index $I30 in file 0x19eb5 points to unused file 0x1a682.
    Deleting index entry 35 in index $I30 of file 106165.
    Index entry DD of index $I30 in file 0x19eb5 points to unused file 0x1a659.
    Deleting index entry DD in index $I30 of file 106165.
    Index entry EF of index $I30 in file 0x19eb8 points to unused file 0x1e1b7.
    Deleting index entry EF in index $I30 of file 106168.
    The multi-sector header signature for VCN 0x0 of index $I30
    in file 0x19ef7 is incorrect.
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
    Correcting error in index $I30 for file 106231.
    The index bitmap $I30 in file 0x19ef7 is incorrect.
    Correcting error in index $I30 for file 106231.
    The down pointer of current index entry with length 0x18 is invalid.
    00 00 00 00 00 00 00 00 18 00 00 00 03 00 00 00 ................
    ff ff ff ff ff ff ff ff c7 f0 e2 e9 ff 33 cc 01 .............3..
    14 ef ff e9 ff 33 cc 01 c6 cc 9a 8e 41 99 cc 01 .....3......A...
    Sorting index $I30 in file 106231.
    Index entry C6 of index $I30 in file 0x19ef9 points to unused file 0x1e18f.
    Deleting index entry C6 in index $I30 of file 106233.
    Index entry 75 of index $I30 in file 0x19efa points to unused file 0x1ce43.
    Deleting index entry 75 in index $I30 of file 106234.
    Index entry 81 of index $I30 in file 0x19efc points to unused file 0x1c9e7.
    Deleting index entry 81 in index $I30 of file 106236.
    Index entry 3C of index $I30 in file 0x19f05 points to unused file 0x1a665.
    Deleting index entry 3C in index $I30 of file 106245.
    Index entry AA of index $I30 in file 0x19f05 points to unused file 0x1e15f.
    Deleting index entry AA in index $I30 of file 106245.
    Index entry 772FCd01 of index $I30 in file 0x1a646 points to unused file 0x1a65f.
    Deleting index entry 772FCd01 in index $I30 of file 108102.
    Index entry A2BBAd01 of index $I30 in file 0x1a64a points to unused file 0x1a65d.
    Deleting index entry A2BBAd01 in index $I30 of file 108106.
    Index entry 6EBFFd01 of index $I30 in file 0x1a64f points to unused file 0x1a656.
    Deleting index entry 6EBFFd01 in index $I30 of file 108111.
    Index entry 22DC0d01 of index $I30 in file 0x1a66b points to unused file 0x1a67e.
    Deleting index entry 22DC0d01 in index $I30 of file 108139.
    Index entry D6BE3d01 of index $I30 in file 0x1a66b points to unused file 0x1e1d3.
    Deleting index entry D6BE3d01 in index $I30 of file 108139.
    Index entry D8AE4d01 of index $I30 in file 0x1ce33 points to unused file 0x1ce3c.
    Deleting index entry D8AE4d01 in index $I30 of file 118323.
    Index entry 5CFEBd01 of index $I30 in file 0x1dbc9 points to unused file 0x1e1b3.
    Deleting index entry 5CFEBd01 in index $I30 of file 121801.
    Index entry 7DD7Ed01 of index $I30 in file 0x1e16c points to unused file 0x1e17a.
    Deleting index entry 7DD7Ed01 in index $I30 of file 123244.
    247550 index entries processed.

    Index verification completed.
    CHKDSK is scanning unindexed files for reconnect to their original directory.
    Recovering orphaned file BB (42949) into directory file 106243.
    Recovering orphaned file VPLAYP~1.SOL (103174) into directory file 52615.
    Recovering orphaned file vPlayPlayerSO.sol (103174) into directory file 52615.
    Recovering orphaned file parent.lock (103578) into directory file 52423.
    Recovering orphaned file PARENT~1.LOC (103578) into directory file 52423.
    Recovering orphaned file ystats_A.dat (103608) into directory file 51958.
    Recovering orphaned file 56 (108079) into directory file 106240.
    Recovering orphaned file EE (108082) into directory file 106240.
    Recovering orphaned file 5B (108089) into directory file 106240.
    Recovering orphaned file URLCLA~2.SQL (118378) into directory file 52424.
    Recovering orphaned file urlclassifier3.sqlite-journal (118378) into directory file 52424.
    Recovering orphaned file flaD395.tmp (118384) into directory file 51613.
    Recovering orphaned file 4A (118397) into directory file 106231.
    Recovering orphaned file 4E (119225) into directory file 106243.
    Recovering orphaned file F3 (119267) into directory file 106240.
    Recovering orphaned file E5 (119526) into directory file 106240.
    Recovering orphaned file 58 (119560) into directory file 106243.
    Recovering orphaned file 07 (119663) into directory file 106240.
    Recovering orphaned file 27 (119668) into directory file 106240.
    Recovering orphaned file 42 (120217) into directory file 106240.
    Recovering orphaned file B6 (120248) into directory file 106240.
    Recovering orphaned file 00 (120255) into directory file 106243.
    Recovering orphaned file 33A002~1.CUS (121232) into directory file 43548.
    Recovering orphaned file 33a00252c0fa56de.customDestinations-ms (121232) into directory file 43548.
    Recovering orphaned file 2F (121340) into directory file 106243.
    Recovering orphaned file 63 (121369) into directory file 106243.
    Recovering orphaned file F53AEd01 (121376) into directory file 107993.
    Recovering orphaned file 26 (121855) into directory file 106240.
    Recovering orphaned file 70 (121972) into directory file 106231.
    Recovering orphaned file 2B (122090) into directory file 106231.
    Recovering orphaned file AB (122126) into directory file 106231.
    Recovering orphaned file 2E (122132) into directory file 106231.
    Recovering orphaned file 4F (123129) into directory file 106243.
    Recovering orphaned file CA (123143) into directory file 106231.
    Recovering orphaned file SESSIO~1.JS (123213) into directory file 52423.
    Recovering orphaned file sessionstore.js (123213) into directory file 52423.
    35 unindexed files scanned.

