1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: blue screen

Discussion in 'Windows Vista' started by lich22, Apr 10, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. lich22

    lich22 Thread Starter

    Joined:
    Apr 17, 2009
    Messages:
    94
    windows vista service pack 1


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 3081

    Additional information about the problem:
    BCCode: 9f
    BCP1: 00000004
    BCP2: 00000258
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini041110-01.dmp
    C:\Windows\Temp\WER-56859-0.sysdata.xml
    C:\Windows\Temp\WERCBB7.tmp.version.txt

    how do i solve this problem
     
  2. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    77,792
    can you navigate to C:\Windows\Minidump\Mini041110-01.dmp and upload the bolded file please?
     
  3. lich22

    lich22 Thread Starter

    Joined:
    Apr 17, 2009
    Messages:
    94
    ill have to wait for it to another dump i think since ccleaner cleaned memory dumps i turned that option off now though ill post back once next dump happens again
     
  4. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Update to Service Pack 2 >> http://support.microsoft.com/?kbid=929762&sd=RMVP

    What external devices are connected? The issue is not uncommon with wireless adapters that do not have the latest drivers and some types of external drives.

    Some Firewalls will cause the issue as well if all external device components are not up to date even with the latest SP
     
  5. lich22

    lich22 Thread Starter

    Joined:
    Apr 17, 2009
    Messages:
    94
    yeah i have to update to service pack 2 since i reinstalled vista since i thought that may fix this blue screen problem
     
  6. lich22

    lich22 Thread Starter

    Joined:
    Apr 17, 2009
    Messages:
    94
    i dont have any wireless adaptors im not sure if this problem gone away because it hasnt made a minidump for a while now

    but it randomly stuffs up so not sure if it has actually gone away it is now service pack 2
     
  7. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    IF you get a new BSOD, AFTER you have verified SP2, let me see that.

    To verify your present OS version go to START > RUN and enter winver

    Let me have a look at the minidumps >>

    1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
    2 > navigate to c:\windows\minidump and copy the last few minidump files to that folder. *this assumes 'c' is your boot drive, if it is not, subsitute accordingly
    3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
    4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.


    If you do not see any minidumps, be sure you are not using any cache cleaner such as CCleaner. Also run sysdm.cpl and select Advanced > Startup and Recovery. Make sure "small memory dump" is the one chosen under "write debugging information" and the location should be %systemroot%\minidump
     
  8. lich22

    lich22 Thread Starter

    Joined:
    Apr 17, 2009
    Messages:
    94
    it wont let me copy and paste the information about windows but it does say its service pack 2

    edit the minidump folder was empty and i changed the location to what you posted %systemroot%\minidump
     
  9. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    No problem then, I'm assuming you have not received any new BSODs since the update. If you go long enough without, and feel all is well you can mark the thread "solved" using the tab at upper left.

    If you do get a BSOD, the minidump should now show up in the designated location.
     
  10. lich22

    lich22 Thread Starter

    Joined:
    Apr 17, 2009
    Messages:
    94
    if for 2 more days nothing happens ill mark it solved

    hasnt had a problem
     
  11. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
  12. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/916005

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice