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Solved: Blue Screen - [email protected]@@

Discussion in 'Windows Vista' started by Samuel3, Nov 16, 2008.

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  1. Samuel3

    Samuel3 Thread Starter

    Joined:
    Aug 17, 2008
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    I got this Firefox Crashed, then Suddenly it when to a Blue Screen saying this:

    [​IMG]


    I then got this when i Logged back onto the computer.


    [​IMG]


    Anyone know how to fix this? or what went wrong? What Caused it?


    I have Vist Home Premium
    I have 4GB of ram
    Never had an error like this before.

    I do Windows updates aswell..
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    >> Is the problem repeating, or did it just happen once? To test solutions, they need to be fairly common.

    win32k.sys is a common BSOD, but unfortunately not device specific. Might be an antivirus, firewall, display driver or even a hardware issue.

    It is somewhat uncommon to see them on shutdown.

    Post a HijackThis scanlog, give some more information on when this started and whether you installed anything new.

    Did you try a System Restore to resolve it?

    Does it happen in Safe Mode, or after booting and testing in "Clean Boot" mode?


    ----------------------------
    Download and install HijackThis. Run it and select "do a system scan and save the log file". Then copy/paste the contents of the log to a reply

    http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis

    ----------------------------------

    CLEAN BOOT TROUBLESHOOTING technique


    Run msconfig and select the "Services" tab. Check "Hide Microsoft Services" and then disable the rest. Also uncheck "load startup group" on the general page.


    http://support.microsoft.com/kb/929135 << written for Vista, but applies equally well to XP

    Now restart and test the issue at hand

    If no problems, run msconfig and recheck half the disabled items on the Services tab. Test again. If the problem recurs, UNcheck half the items you just checked to narrow down the culprit.

    If the problem didn't occur, check the other half, so all the Services are enabled -- proceed to do this on the startup tab as well.

    Get the idea? You want to isolate the problem to a specific startup if possible.

    Note: if you already have items unchecked under msconfig > startups and are in &#8220;selective&#8221; startup mode &#8211; you should note what these are before beginning. They will need to be de-selected again.
     
  3. Samuel3

    Samuel3 Thread Starter

    Joined:
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    Messages:
    138
    I dont know if it will happen again, it did it all of a sudden..
    I had to pull the plug from the computer, to restart it back up, there was no other way to restart it apart from that.

    Do you suggest i still post a HJT Scan?
     
  4. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
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    Did you try pressing the power button down for 5-8 seconds? That initiates a "safe" BIOS shutdown, and should work every time. Pulling the power plug is a bit dicey.

    Yes, go ahead and post the HJT scan -- sometimes we see things there that obviously don't belong.
     
  5. Samuel3

    Samuel3 Thread Starter

    Joined:
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    Where shall i post it?
     
  6. Rollin' Rog

    Rollin' Rog

    Joined:
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    Post it here. If I see anything that looks like it will require specialized help I will ask one of our Security Moderators to help you with it..
     
  7. Samuel3

    Samuel3 Thread Starter

    Joined:
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    Messages:
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    The Hijackthis Log:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 16:12:28, on 19/11/2008
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v7.00 (7.00.6001.18000)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Program Files\mIRC\mirc.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\PROGRA~1\Java\jre6\bin\jp2launcher.exe
    C:\Program Files\Java\jre6\bin\java.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.thetechguys.com/welcome
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
    O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O13 - Gopher Prefix:
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
    O20 - AppInit_DLLs: avgrsstx.dll
    O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
    O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
    O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe

    --
    End of file - 3720 bytes


    Please tell me if i dont need anything that shouldn't be there aswell please. if anything needs a clean up.
     
  8. Rollin' Rog

    Rollin' Rog

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    Couldn't be more basic.

    But if I had to suspect something it would be ZoneAlarm. In Vista, outside firewalls and antivirus programs are the most common BSOD culprits -- especially when the problem is intermittant.
     
  9. Samuel3

    Samuel3 Thread Starter

    Joined:
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    Messages:
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    Everything seems to be working fine anyway.. So it shouldn't do it again?
     
  10. Rollin' Rog

    Rollin' Rog

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    No you certainly can't assume that. But there is no reason to believe that the problem will be a common one either. If you are going to use ZoneAlarm, you may have to expect the occasional BSOD.

    Personally I see no good reason to use anything but the built in Vista Firewall.
     
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