1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Blue Screen on Vista 64

Discussion in 'Windows Vista' started by joemoshi, Jan 24, 2015.

Thread Status:
Not open for further replies.
Advertisement
  1. joemoshi

    joemoshi Thread Starter

    Joined:
    Apr 16, 2000
    Messages:
    185
    I seem to be getting the blue screen more often lately especially if I click on a video. The computer then dumps the data and restarts and the following is the error: The computer is HP Pavillion a6535c desktop.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: d1
    BCP1: 0
    BCP2: 2
    BCP3: 1
    BCP4: FFFFFA6000E28D30
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini012415-01.dmp
    C:\Users\JOE2\AppData\Local\Temp\WER-150759-0.sysdata.xml
    C:\Users\JOE2\AppData\Local\Temp\WER114E.tmp.version.txt

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

    Can someone help me resolve this problem? Thanks
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,786
    Hi, post the Minidump files.
    Look in c:\windows\minidump
    ZIP them and attach them to your next post.

    Right-click the minidump file, select Send To.
    Then select Compressed (zipped) Folder.
    Windows will compress the file and then save the new zipped file in the same location.
     
  3. joemoshi

    joemoshi Thread Starter

    Joined:
    Apr 16, 2000
    Messages:
    185
    I found the dump files, right clicked one file (they are all the same size), clicked send to zipped but the operation could not continue because it could it create it. It asked to put it on my desktop. I clicked yes. It said no file here. I went online for a program to open the dump files but was not sure what software to select.
     
  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,786
    Try this - create a new folder on the desktop and call it dumpfiles [or something similar]
    Copy the last 6 minidump files to that folder.
    Close the folder and then right click on it and select Send To Compressed [zipped] Folder.
    Windows will compress the file and then save the new zipped file in the same location.

    Then use the 'manage attachments' in the 'Go Advanced' reply window below - to upload that zip file here as an attachment.
     
  5. joemoshi

    joemoshi Thread Starter

    Joined:
    Apr 16, 2000
    Messages:
    185
    Voila. Please find Zip file
     

    Attached Files:

  6. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,786
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    Debugging Details:
    ------------------

    FAULTING_IP:
    ndis!ndisFillMiniportIndicateLists+e0
    fffffa60`00e31d30 488901 mov qword ptr [rcx],rax

    CUSTOMER_CRASH_COUNT: 2

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0xD1

    PROCESS_NAME: System

    STACK_COMMAND: kb

    FOLLOWUP_IP:
    ndis!ndisFillMiniportIndicateLists+e0
    fffffa60`00e31d30 488901 mov qword ptr [rcx],rax

    SYMBOL_STACK_INDEX: 3

    SYMBOL_NAME: ndis!ndisFillMiniportIndicateLists+e0

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: ndis

    IMAGE_NAME: ndis.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 49e02df3

    FAILURE_BUCKET_ID: X64_0xD1_ndis!ndisFillMiniportIndicateLists+e0

    BUCKET_ID: X64_0xD1_ndis!ndisFillMiniportIndicateLists+e0

    Followup: MachineOwner
    --------
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.

    Debugging Details:
    ------------------
    WRITE_ADDRESS: 0000000000000000

    CURRENT_IRQL: 2

    FAULTING_IP:
    ndis!ndisFillMiniportIndicateLists+e0
    fffffa60`00e31d30 488901 mov qword ptr [rcx],rax

    CUSTOMER_CRASH_COUNT: 2

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0xD1

    PROCESS_NAME: System

    STACK_COMMAND: kb

    FOLLOWUP_IP:
    ndis!ndisFillMiniportIndicateLists+e0
    fffffa60`00e31d30 488901 mov qword ptr [rcx],rax

    SYMBOL_STACK_INDEX: 3

    SYMBOL_NAME: ndis!ndisFillMiniportIndicateLists+e0

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: ndis

    IMAGE_NAME: ndis.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 49e02df3

    FAILURE_BUCKET_ID: X64_0xD1_ndis!ndisFillMiniportIndicateLists+e0

    BUCKET_ID: X64_0xD1_ndis!ndisFillMiniportIndicateLists+e0

    Followup: MachineOwner
    ====
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Debugging Details:
    ------------------

    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80006635080
    0000000000000000

    CURRENT_IRQL: 2

    FAULTING_IP:
    ndis!ndisFillMiniportIndicateLists+e0
    fffffa60`00e28d30 488901 mov qword ptr [rcx],rax

