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Solved: Blue Screen and shut down while away from computer, sometimes a loud fan

Discussion in 'Windows 7' started by shadedgrey63, Nov 19, 2011.

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  1. shadedgrey63

    shadedgrey63 Thread Starter

    Joined:
    Sep 8, 2008
    Messages:
    70
    I left my computer on overnight, and when I just returned to it I discovered that it had shut down, and when I started it up, I was informed that Windows had just recovered from an unexpected shut down. I'm sorry I don't have much more info, as I wasn't there when it happened. Though I guess I should mention that the other night, even though I was not doing anything on my computer, a fan was working really hard (loudly), so I just shut it the PC down. I'm thinking it could be overheating, but it is currently quite cold where I am, so it doesn't really make much sense. I'd love if you could help. :) Here's the details of the error - if it's at all helpful:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA8007736060
    BCP3: FFFFF80000B9C518
    BCP4: FFFFFA8007B292B0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\111911-42089-01.dmp
    C:\Users\Kate\AppData\Local\Temp\WER-112507-0.sysdata.xml
     
  2. SoloTOandO

    SoloTOandO

    Joined:
    Apr 26, 2003
    Messages:
    53
    Check your event longs in Event Viewer around the time the shutdowns started to occur.for any critical errors. That should be your first starting point. You can also cross reference the reliability monitor to see if there were any changes around the time that the computer started shutting down that may have caused the issue.
     
  3. shadedgrey63

    shadedgrey63 Thread Starter

    Joined:
    Sep 8, 2008
    Messages:
    70
    There's actually nothing about this in the Event Viewer, but I haven't checked the reliability monitor
    yet - I'll do so today. Thanks! :)

    Huh, it says video hardware error. After the unexpected shutdown, I check to see if I needed any new drivers and I think I updated the driver for my video card. So I think I'm good - updating my drivers actually made my boot time a bit faster, it seems. Thanks so much for the help! I didn't know that thing existed, but it's so helpful.:D
     
  4. SoloTOandO

    SoloTOandO

    Joined:
    Apr 26, 2003
    Messages:
    53
    Anytime. The Reliability Monitor was just recently implemented with the release of Windows 7. I don't think it was available with Vista. But being I skipped on Vista I can't say for sure. But use both utilities when troubleshooting BSODs and other errors.
     
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