Solved: Blue Screen

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lbigal

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Jan 24, 2013
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I've been getting a blue screen lately and it seems to have started when I connected my wireless router.
Is there a way to scan the router for a virus.
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3998 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1807 Mb
Hard Drives: C: Total - 292631 MB, Free - 231050 MB; D: Total - 12411 MB, Free - 2087 MB;
Motherboard: Quanta, 306B
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled
 

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Allan
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What does it say on the blue screen, in particular if there is a STOP ERROR code like 0x000... and/or the name of a file tell us what they are.

I've never heard of a router getting a virus, it's something else.

EDIT : please post the make and model of your computer as well.
 

lbigal

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Jan 24, 2013
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my computer is an hp g71-340us notebook
the message on the blue screen reads(consolidated)
a problem detected..windows shut down to prevent damage
irq-not-less-or-equal
make sure new hardware or software installed properly. if new ask manufac if any window updates
If this continues disable BIOS memory options such as cach&shadowing. etc--
tech info-oxoooooooa( )(xfffff800032c2405)

The tech info is always different. I'm cking for firmware downloads for the router but won't do anything til I hear back with other solutions. thanks
 

valis

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irq not less or equal is sort of a catch-all net. whocrashed will allow you to decipher what is in the bsod. Alternatively, you can go to c:\windows\minidump, zip the latest few minidumps (they are named by date) and attach them here.

thanks,

v
 

lbigal

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Jan 24, 2013
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5
oh my there are ALOT--I'll copy a few of them
latest one:
On Fri 1/25/2013 10:33:50 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\012513-22230-01.dmp
This was probably caused by the following module:
ntoskrnl.exe (nt+0x7F1C0)
Bugcheck code: 0xA (0xDC, 0x2, 0x1, 0xFFFFF800032C2405)
Error: IRQL_NOT_LESS_OR_EQUAL

file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System

company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

here's one about the wireless:
On Thu 1/24/2013 5:31:32 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\012413-30607-01.dmp
This was probably caused by the following module:
netw5s64.sys (0xFFFFF880046B0A45)
Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF880046B0A45)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL

file path: C:\Windows\system32\drivers\netw5s64.sys
product: Intel® Wireless WiFi Link Adapter

company: Intel Corporation
description: Intel® Wireless WiFi Link Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: netw5s64.sys (Intel® Wireless WiFi Link Driver, Intel Corporation).
Google query: Intel Corporation DRIVER_IRQL_NOT_LESS_OR_EQUAL


It looks like my drivers need to be updated and there is one on my mini firewall thru McAfee
 

lbigal

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Jan 24, 2013
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updated all my drivers--after doing that Microsoft security essentials popped up with a trojan threat--then blue screen again. message=disabable or uninstall any antivirus,disc defrag or backup utilities. ck hard drive config & ck for any updated drivers. Run CHKDSK/F to ck for hard drive corruption. I ran the chkdsdk--should
I remove Microsoft security essentials? I'll see how long I last without another blue screen. Thank you for all your help.
 

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Allan
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It should be ok to carry on using MSE.but try disabling the real time scanner part of it and then go back to that intel link and let it install the drivers again.
 

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Allan
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Glad it seems fixed. :)

(if you find it's still ok after a while please click on the 'Mark Solved' button at the top of the page).
 
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I am getting this error code 0x0000007b (0xf78a6528,0xc0000034,0x00000000,0x00000000) I started getting this after I told computer not to start it would reboot now it reboots at any given time do i have a heating problem or a hard ware problem i added more ram but it was from dell just for this computer
 

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Allan
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Hi mohican_native I would start a new thread for your problem, This one is marked solved and will not be looked at as much as a new one.
 
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