[Solved] Blue screen of death

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lisalewispc

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Joined
Nov 7, 2001
Messages
5
Were having trouble with CD/DVD Rom, replaced with Toshiba CDRW/DVD. Evidently that wasn't the problem because when I try to use my CD/DVD drive I get that dreaded blue screen of death. The message says:
An exception 06 has occurred at 0028:00000017 in VxD---. This was called from 0028: c182ade8 in VxD scsi1hlp (03) + 00000508. It may be possible to continue normally.
When I pressed "Enter" I got a black screen that went nowhere. I had to manually turn the system off.
When I turned it back on I got this message: An exception OE has occurred at 0028:c182adff in VxD scsi1hlp (03) + 0000051f. This was called from 0028:c182ade8 in VxD scsi1hlp (03) + 00000508. It may be possible to continue normally. When pressing "Enter" I get the black screen again.
Could this be a hardware issue, could it be the mother board or the ports? What is 0028:? What is VxD. Our computer is only 2 years old and we have already replaced the hard drive and DVD Rom. Please help.
Lisa:confused:
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Hi,

Go to C:\Windows\System\Iosubsys.
Now find Scsi1hlp.vxd , and rightclick it.
Choose 'rename', and rename it 'Scsi1hlp.old'
Click OK, and reboot.

Problem solved, in all probability.

Good luck,
 

lisalewispc

Thread Starter
Joined
Nov 7, 2001
Messages
5
I only have Scsiport.pdr under C:\WINDOWS\SYSTEM\IOSUBSYS.
Now what do I do?
Lisa:confused:
 
Joined
Dec 9, 2000
Messages
45,855
It's gotta be there or you wouldn't be getting the error. Try either clicking on View>arrange files by name and see if you can spot it that way.

Or do a Find Files search for

scsi1hlp

make sure it's spelled correctly and "search subdirectories" is checked.
 

lisalewispc

Thread Starter
Joined
Nov 7, 2001
Messages
5
I clicked on find and typed in scs*.* and scsiport.pdr is the only file that it found.
Lisa
 
Joined
Dec 9, 2000
Messages
45,855
Try this

>> highlight, right click on, and select "copy" for the bolded text below:

ren c:\Windows\System\IOSUBSYS\scsi1hlp.vxd scsi1hlp.old


>> go to start and run command (a windows DOS box should open)

>> click the "Paste" icon in the DOS window (the bolded text should appear)

>> you may or may not have to hit "enter" (do you get an error message "file not found"?)
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
That's really odd.
As Rog said, you wouldn't get the error unless the file was there.

Could it possibly be hidden?
Go to Explorer/View/Folder Options/view, and make sure all files are shown.

Good luck,
 

lisalewispc

Thread Starter
Joined
Nov 7, 2001
Messages
5
it says: This file does not have a program associated with it for performing this action. Create an association in My Computer by clicking View and then clicking Folder Options.
 
Joined
Dec 9, 2000
Messages
45,855
When did you get that message, when running "command"?

Try opening a DOS-prompt by going to Start>Programs>MS-DOS prompt
 

lisalewispc

Thread Starter
Joined
Nov 7, 2001
Messages
5
Thank You So Much
Sorry it took so long for me to reply but I had to call my husband with the good news. He was about to buy a new computer. You have made a happy client.
Lisa:D
 
Joined
Dec 9, 2000
Messages
45,855
Great, you were able to do the DOS prompt rename, I take it?

Or was the file just "hidden" -- still wondering how the bugger escaped your searches :rolleyes:
 
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