Last day my pc, show me a blue screen and restarted, my luck was i have BlueScreenViewer but idk how to use it Help me with this bluescreen . I attached the dmp and bluescreenviewer ps.
Where the blue screen error is reported, is not necessarily where it first started and may not be the cause.*******************************************************************************
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff96000106923, fffff880071df070, 0}
Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )
Followup: MachineOwner
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0: kd> !analyze -v
SYSTEM_SERVICE_EXCEPTION (3b)
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: dwm.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff960002cc1e0 to fffff96000106923
STACK_TEXT:
fffff880`071dfa40 fffff960`002cc1e0 : fffff900`c098cca0 00000000`00000001 ffffffff`8d120baf fffff900`c332bcd0 : win32k!HmgLockEx+0xa3
fffff880`071dfab0 fffff960`002cb6de : fffff900`c098cca0 00000000`00000000 00000baf`624d4653 00000000`0000001d : win32k!SFMLOGICALSURFACE:OwnsSurfaceCleanup+0x40
fffff880`071dfae0 fffff960`002cc5e3 : 00000000`00000000 ffffffff`8d120baf fffff900`c098cca0 00000000`03b9b920 : win32k!SFMLOGICALSURFACE:eInitialize+0x4e
fffff880`071dfb20 fffff960`00227c9f : 00000000`00000000 fffff900`c00ca280 fffff900`c098cca0 00000000`00000000 : win32k!bhLSurfDestroyLogicalSurfaceObject+0x4b
fffff880`071dfb60 fffff960`00249278 : 00000000`00000001 00000000`00000001 fffff880`071dfca0 fffff960`002490d0 : win32k!GreSfmCloseCompositorRef+0x10f
fffff880`071dfba0 fffff800`02ec5953 : 00000000`00000000 00000000`05c8afd0 000007fe`fa5bd601 00000000`00000000 : win32k!NtGdiHLSurfSetInformation+0x1a8
fffff880`071dfc20 000007fe`ff854efa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`03b1f148 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`ff854efa
FOLLOWUP_IP:
win32k!HmgLockEx+a3
fffff960`00106923 0fb7430c movzx eax,word ptr [rbx+0Ch]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!HmgLockEx+a3
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 54163648
STACK_COMMAND: .cxr 0xfffff880071df070 ; kb
FAILURE_BUCKET_ID: X64_0x3B_win32k!HmgLockEx+a3
BUCKET_ID: X64_0x3B_win32k!HmgLockEx+a3
Followup: MachineOwner
---------
0: kd> kc
Call Site
nt!KeBugCheckEx
nt!KiBugCheckDispatch
nt!KiSystemServiceHandler
nt!RtlpExecuteHandlerForException
nt!RtlDispatchException
nt!KiDispatchException
nt!KiExceptionDispatch
nt!KiPageFault
win32k!HmgLockEx
win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup
win32k!SFMLOGICALSURFACE::eInitialize
win32k!bhLSurfDestroyLogicalSurfaceObject
win32k!GreSfmCloseCompositorRef
win32k!NtGdiHLSurfSetInformation
nt!KiSystemServiceCopyEnd
0x0
0: kd> kv
Child-SP RetAddr : Args to Child : Call Site
fffff880`071de7a8 fffff800`02ec5c69 : 00000000`0000003b 00000000`c0000005 fffff960`00106923 fffff880`071df070 : nt!KeBugCheckEx
fffff880`071de7b0 fffff800`02ec55bc : fffff880`071df808 fffff880`071df070 00000000`00000000 fffff960`002ed374 : nt!KiBugCheckDispatch+0x69
fffff880`071de8f0 fffff800`02eec49d : fffff960`0033f4a4 00000000`00000000 fffff960`00040000 fffff880`071df808 : nt!KiSystemServiceHandler+0x7c
fffff880`071de930 fffff800`02ef3b10 : fffff800`03016198 fffff880`071de9a8 fffff880`071df808 fffff800`02e56000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`071de960 fffff800`02f00a6f : fffff880`071df808 fffff880`071df070 fffff880`00000000 fffff900`c0210000 : nt!RtlDispatchException+0x410
0: kd> kn
# Child-SP RetAddr Call Site
00 fffff880`071de7a8 fffff800`02ec5c69 nt!KeBugCheckEx
01 fffff880`071de7b0 fffff800`02ec55bc nt!KiBugCheckDispatch+0x69
02 fffff880`071de8f0 fffff800`02eec49d nt!KiSystemServiceHandler+0x7c
03 fffff880`071de930 fffff800`02ef3b10 nt!RtlpExecuteHandlerForException+0xd
04 fffff880`071de960 fffff800`02f00a6f nt!RtlDispatchException+0x410
05 fffff880`071df040 fffff800`02ec5d42 nt!KiDispatchException+0x16f
06 fffff880`071df6d0 fffff800`02ec48ba nt!KiExceptionDispatch+0xc2
07 fffff880`071df8b0 fffff960`00106923 nt!KiPageFault+0x23a