    CHKDSK is recovering remaining unindexed files.
    4 unindexed files recovered.

    CHKDSK is verifying security descriptors (stage 3 of 3)...
    194304 file SDs/SIDs processed.

    Cleaning up 94 unused index entries from index $SII of file 0x9.
    Cleaning up 94 unused index entries from index $SDH of file 0x9.
    Cleaning up 94 unused security descriptors.
    Security descriptor verification completed.
    Inserting data attribute into file 27254.
    Inserting data attribute into file 104419.
    Inserting data attribute into file 104426.
    Inserting data attribute into file 108175.
    Inserting data attribute into file 118378.
    Inserting data attribute into file 118384.
    Inserting data attribute into file 121232.
    Inserting data attribute into file 123213.
    26632 data files processed.

    CHKDSK is verifying Usn Journal...
    The remaining of an USN page at offset 0x898e45c0 in file 0xa6f2
    should be filled with zeros.
    The USN value 0x875a5000 of USN Journal entry at offset 0x898e5000
    in file 0xa6f2 is incorrect.
    The USN value 0x875a6000 of USN Journal entry at offset 0x898e6000
    in file 0xa6f2 is incorrect.
    The USN value 0x875a7000 of USN Journal entry at offset 0x898e7000
    in file 0xa6f2 is incorrect.
    The USN value 0x875a8000 of USN Journal entry at offset 0x898e8000
    in file 0xa6f2 is incorrect.
    The USN value 0x875a9000 of USN Journal entry at offset 0x898e9000
    in file 0xa6f2 is incorrect.
    The USN value 0x875aa000 of USN Journal entry at offset 0x898ea000
    in file 0xa6f2 is incorrect.
    The USN value 0x875ab000 of USN Journal entry at offset 0x898eb000
    in file 0xa6f2 is incorrect.
    The USN value 0x875ac000 of USN Journal entry at offset 0x898ec000
    in file 0xa6f2 is incorrect.
    The USN value 0x875ad000 of USN Journal entry at offset 0x898ed000
    in file 0xa6f2 is incorrect.
    The USN value 0x875ae000 of USN Journal entry at offset 0x898ee000
    in file 0xa6f2 is incorrect.
    The USN value 0x875af000 of USN Journal entry at offset 0x898ef000
    in file 0xa6f2 is incorrect.
    The USN value 0x875b0000 of USN Journal entry at offset 0x898f0000
    in file 0xa6f2 is incorrect.
    The USN value 0x875b1000 of USN Journal entry at offset 0x898f1000
    in file 0xa6f2 is incorrect.
    The USN value 0x875b2000 of USN Journal entry at offset 0x898f2000
    in file 0xa6f2 is incorrect.
    The USN value 0x875b3000 of USN Journal entry at offset 0x898f3000
    in file 0xa6f2 is incorrect.
    The USN value 0x875b4000 of USN Journal entry at offset 0x898f4000
    in file 0xa6f2 is incorrect.
    The USN value 0x875b5000 of USN Journal entry at offset 0x898f5000
    in file 0xa6f2 is incorrect.
    The USN value 0x875b6000 of USN Journal entry at offset 0x898f6000
    in file 0xa6f2 is incorrect.
    The USN value 0x875b7000 of USN Journal entry at offset 0x898f7000
    in file 0xa6f2 is incorrect.
    The USN value 0x875b8000 of USN Journal entry at offset 0x898f8000
    in file 0xa6f2 is incorrect.
    The USN value 0x875b9000 of USN Journal entry at offset 0x898f9000
    in file 0xa6f2 is incorrect.
    The USN value 0x875ba000 of USN Journal entry at offset 0x898fa000
    in file 0xa6f2 is incorrect.
    The USN value 0x875bb000 of USN Journal entry at offset 0x898fb000
    in file 0xa6f2 is incorrect.
    The USN value 0x875bc000 of USN Journal entry at offset 0x898fc000
    in file 0xa6f2 is incorrect.
    The USN value 0x875bd000 of USN Journal entry at offset 0x898fd000
    in file 0xa6f2 is incorrect.
    The USN value 0x875be000 of USN Journal entry at offset 0x898fe000
    in file 0xa6f2 is incorrect.
    The USN value 0x875bf000 of USN Journal entry at offset 0x898ff000
    in file 0xa6f2 is incorrect.
    The USN value 0x875c0000 of USN Journal entry at offset 0x89900000
    in file 0xa6f2 is incorrect.
    The USN value 0x875c1000 of USN Journal entry at offset 0x89901000
    in file 0xa6f2 is incorrect.
    The USN value 0x875c2000 of USN Journal entry at offset 0x89902000
    in file 0xa6f2 is incorrect.
    The USN value 0x875c3000 of USN Journal entry at offset 0x89903000
    in file 0xa6f2 is incorrect.
    The USN value 0x875c4000 of USN Journal entry at offset 0x89904000
    in file 0xa6f2 is incorrect.
    The USN value 0x875c5000 of USN Journal entry at offset 0x89905000
    in file 0xa6f2 is incorrect.
    The USN Journal entry at offset 0x89a33000 and length 0x8625f0c6 crosses
    the page boundary.
    The USN Journal entry at offset 0x89a34000 and length 0x87d5eba4 crosses
    the page boundary.
    The USN Journal entry at offset 0x89a35000 and length 0x56e14d76 crosses
    the page boundary.
    The USN Journal entry at offset 0x89a36000 and length 0xb37d5b9a crosses
    the page boundary.
    The USN Journal entry at offset 0x89a37000 and length 0xea4960f7 crosses
    the page boundary.
    The USN Journal entry at offset 0x89a38000 and length 0x71876a58 crosses
    the page boundary.
    The USN Journal entry at offset 0x89a39000 and length 0xc83dd0e5 crosses
    the page boundary.
    Repairing Usn Journal file record segment.
    33631216 USN bytes processed.

