Solved: Blue screen problem

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fireftr

Thread Starter
Joined
Jan 17, 2013
Messages
6
I keep getting a reoccuring blue screen here is the error message that windows says it is any info would be helpful
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 1a
BCP1: 0000000000041790
BCP2: FFFFFA8006677220
BCP3: 000000000000FFFF
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\011613-21543-01.dmp
C:\Users\Dad\AppData\Local\Temp\WER-46737-0.sysdata.xml
 
Joined
Dec 28, 2004
Messages
8,256
Welcome to TGF.

Please send us the most recent entry from C:\windows\minidump

edit:
Would you describe yourself as a beginning, intermediate or advanced computer user?

RF123
 
Joined
Dec 28, 2004
Messages
8,256
If you provide the minidump as a .zip type, I can help you.

I don't have a program that handles .rar file types, but other TGF members could help you.

RF123
 
Joined
Jan 17, 2013
Messages
9
FireFTR, I too had the problem and I realized by right clicking the .dmp file and selecting "Share w/ HomeGroup (everyone)" it'll let you work and unlock the file.
 
Joined
Dec 28, 2004
Messages
8,256
Move the file from c:\windows\minidump to your desktop.
Copy it from there.
Copy the file.
Don't send a shortcut to the desktop.

RF123
 
Joined
Aug 4, 2003
Messages
5,620
The dump file points to memory corruption, but that doesn't necessarily mean that you ram is bad, but not rule it out either. It also points to a Microsoft Fix it. Have you run any fix it utilities from MS? And if so, what was it for?

PHP:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\LG-PC7\Desktop\011613-28563-01\011613-28563-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*your local folder for symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17118.amd64fre.win7_gdr.120830-0334
Machine Name:
Kernel base = 0xfffff800`02e64000 PsLoadedModuleList = 0xfffff800`030a0e70
Debug session time: Wed Jan 16 03:02:15.963 2013 (UTC - 8:00)
System Uptime: 0 days 12:54:57.305
Loading Kernel Symbols
...............................................................
................................................................
................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffa8020c9f010, 2, 1, fffff80002f92067}

Probably caused by : memory_corruption ( nt!MiReleaseConfirmedPageFileSpace+87 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffffa8020c9f010, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002f92067, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff8000310b0e0
 fffffa8020c9f010 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!MiReleaseConfirmedPageFileSpace+87
fffff800`02f92067 480fb328        btr     qword ptr [rax],rbp

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  MicrosoftFixit

TRAP_FRAME:  fffff88008be87c0 -- (.trap 0xfffff88008be87c0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa800909f010 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002f92067 rsp=fffff88008be8950 rbp=00000000be000000
 r8=fffff88008be8980  r9=fffffa800bd0a908 r10=0000000fffffffff
r11=0000058000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!MiReleaseConfirmedPageFileSpace+0x87:
fffff800`02f92067 480fb328        btr     qword ptr [rax],rbp ds:2000:fffffa80`0909f010=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ed3b29 to fffff80002ed45c0

STACK_TEXT:  
fffff880`08be8678 fffff800`02ed3b29 : 00000000`0000000a fffffa80`20c9f010 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`08be8680 fffff800`02ed27a0 : 00000000`77797000 fffffa80`0897b960 00000000`77794000 00000000`77799001 : nt!KiBugCheckDispatch+0x69
fffff880`08be87c0 fffff800`02f92067 : 000007fe`ffb30000 fffffa80`0897b960 fffffa80`090530e0 000007fe`fe0d1000 : nt!KiPageFault+0x260
fffff880`08be8950 fffff800`02e83ff6 : be000000`00000000 00000000`00000006 be000000`00000000 00000000`00000002 : nt!MiReleaseConfirmedPageFileSpace+0x87
fffff880`08be89d0 fffff800`02ea82c4 : fffffa80`0bd0a908 00000000`00000001 00000000`00000000 fffffa80`0000001c : nt! ?? ::FNODOBFM::`string'+0x20042
fffff880`08be8a50 fffff800`02ea7556 : 00000000`00000001 fffffa80`0bd0a570 fffffa80`0bd0a570 00000000`00000001 : nt!MiDeleteAllHashMappings+0xe4
fffff880`08be8a90 fffff800`031b57db : fffff8a0`16ddb060 00000000`00000001 00000000`00000000 fffffa80`0897b960 : nt!MmCleanProcessAddressSpace+0xa2
fffff880`08be8ae0 fffff800`0318d07b : 00000000`00000643 00000000`00000001 000007ff`fffde000 00000000`00000000 : nt!PspExitThread+0x92f
fffff880`08be8ba0 fffff800`02ed3813 : fffffa80`0bd0a570 000007fe`00000643 00000000`00323a01 fffffa80`0897b960 : nt!NtTerminateProcess+0x25b
fffff880`08be8c20 00000000`7785f97a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0024f838 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7785f97a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!MiReleaseConfirmedPageFileSpace+87
fffff800`02f92067 480fb328        btr     qword ptr [rax],rbp

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!MiReleaseConfirmedPageFileSpace+87

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  503f857d

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0xA_nt!MiReleaseConfirmedPageFileSpace+87

BUCKET_ID:  X64_0xA_nt!MiReleaseConfirmedPageFileSpace+87

Followup: MachineOwner
---------
 
Joined
Dec 28, 2004
Messages
8,256
Lance1:
Thanks!

fireftr:
Please provide:
Computer [ or motherboard ] brand, model & model #
CPU brand, model & speed.
Any over clocking of CPU, GPU, ram?
ram speed, type, #GB
video card


TFG has a utility that will gather that information.
http://forums.techguy.org/site-comments-suggestions/981827-tech-support-guy-system-info.html

I recommend that you run the mem diag for at least 8 hrs, unless an error is reported.
W7 has a mem diag built into the repair option.
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

I also use Memtest 86, but I run it from a floppy, so that I can run it for extended periods of time. There may be a way to run MemTest86 from a CD [ you would download the image and create a bootable CD ], but I don't know how to do that.

http://www.memtest86.com/download.html

Windows ISO image download from http://www.memtest86.com/memtest86-4.0s.iso.zip

Dell frequently has a mem diag built into their system diags, which you would access from their boot menu.

The manufacturer of your ram might have a diag.

RF123
 

fireftr

Thread Starter
Joined
Jan 17, 2013
Messages
6
AMD Phenom II x6 1055t processor 2.8 ghz
8gb ram
64 bit
gigabyte ga-m68mt-s2p motherboard
and running a geforce gts450 video card
the ram is patriot
sorry if that is not themost detailed
 
Joined
Dec 28, 2004
Messages
8,256
Dear fireftr:
Thanks for providing the information.

In what activity is your computer engaged when the problem occurs?

How many sticks of ram?
What speed?

If this were my computer, I would do the following:
Remove the sticks.
Re-insert 1.
Test; try to reproduce the problem.
Test each stick, separately, this way.
If you are unable to reproduce the problem, run a mem diag. I recommend the mem diag, for at least 8 hrs per stick, built into W7, which is run from the repair option of the advanced startup menu.
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

RF123
 

fireftr

Thread Starter
Joined
Jan 17, 2013
Messages
6
Replaced the ram and it seems to be doing fine now no issues as of yet thanks for all the help
 
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