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Solved: Blank laptop screen sometimes

Discussion in 'Hardware' started by Mary883, Dec 2, 2011.

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  1. Mary883

    Mary883 Thread Starter

    Joined:
    Apr 22, 2008
    Messages:
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    Hi - I have a friends HP Pavillion DV6000 laptop to try and fix a problem with the screen.

    Most of the time this is blank although you can see a light at the bottom so not completely dead - if you remove the battery and press the power button 60secs+ and then reconnect it will start in safe mode and go on working in safe (was on overnight running scan and was still on in the morning). Any attempt to restart in normal mode sometimes shows the windows starting logo then the blank screen.

    I have tried connecting to a separate monitor which works for safe but not normal mode it again goes blank after the startup logo.

    Also if you do not clear residual charge by holding down the power button the laptop is blank even in safe mode but the external screen works.

    I have tried to uninstall and reinstall the drivers for the display which makes no difference. I have also tried rolling back the driver with no change.

    Not sure what to try next, if I had a completely dead screen I would be happy to replace as I have done for others but as the problem also seems to occur on the external monitor in normal mode I do not think this is the solution.

    I do not currently have the disks to reload windows although I have tried a repair from the hard-drive with no success.

    Any ideas on what to try next would be appreciated.
     
  2. Mary883

    Mary883 Thread Starter

    Joined:
    Apr 22, 2008
    Messages:
    25
    So I think I have sort of solved this - I reformated and reloaded Windows 7 from scratch (friend was giving laptop to husband so this needed to be done anyway) and provided the laptop is run on power not the battery it works fine.

    Try and run on battery and windows starts but then the screen goes blank but the harddrive continues working. Not sure why and as the laptop will only be used in the house they are going to go with power and no battery.
     
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