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Solved: Blue screen problem

Discussion in 'Windows 7' started by fireftr, Jan 17, 2013.

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  1. fireftr

    fireftr Thread Starter

    Joined:
    Jan 17, 2013
    Messages:
    6
    I keep getting a reoccuring blue screen here is the error message that windows says it is any info would be helpful
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 1a
    BCP1: 0000000000041790
    BCP2: FFFFFA8006677220
    BCP3: 000000000000FFFF
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1
    Files that help describe the problem:
    C:\Windows\Minidump\011613-21543-01.dmp
    C:\Users\Dad\AppData\Local\Temp\WER-46737-0.sysdata.xml
     
  2. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Welcome to TGF.

    Please send us the most recent entry from C:\windows\minidump

    edit:
    Would you describe yourself as a beginning, intermediate or advanced computer user?

    RF123
     
  3. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
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    If you provide the minidump as a .zip type, I can help you.

    I don't have a program that handles .rar file types, but other TGF members could help you.

    RF123
     
  4. fireftr

    fireftr Thread Starter

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    Messages:
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    I cannot copy the file to the forum
     
  5. Secrets

    Secrets

    Joined:
    Jan 17, 2013
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    9
    FireFTR, I too had the problem and I realized by right clicking the .dmp file and selecting "Share w/ HomeGroup (everyone)" it'll let you work and unlock the file.
     
  6. rainforest123

    rainforest123

    Joined:
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    Move the file from c:\windows\minidump to your desktop.
    Copy it from there.
    Copy the file.
    Don't send a shortcut to the desktop.

    RF123
     
  7. fireftr

    fireftr Thread Starter

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    Messages:
    6

    Attached Files:

  8. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
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    YUP

    That'll work

    RF123
     
  9. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,613
    The dump file points to memory corruption, but that doesn't necessarily mean that you ram is bad, but not rule it out either. It also points to a Microsoft Fix it. Have you run any fix it utilities from MS? And if so, what was it for?

    PHP:
    Microsoft (RWindows Debugger Version 6.12.0002.633 X86
    Copyright 
    (cMicrosoft CorporationAll rights reserved.


    Loading Dump File [C:\Users\LG-PC7\Desktop\011613-28563-01\011613-28563-01.dmp]
    Mini Kernel Dump FileOnly registers and stack trace are available

    Symbol search path is
    SRV*your local folder for symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is
    Windows 7 Kernel Version 7600 MP (6 procsFree x64
    Product
    WinNtsuiteTerminalServer SingleUserTS
    Built by
    7600.17118.amd64fre.win7_gdr.120830-0334
    Machine Name
    :
    Kernel base 0xfffff800`02e64000 PsLoadedModuleList = 0xfffff800`030a0e70
    Debug session time
    Wed Jan 16 03:02:15.963 2013 (UTC 8:00)
    System Uptime0 days 12:54:57.305
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................
    Loading User Symbols
    Loading unloaded module 
    list
    ....
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !
    analyze -v to get detailed debugging information.

    BugCheck A, {fffffa8020c9f01021fffff80002f92067}

    Probably caused by memory_corruption nt!MiReleaseConfirmedPageFileSpace+87 )

    FollowupMachineOwner
    ---------

    3kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalidaddress at an
    interrupt request level 
    (IRQLthat is too high.  This is usually
    caused by drivers using improper addresses
    .
    If 
    a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1fffffa8020c9f010memory referenced
    Arg2
    0000000000000002IRQL
    Arg3
    0000000000000001bitfield :
        
    bit 0 value 0 read operationwrite operation
        bit 3 
    value 0 not an execute operationexecute operation (only on chips which support this level of status)
    Arg4fffff80002f92067address which referenced memory

    Debugging Details
    :
    ------------------


    WRITE_ADDRESSGetPointerFromAddressunable to read from fffff8000310b0e0
     fffffa8020c9f010 

    CURRENT_IRQL
    :  2

    FAULTING_IP

    nt!MiReleaseConfirmedPageFileSpace+87
    fffff800
    `02f92067 480fb328        btr     qword ptr [rax],rbp

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    BUGCHECK_STR:  0xA

    PROCESS_NAME:  MicrosoftFixit

    TRAP_FRAME:  fffff88008be87c0 -- (.trap 0xfffff88008be87c0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffffa800909f010 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80002f92067 rsp=fffff88008be8950 rbp=00000000be000000
     r8=fffff88008be8980  r9=fffffa800bd0a908 r10=0000000fffffffff
    r11=0000058000000000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    nt!MiReleaseConfirmedPageFileSpace+0x87:
    fffff800
    `02f92067 480fb328        btr     qword ptr [rax],rbp ds:2000:fffffa80`0909f010=????????????????
    Resetting default scope