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0xD1

    PROCESS_NAME: setup.exe

    STACK_COMMAND: kb

    FOLLOWUP_IP:
    ndis!ndisFillMiniportIndicateLists+e0
    fffffa60`00e28d30 488901 mov qword ptr [rcx],rax

    SYMBOL_STACK_INDEX: 3

    SYMBOL_NAME: ndis!ndisFillMiniportIndicateLists+e0

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: ndis

    IMAGE_NAME: ndis.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 49e02df3

    FAILURE_BUCKET_ID: X64_0xD1_ndis!ndisFillMiniportIndicateLists+e0

    BUCKET_ID: X64_0xD1_ndis!ndisFillMiniportIndicateLists+e0

    Followup: MachineOwner
    =====
    PROCESS_NAME: MsMpEng.exe
    IMAGE_NAME: ndis.sys - relates to a network component
    =======
    =======
    The above is not telling us much.
    Updating your drivers from the manufacturers website.
    Video - Network drivers etc.

    Some reasons for blue screens
    New hardware - software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive etc.

    Also run a Mem Test.
    http://www.memtest.org/
    Scroll down to 'Download (Pre-built & ISOs)'
    'Download - Pre-Compiled Bootable ISO (.zip)'

    Download the ISO file from one of the links above to your desktop.
    Then burn the ISO to a Cd.
    Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

    It is best to run a full scan on individual Ram sticks if you can.
    Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.

    Guide to using Memtest86+
    http://www.bleepingcomputer.com/forums/topic207910.html
    ======
    ======
    http://h10025.www1.hp.com/ewfrf/wc/product?cc=uk&lc=en&product=3774340
    Edit
    A better link
    http://h10025.www1.hp.com/ewfrf/wc/...dlc=en&docname=bph07165&lc=en&product=3774340
     
  7. joemoshi

    joemoshi Thread Starter

    Joined:
    Apr 16, 2000
    Messages:
    185
    Do I burn the Pre-Compiled Bootable ISO (.zip) as is or shall I extract it first?
     
  8. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,786
    All zip files have to be extracted first.
    Did you manage to update any drivers?
     
  9. joemoshi

    joemoshi Thread Starter

    Joined:
    Apr 16, 2000
    Messages:
    185
    All drivers were up to date already including the BIOS. I will extract the bootable iso (.zip) file now, burn into a cd and reboot.
     
  10. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,786
    Let it run for a least 8 passes [see the top of MemTest under passes] - or better still overnight.
    If any errors are found - test each Ram stick one at a time in different slots.
    I will run the dump files again later and see if I can spot anything else worth mentioning.
     
  11. joemoshi

    joemoshi Thread Starter

    Joined:
    Apr 16, 2000
    Messages:
    185
    I burnt the disc with burnaware software as data file. Of course nothing happened when rebooted. Now I am trying to burn a new CD as boot CD. However it is requesting me to specify Boot Image file in options before burning. What I tried did not work. How do I specify boot image file?
     
  12. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,786
    When you click on the unzipped MemTest ISO file - a box you appear saying how you want to open the file or point straight to the Cd burner.
    Or you have to point it to the Cd burner.

    The Bios may need to be set to boot [Start] from the Cd - it may already be set to do so.
    If not, in the Bios you use the arrow keys to move the Cd to the top of the list.
    Save and Exit the Bios - pressing F10 will usually do this.
    Make no other changes while in the Bios

    HP pc's it should be tapping one of the following at start up to enter the Bios.
    http://michaelstevenstech.com/bios_manufacturer.htm
     
  13. joemoshi

    joemoshi Thread Starter

    Joined:
    Apr 16, 2000
    Messages:
    185
    Although I burned another CD as boot CD I was not successful in starting with the boot CD. However when tapping F2 at booting I selected Windows memory diagnostics tool. I then selected Extended test instead of Standard and selected testing 6 times. The test started well but got stuck on 21% of the 1st run (more than one hour). I tried again and the same thing happened. I will try it again as standard instead of Extended and see what happens.
     
  14. joemoshi

    joemoshi Thread Starter

    Joined:
    Apr 16, 2000
    Messages:
    185
    The memory test (standard) completed 6 passes and found no problems.
     
  15. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,786
    If Windows if having trouble scanning its own installed Ram!
    I would leave the extended test to run overnight and see if it completes.

    I rechecked the minidump files and it's still pointing to
    And
    You said in your first post - it's only happening when playing a video - is that still true?
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1141811

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice