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Solved: Blue Screen of Death after inserting game CD or DVD into drive

Discussion in 'Windows XP' started by gn87man, Jan 27, 2006.

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  1. gn87man

    gn87man Thread Starter

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    I have a consistent problem.

    After I insert either a game CD or DVD into my DVD-RW drive, I get a Blue Screen of Death. I have turned off Auto Insert Notification on my DVD drive, but this did not fix the problem.

    However, if I insert a music CD into the DVD drive, everything goes along just fine without any Blue Screen.

    If I start up my computer with a game CD or DVD already in the drive, I do not get a blue screen when I open up the game or DVD from the drive within My Computer. I only get the Blue Screen of Death after I open the DVD drive,insert the game CD or DVD, and the drive closes.

    The STOP error code in the Blue Screen of Death only gives me the following line:

    STOP: 0x000000C5 (0xE1043000,0x00000002,0x00000001,0x8054AD6E)

    I have attached the actual Blue Screen of Death snapshot to this message.

    Any help would greatly be appreciated.

    Thanks

    :)
     

    Attached Files:

  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    It's most likely a problem with the currently installed burning software.

    I don't see a driver mentioned in the STOP message, unfortunately.

    How long has the problem existed, and have you made any recent changes?

    You can try running driver verifier as suggested -- but before you do this you should confirm that you are able to start and return from a Safe Mode boot.

    You will need to do this if verifier finds a corrupt driver.

    I'm not sure if you can replicate the problem using verifier though.

    To run this MS program, go to Start > Run, and enter:

    verifier

    The program runs on reboot and will continue to run until you reset it. It has customized options you can test with, including the "special pool" feature.

    If it displays a STOP message identifying the driver you will need to reboot in Safe Mode and run:

    verifier /reset

    or use the graphical interface to "delete exisiting settings".
     
  3. gn87man

    gn87man Thread Starter

    Joined:
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    Well, I do have Nero burning software installed on my system.

    I also have UltraDMA enabled on my Primary and Secondary IDE drives.

    Should I disable UltraDMA and uninstall Nero?

    I will try running the verifier program and then post my results.

    Thanks so much for your help.

    Stay tuned.
     
  4. Rollin' Rog

    Rollin' Rog

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    UltraDMA has nothing to do with this; if you disable it everything will slow to a crawl.

    I'd remove and reinstall Nero.

    You might want to set a System Restore checkpoint before proceeding -- just to cover your back.

    The verifier program is cool to check out even if it doesn't catch the culprit. I haven't had any problems playing with it. And it's solved one or two problems for folks here.
     
  5. gn87man

    gn87man Thread Starter

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    Ok, I will leave UltraDMA alone and I will remove and reinstall Nero.

    I will also make a System Restore point.

    I will get back to you soon to let you know if the removal and reinstall of Nero fixes the problem.

    I will also check out the verifier program.

    Thank you for all your help thus far.
     
  6. gn87man

    gn87man Thread Starter

    Joined:
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    YAY! Problem Fixed!

    I uninstalled Nero. Then I went into the Device Manager and uninstalled my DVD-RW drive and rebooted my computer. After the reboot, the computer automatically detected the DVD-RW drive and installed the appropriate drivers and software for it.

    Everything is working great now. No more Blue Screen of Death.

    Thanks so much for all your help!

    Take care and all the best to you Rollin' Rog.

    :)
     
  7. Rollin' Rog

    Rollin' Rog

    Joined:
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    Great to hear and you are most welcome for the suggestion.

    I'll mark the thread "solved" -- an option also available to you in the Thread Tools menu when appropriate in the future.
     
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