    Usn Journal verification completed.
    Read failure with status 0xc000009c at offset 0xbbb00000 for 0x10000 bytes.
    Read failure with status 0xc000009c at offset 0xbbb00000 for 0x1000 bytes.
    Read failure with status 0xc000009c at offset 0xbbbf1000 for 0x10000 bytes.
    Read failure with status 0xc000009c at offset 0xbbbf1000 for 0x1000 bytes.
    Replacing bad clusters in logfile.
    Adding 2 bad clusters to the Bad Clusters File.
    Correcting errors in the master file table's (MFT) BITMAP attribute.
    Correcting errors in the Volume Bitmap.
    Windows has made corrections to the file system.

    102398278 KB total disk space.
    68303096 KB in 128913 files.
    69680 KB in 26626 indexes.
    8 KB in bad sectors.
    297934 KB in use by the system.
    65536 KB occupied by the log file.
    33727560 KB available on disk.

    4096 bytes in each allocation unit.
    25599569 total allocation units on disk.
    8431890 allocation units available on disk.

    Internal Info:
    00 f7 02 00 a4 5f 02 00 f0 45 04 00 00 00 00 00 ....._...E......
    a4 02 00 00 5c 00 00 00 00 00 00 00 00 00 00 00 ....\...........
    11 00 00 00 00 00 00 00 00 00 00 01 00 00 00 00 ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.


    Besides the chkdsk utility, I also ran Windows 7 System File Checker as you suggested. This return no errors.
     
  12. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    So, is the problem still the same?

    The disk check found quite a few errors and reports 8KB in bad sectors, a fairly good indication that your hard drive is failing.

    You can run the manufacturer's diagnostics to confirm this by following this guide, always run the extended test where available as an option.

    It would be advisable to back up all your important files before proceeding.

     
  13. cristian_vizu

    cristian_vizu Thread Starter

    Joined:
    May 21, 2007
    Messages:
    85
    Just booted now, and the problem is gone... I guess the Disk Check did the trick.

    I went to WD site to download the bootable utility to test my hard drive, and I noticed it has a list of supported operating systems. What's the deal? this is supposed to be bootable.
    Can I run it with W7 installed?
     
  14. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    The problem will appear to have gone because the disc check will have moved any data away from the bad sectors and marked them not to be used again. Bad sectors are caused by physical wear on the disks surface and further bad sectors are certain to appear, causing more problems.

    The Data Lifeguard for DOS (CD) runs from a bootable CD so is not related to your operating system, the supported operating systems list only relates to the "Windows" version of the diagnostics.
     
  15. cristian_vizu

    cristian_vizu Thread Starter

    Joined:
    May 21, 2007
    Messages:
    85
    OK, I just ran Data Lifeguard's Extended test on my hard drive.
    It returned an Error Code 0223, which, according to Western Digital support site means: Errors found, but have been repaired successfully. There were media errors that were within the repair capabilities of diagnostic utility. The drive should now be defect free.
    I hope this settles it.

    The bad sectors found on the HDD are almost sure to have appeared because of another issue I had and which you also helped me with.
     
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