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(Solved) Blue screen when trying to install new hardware in Win 98

Discussion in 'Earlier Versions of Windows' started by scope, Jan 24, 2003.

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  1. scope

    scope Thread Starter

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    Hello,
    I am having problems installing an Iogear USB 2.0 PCI card in my Dell Dimension 600 MHz with Windows 98 Second Edition. I thought it might be the card, but I am having the same problem when I plug an Acom USB 2.0/Firewire external hard drive into the existing USB 1.1 port.

    I install the USB 2.0 card into the only free PCI slot, and boot the computer. Windows recognizes that there is new hardware, and says "Please wait while Windows builds a driver database". When it gets to 19% in this process, I get a blue screen telling me there is a fatal exception error ("fatal exception OE has occurred at 0028:C00D9FBF in VXD NAVAP(02)+ 000198DB").

    I thought the problem was with the card, but when I took the card out and rebooted, I plugged the hard drive into the USB 1.1 port and had the same thing happen: Windows recognized there was new hardware, said to wait while it builds a driver database, and then the blue screen.

    I couldn't find the exact problem on this forum, but I did try certain things. I did find that I had one IRQ free (5), if that matters. I also went to Microsoft and downloaded the latest updates. Any help or suggestions that anybody has would be greatly appreciated.
     
  2. pvc9

    pvc9

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  3. scope

    scope Thread Starter

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    Well, that solved it! I tried shutting everything down except Explorer and Systray before loading the drivers at one point, but apparently that wasn't good enough - the Symantec instructions on disabling autoprotect solved it. Thank you very much for your help!
     
  4. pvc9

    pvc9

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    [tsg=yourewelcome][/tsg]

    :cool:
     
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