1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Blue Screen Help :(

Discussion in 'Windows 7' started by InSanityPC, Apr 25, 2015.

Thread Status:
Not open for further replies.
Advertisement
  1. InSanityPC

    InSanityPC Thread Starter

    Joined:
    Apr 24, 2015
    Messages:
    6
    Last day my pc, show me a blue screen and restarted, my luck was i have BlueScreenViewer but idk how to use it :( Help me with this bluescreen . I attached the dmp and bluescreenviewer ps.
     

    Attached Files:

  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,785
    Hi, minidump file check - in part.
    Where the blue screen error is reported, is not necessarily where it first started and may not be the cause.
    And the above is not telling us much.
    Some reasons for Blue Screens
    New hardware - software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive etc.
    ======
    When does the blue screen happen - at start up, playing videos, games, etc?
    ======
    Check the pc manufacturers website for any needed driver updates.
    ======
    Run a Mem Test.
    http://www.memtest.org/
    Scroll down to 'Download (Pre-built & ISOs)'
    'Download - Pre-Compiled Bootable ISO (.zip)'

    Download the ISO file - then burn the ISO to a Cd.
    Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

    It is best to run a full scan on individual Ram sticks if you can.
    Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.

    Guide to using Memtest86+
    http://www.bleepingcomputer.com/forums/topic207910.html
    ======
    Let us have some Pc specifications.
    Check and post
    TSG System Information Utility - found here.
    http://static.techguy.org/download/SysInfo.exe
    ======
    Download Security Check by screen317 from.
    http://screen317.spywareinfoforum.org/
    Or
    http://www.bleepingcomputer.com/download/securitycheck/dl/123/

    Save it to your Desktop.
    Double click the install icon.
    If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
    A command Prompt window will open.
    Let it scan the Pc - press any key when asked.
    It should now open in Notepad.
    Copy and Paste the result of the scan in the reply box below.
     
  3. InSanityPC

    InSanityPC Thread Starter

    Joined:
    Apr 24, 2015
    Messages:
    6
    When i close some games, sometimes.
     
  4. InSanityPC

    InSanityPC Thread Starter

    Joined:
    Apr 24, 2015
    Messages:
    6
    Checkup :
    Results of screen317's Security Check version 1.00
    Windows 7 x64 (UAC is enabled)
    Out of date service pack!!
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    WMI entry may not exist for antivirus; attempting automatic update.
    `````````Anti-malware/Other Utilities Check:`````````
    Java 8 Update 45
    Java version 32-bit out of Date!
    Adobe Flash Player 17.0.0.169
    Google Chrome (41.0.2272.118)
    Google Chrome (42.0.2311.90)
    ````````Process Check: objlist.exe by Laurent````````
    IObit IObit Malware Fighter IMFsrv.exe
    IObit IObit Malware Fighter IMF.exe
    IObit IObit Malware Fighter IMFTips.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 1%
    ````````````````````End of Log``````````````````````



    INFOS :

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Enterprise, 64 bit
    Processor: AMD A10-5800K APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 16 Stepping 1
    Processor Count: 4
    RAM: 7368 Mb
    Graphics Card: AMD Radeon HD 7660D, 768 Mb
    Hard Drives: C: Total - 249899 MB, Free - 155936 MB; D: Total - 703866 MB, Free - 551723 MB;
    Motherboard: Gigabyte Technology Co., Ltd., F2A85X-UP4
    Antivirus: None
     
  5. InSanityPC

    InSanityPC Thread Starter

    Joined:
    Apr 24, 2015
    Messages:
    6
    i dont have dvd-rom. I can't run memtest....
     
  6. DaveBurnett

    DaveBurnett Account Closed

    Joined:
    Nov 11, 2002
    Messages:
    12,970
    It will run from a USB and ANY bootable DOS media
     
  7. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,785
  8. InSanityPC

    InSanityPC Thread Starter

    Joined:
    Apr 24, 2015
    Messages:
    6
    Guys is stucked...
     

    Attached Files:

  9. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,785
    You are running Windows 7 Enterprise - usually owned by a business - school, etc.
    Is this your personal pc?
    ======
    Installing a Service Pack update - should only be done on a clean pc.
    A pc clean from viruses - malware, etc.
    There is no sign of an Anti-Virus program installed.
    Do you have one installed - that is not showing in the scans above?
     
  10. InSanityPC

    InSanityPC Thread Starter

    Joined:
    Apr 24, 2015
    Messages:
    6
    Yeah i installed Microsoft Security Essentials and now is clean and btw it doesn't found any virus. Now is blocked at Preparing to install. And yes is my personal PC.
     
  11. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,785
  12. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1147211

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice