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Solved: Blue screen unknown cause

Discussion in 'Windows 7' started by apar089, Jan 21, 2013.

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  1. apar089

    apar089 Thread Starter

    Joined:
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    hi bosses,

    Newbie here, I currently have problems with a recent win7 re-install, from win8 i reverted back. Installation went well, then i downloaded drivers from the manufacturer site and installed them after which i started to re-install the programs i was using form the last setup. I was halfway in installing most of my programs when the BSOD appeared in front of me then i fell into despair,. not knowing what caused the problem i tried searching the net and eventually got myself here. I went to check the event viewer and saw alot of errors but im guessing it the bug check and some driver problems but it doesn't show in device manager.. im hoping i could fix this tonight so that i may continue my work due tomorrow i really need help badly can someone help me find what causes my pc to get the BSOD?, im currently running in safe mode, i have installed a lot of programs already don't want to restore to previous restore point i just want to know which one i should remove and re-install.

    here is a memory dump file i uploaded in skydrive: http://sdrv.ms/13YoevB

    and also, when i was in win8 from time to time the display would go blank "no-signal" and come back again from time to time and sometimes reboots, thats why i went back to win7 but know this BSOD is my problem..

    help is very much appreciated..
     
  2. apar089

    apar089 Thread Starter

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    btw i just noticed a weird thing,.. everytime i open or scan a specific folder it gets the BSOD,.. im really really lost now..
     
  3. techkid

    techkid

    Joined:
    Sep 1, 2004
    Messages:
    2,339
    First Name:
    David
    Which program was it that crashed when it was installed? Which folder is it that is generating the BSOD? Are the two connected in some way (e.g. is this folder the installation path for the program, or otherwise has some files related to the program)?
     
  4. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Hello apar & welcome.
    Please provide:
    brand, model & model # of your computer or motherboard
    Desktop or laptop?
    CPU information
    Ram: #GB; speed
    Hard disk drive capacity; brand, model & model #
    C: capacity; C: free; C; used
    Video card brand, model & model #

    Please provide the exact steps you used to revert from W8 to W7

    Please copy the 3 most recent mini dumps to a folder; zip it to *.zip.

    Upload it here, using "go advanced" > "manage attachments"

    1 of us will analyze it for you.

    Why did you revert from W8 to W7?

    RF123
     
  5. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    On your desktop, create a folder called [ without "" ] "tech_guy_mini"

    Open "computer"
    Open C:
    Open "windows"
    Open "minidump [ or minidumps ]
    Select, then copy the 3 most recent entries to tech_guy_mini

    right click "tech_guy_mini"
    left click "send to"
    Left click "compressed [ zipped ] folder

    return to this thread

    use "go advanced"

    type something in the reply area
    left click "manage attachments"
    Left click "browse"
    go to C:\users\<user_name>\desktop
    Left click "tech_guy_mini"
    Left click "upload folder"
    Left click "close window"
    Left click "submit reply"

    RF123
     
  6. apar089

    apar089 Thread Starter

    Joined:
    Jan 21, 2013
    Messages:
    21
    @techkid
    Just personal folders and documents
    Fixed it by making a copy and deleting the old one in safe mode

    @rainforest123
    Acer Predator G3610
    Desktop Window 7 Ultimate x64 Sp1
    Inter Core i5-2500 @ 3.30GHz
    8gb DDR3 RAm (2x4gb Kingston 667MHz)
    1TB Seagate ST31000524AS Barracuda SATA 6Gb/s 7200rpm
    After Installing most of the programs
    and copying Files
    C: 283gb free of 398gb
    D: 195gb free of 516gb
    NVIDIA GeForce GT530 2gb
    23'Monitor Acer S231HL HDMI
    23'Monitor Acer x233H DVI
    Directx11


    Win8->Win7
    1 From win8 I made a Win7 bootable USB
    2 Installed win7 inside win8 by opening Setup in USB
    3 Asked me where to install win 7, I decided to install it
    in the same partion of win8
    4 It rebooted, format the partition and Continued with the install
    5 Not long im in win7 desktop with a very low resolution
    6 I downloaded Driver files for G3610 from AcerSupport
    7 Installed the drivers
    8 rebooted
    9 Resolution went back to normal, proceeded installing
    programs
    10 Copied files, documents, pictures back from external backup

    NOTE: Monitor signal turns on-off and BSOD happened
    between 7 and 10, I installed the drivers and
    programs one after another I finished too quickly
    that I didnt know which driver or program caused
    the BSOD.


    Upload it here, using "go advanced" > "manage attachments"


    Why I reverted back to Win7
    Actually I planned to dual boot win7 win8, I even made a separate partition
    but unluckily it went on and installed over the win7
    After some time it showed some problems here there, metro tiles
    doesnt show logo anymore, and constant monitor off-on.
    I decided to go back to Win7
     

    Attached Files:

  7. apar089

    apar089 Thread Starter

    Joined:
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    Messages:
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    Actually im in Normal mode now.. Got the BSOD earlier when i was writting my reply, i rebooted it and when i came to the desktop i opened chrome notepad mycomputer then it hanged after which blackscreen appeared saying "No-signal"
    Now i have Blue and Black screen from time to time,.
    before my first post here I uninstalled the display driver in safe mode and installed a newer version from NVIDIA.. now im not sure what causes it, driver? software? i hope not hardware...
     
  8. rainforest123

    rainforest123

    Joined:
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    Messages:
    8,256
    a:
    If you use the steps I provided, which include the creation of a .zip file, I can help you.

    I don't do .rar files. :)

    Thanks for providing the information I requested.

    Please provide all of the information from the blue & black screens you reported. The more information you provide, the sooner can we help you resolve this problem.

    left click the start button
    In the search area, type: msconfig.exe
    In the results area, left click msconfig.exe
    Once the system configuration utility opens, left click "boot" tab

    Select, then copy the contents of the white area

    Paste it into a reply at this thread.

    RF123
     
  9. SexySnickers1979

    SexySnickers1979

    Joined:
    Jan 17, 2013
    Messages:
    1
    Hi! I really hope somebody can help me out! My laptop is going to the bsod i really don't know what's going on. I try to so system repair but it doesn't work for some reason. When i try to do a system recovery the installer can't start....plz help!!
     
  10. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    SexySnickers 1979:
    Please start your own thread so that we can provide you with the personalized attention for which Tech Guy Support Forum is famous.

    Welcome to TGSF.

    RF123
     
  11. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    EEK

    apar089:
    Please notice "SexySnickers1979": My intent was to notfy SexySnickers 1979 to start a separate thread.

    This is YOUR thread, apar089.

    RF123
     
  12. apar089

    apar089 Thread Starter

    Joined:
    Jan 21, 2013
    Messages:
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    @rainforest123
    I have uploaded the zip file now, you can check it

    I got in Normal windows now,. for those who are experiencing the same problems that i do, what i did is..

    in safe mode: Disable devices in device manager

    Video Cards(Display adapters)
    -NVIDIA GeForce GT 530
    Sound Card(sound, video and game controllers)
    -NVIDIA High Definition Audio
    -NVIDIA High Definition Audio
    -NVIDIA High Definition Audio
    -NVIDIA High Definition Audio
    -Realtek High Definition Audio
    Network adapters
    -802.11n Wireless LAN Card
    Universal Serial Bus controllers
    -Etron USB 3.0 Extensible Host Controller
    -USB Root HUB (there are two of these, one has no option for disable)
     

    Attached Files:

  13. rainforest123

    rainforest123

    Joined:
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    Messages:
    8,256
    a:
    Thanks for the update.

    In safe mode, Windows does not use specific drivers; Windows uses generic, basic, not fancy drivers.

    1 of us will analyze the minidump

    In safe mode, re-enable 1 driver. Boot to normal mode. Test. Repeat until the problem returns.

    I've used a drive clean up utility Driver Sweeper, which can clean up many nVidia drivers [ graphics, audio, network ].
    For future reference. http://www.guru3d.com/content_page/guru3d_driver_sweeper.html

    RF123
     
  14. apar089

    apar089 Thread Starter

    Joined:
    Jan 21, 2013
    Messages:
    21
    @rainforest123
    ok for now, ill enable it one by one and play with it a little.. BSOD are pretty random so im expecting it would take long to test each driver.. please let me know what causes the problem..
     
  15. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Send me a screen shot of Device Manager

    and "programs & features"

    For both:
    start > control panel
    upper right, "view by" select "large icons"

    Use W7's snipping tool, or follow the instructions, below
    http://windows.microsoft.com/en-US/windows-vista/Use-Snipping-Tool-to-capture-screen-shots

    or
    http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/

    screenshot

    On your keyboard, look for a key labeled "print screen" OR "PrtSc" OR "PRN SCN" or some variation.
    When you want to capture that which is displayed, press the print screen button.
    Open Paint [ start > programs / all programs > accessories > paint [ rarely MS Paint]
    Maximize Paint
    left click "edit"
    Left click "paste"
    file > save as.
    Save the file to any location of your choice.
    File name: your choice, for example: "filename"
    save as type: left click down pointing arrow. Left click jpg / jpeg
    Left click "save" / "ok".

    The file name has now been saved as filename.jpg [ or filename.jpeg ].


    Return to the thread.
    Left click "go advanced".

    Left click "manage attachments"
    left click "browse"
    browse to the location, on your computer, where you saved "filename.jpg"
    Left click filename.jpg
    left click "open"
    left click Upload"
    close window of upload screen after the file has been uploaded.

    enter text into the reply area.
    left click "submit"


    If there is information on the screen that you don't want to display, you can use the eraser [ looks like a bar of soap, left column, 2nd from the top. You can remove large areas by clicking on the dotted outline column button, top, right column, then drag your mouse while holding down left mouse button ] to surround that which you don't want displayed. Then, press "delete" on your keyboard. Then save.

    RF123
     
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