    LAST_CONTROL_TRANSFER:  from fffff80002ed3b29 to fffff80002ed45c0

    STACK_TEXT:  
    fffff880
    `08be8678 fffff800`02ed3b29 : 00000000`0000000a fffffa80`20c9f010 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff880
    `08be8680 fffff800`02ed27a0 : 00000000`77797000 fffffa80`0897b960 00000000`77794000 00000000`77799001 : nt!KiBugCheckDispatch+0x69
    fffff880
    `08be87c0 fffff800`02f92067 : 000007fe`ffb30000 fffffa80`0897b960 fffffa80`090530e0 000007fe`fe0d1000 : nt!KiPageFault+0x260
    fffff880
    `08be8950 fffff800`02e83ff6 : be000000`00000000 00000000`00000006 be000000`00000000 00000000`00000002 : nt!MiReleaseConfirmedPageFileSpace+0x87
    fffff880
    `08be89d0 fffff800`02ea82c4 : fffffa80`0bd0a908 00000000`00000001 00000000`00000000 fffffa80`0000001c : nt! ?? ::FNODOBFM::`string'+0x20042
    fffff880`08be8a50 fffff800`02ea7556 : 00000000`00000001 fffffa80`0bd0a570 fffffa80`0bd0a570 00000000`00000001 : nt!MiDeleteAllHashMappings+0xe4
    fffff880`08be8a90 fffff800`031b57db : fffff8a0`16ddb060 00000000`00000001 00000000`00000000 fffffa80`0897b960 : nt!MmCleanProcessAddressSpace+0xa2
    fffff880`08be8ae0 fffff800`0318d07b : 00000000`00000643 00000000`00000001 000007ff`fffde000 00000000`00000000 : nt!PspExitThread+0x92f
    fffff880`08be8ba0 fffff800`02ed3813 : fffffa80`0bd0a570 000007fe`00000643 00000000`00323a01 fffffa80`0897b960 : nt!NtTerminateProcess+0x25b
    fffff880`08be8c20 00000000`7785f97a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0024f838 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7785f97a


    STACK_COMMAND:  kb

    FOLLOWUP_IP: 
    nt!MiReleaseConfirmedPageFileSpace+87
    fffff800`02f92067 480fb328        btr     qword ptr [rax],rbp

    SYMBOL_STACK_INDEX:  3

    SYMBOL_NAME:  nt!MiReleaseConfirmedPageFileSpace+87

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: nt

    DEBUG_FLR_IMAGE_TIMESTAMP:  503f857d

    IMAGE_NAME:  memory_corruption

    FAILURE_BUCKET_ID:  X64_0xA_nt!MiReleaseConfirmedPageFileSpace+87

    BUCKET_ID:  X64_0xA_nt!MiReleaseConfirmedPageFileSpace+87

    Followup: MachineOwner
    ---------
     
  10. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Lance1:
    Thanks!

    fireftr:
    Please provide:
    Computer [ or motherboard ] brand, model & model #
    CPU brand, model & speed.
    Any over clocking of CPU, GPU, ram?
    ram speed, type, #GB
    video card


    TFG has a utility that will gather that information.
    http://forums.techguy.org/site-comments-suggestions/981827-tech-support-guy-system-info.html

    I recommend that you run the mem diag for at least 8 hrs, unless an error is reported.
    W7 has a mem diag built into the repair option.
    http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

    I also use Memtest 86, but I run it from a floppy, so that I can run it for extended periods of time. There may be a way to run MemTest86 from a CD [ you would download the image and create a bootable CD ], but I don't know how to do that.

    http://www.memtest86.com/download.html

    Windows ISO image download from http://www.memtest86.com/memtest86-4.0s.iso.zip

    Dell frequently has a mem diag built into their system diags, which you would access from their boot menu.

    The manufacturer of your ram might have a diag.

    RF123
     
  11. fireftr

    fireftr Thread Starter

    Joined:
    Jan 17, 2013
    Messages:
    6
    AMD Phenom II x6 1055t processor 2.8 ghz
    8gb ram
    64 bit
    gigabyte ga-m68mt-s2p motherboard
    and running a geforce gts450 video card
    the ram is patriot
    sorry if that is not themost detailed
     
  12. fireftr

    fireftr Thread Starter

    Joined:
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    Attached Files:

    • cpu.txt
      File size:
      833.8 KB
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      259
  13. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Dear fireftr:
    Thanks for providing the information.

    In what activity is your computer engaged when the problem occurs?

    How many sticks of ram?
    What speed?

    If this were my computer, I would do the following:
    Remove the sticks.
    Re-insert 1.
    Test; try to reproduce the problem.
    Test each stick, separately, this way.
    If you are unable to reproduce the problem, run a mem diag. I recommend the mem diag, for at least 8 hrs per stick, built into W7, which is run from the repair option of the advanced startup menu.
    http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

    RF123
     
  14. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Which video card; brand, model & model #?

    RF123
     
  15. fireftr

    fireftr Thread Starter

    Joined:
    Jan 17, 2013
    Messages:
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    Replaced the ram and it seems to be doing fine now no issues as of yet thanks for all the help
     
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