[Solved] Blue screen of death

[lisalewispc]

Were having trouble with CD/DVD Rom, replaced with Toshiba CDRW/DVD. Evidently that wasn't the problem because when I try to use my CD/DVD drive I get that dreaded blue screen of death. The message says:
An exception 06 has occurred at 0028:00000017 in VxD---. This was called from 0028: c182ade8 in VxD scsi1hlp (03) + 00000508. It may be possible to continue normally.
When I pressed "Enter" I got a black screen that went nowhere. I had to manually turn the system off.
When I turned it back on I got this message: An exception OE has occurred at 0028:c182adff in VxD scsi1hlp (03) + 0000051f. This was called from 0028:c182ade8 in VxD scsi1hlp (03) + 00000508. It may be possible to continue normally. When pressing "Enter" I get the black screen again.
Could this be a hardware issue, could it be the mother board or the ports? What is 0028:? What is VxD. Our computer is only 2 years old and we have already replaced the hard drive and DVD Rom. Please help.
Lisa

 

[TonyKlein]

Hi,

Go to C:\Windows\System\Iosubsys.
Now find Scsi1hlp.vxd , and rightclick it.
Choose 'rename', and rename it 'Scsi1hlp.old'
Click OK, and reboot.

Problem solved, in all probability.

Good luck,

 

[lisalewispc]

I only have Scsiport.pdr under C:\WINDOWS\SYSTEM\IOSUBSYS.
Now what do I do?
Lisa

 

[Rollin' Rog]

It's gotta be there or you wouldn't be getting the error. Try either clicking on View>arrange files by name and see if you can spot it that way.

Or do a Find Files search for

scsi1hlp

make sure it's spelled correctly and "search subdirectories" is checked.

 

[lisalewispc]

I clicked on find and typed in scs*.* and scsiport.pdr is the only file that it found.
Lisa

 

[Rollin' Rog]

Try this

>> highlight, right click on, and select "copy" for the bolded text below:

ren c:\Windows\System\IOSUBSYS\scsi1hlp.vxd scsi1hlp.old


>> go to start and run command (a windows DOS box should open)

>> click the "Paste" icon in the DOS window (the bolded text should appear)

>> you may or may not have to hit "enter" (do you get an error message "file not found"?)

 

[TonyKlein]

That's really odd.
As Rog said, you wouldn't get the error unless the file was there.

Could it possibly be hidden?
Go to Explorer/View/Folder Options/view, and make sure all files are shown.

Good luck,

 

[lisalewispc]

it says: This file does not have a program associated with it for performing this action. Create an association in My Computer by clicking View and then clicking Folder Options.

 

[Rollin' Rog]

When did you get that message, when running "command"?

Try opening a DOS-prompt by going to Start>Programs>MS-DOS prompt

 

[lisalewispc]

Thank You So Much
Sorry it took so long for me to reply but I had to call my husband with the good news. He was about to buy a new computer. You have made a happy client.
Lisa

 

[Rollin' Rog]

Great, you were able to do the DOS prompt rename, I take it?

Or was the file just "hidden" -- still wondering how the bugger escaped your searches