(Solved) Blue screen when trying to install new hardware in Win 98

Hello,
I am having problems installing an Iogear USB 2.0 PCI card in my Dell Dimension 600 MHz with Windows 98 Second Edition. I thought it might be the card, but I am having the same problem when I plug an Acom USB 2.0/Firewire external hard drive into the existing USB 1.1 port.

I install the USB 2.0 card into the only free PCI slot, and boot the computer. Windows recognizes that there is new hardware, and says "Please wait while Windows builds a driver database". When it gets to 19% in this process, I get a blue screen telling me there is a fatal exception error ("fatal exception OE has occurred at 0028:C00D9FBF in VXD NAVAP(02)+ 000198DB").

I thought the problem was with the card, but when I took the card out and rebooted, I plugged the hard drive into the USB 1.1 port and had the same thing happen: Windows recognized there was new hardware, said to wait while it builds a driver database, and then the blue screen.

I couldn't find the exact problem on this forum, but I did try certain things. I did find that I had one IRQ free (5), if that matters. I also went to Microsoft and downloaded the latest updates. Any help or suggestions that anybody has would be greatly appreciated.

 

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That error seems to be related to Norton Antivirus. Do you've NAV installed? If yes, disable NAV and connect the device. See if that helps.

How to enable and disable Norton AntiVirus Auto-Protect

 

Well, that solved it! I tried shutting everything down except Explorer and Systray before loading the drivers at one point, but apparently that wasn't good enough - the Symantec instructions on disabling autoprotect solved it. Thank you very much for your help!

 

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