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Solved: Blue Screens on home made pc

Discussion in 'Hardware' started by veee, Apr 7, 2015.

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  1. veee

    veee Thread Starter

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    Hello,

    please can you advise me, I don't know what to do. I'm getting blue screens and it's made my pc unreliable. Apart from the blue screens it's splendid. Is there anything obvious I'm missing? I've downloaded TSGSysInfo, here's what it says:

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, Intel64 Family 6 Model 60 Stepping 3
    Processor Count: 8
    RAM: 16262 Mb
    Graphics Card: NVIDIA GeForce GT 640, -2048 Mb
    Hard Drives: C: Total - 1907499 MB, Free - 1725791 MB;
    Motherboard: Gigabyte Technology Co., Ltd., H87M-HD3
    Antivirus: Microsoft Security Essentials, Updated and Enabled

    Some notes just in case they're relevant - I know Nvidia is having trouble updating, some component always fails. And it says when i go to look for updates that it can't connect.

    Thank you, any help would be much appreciated...
     
    veee, Apr 7, 2015
    #1
  3. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    1. Welcome to Tech Support Guy


    2. When was it built - has it blue screened since then or is this a more recent development


    3. Is there a dump file if so please attach it to your reply
    Windows
    Minidump
    open that folder
    right click the dump file and hold mouse on send to - compressed file
    choose desktop as location, for compressed file and on reply on here
    click go advanced and manage attachments
     
    Macboatmaster, Apr 7, 2015
    #2
  4. jamesx121

    jamesx121

    Joined:
    Apr 22, 2008
    Messages:
    910
    what are you using for a Internet connection? ???
    it says your not using any kind of firewall /// anti-virus.
    if U are running broad band U need a paid program
    like McAfee or Norton.
    AVG is a good free anti-virus program also
    run Malwarebytes ,, has a 14 day trial on download..

    But to your problem - we need a screen shot of the blue
    screen of death.
    it says what caused your computer to crash...
    I know it's possible just not what buttons to push
    to get screen shot to run after the blue screen shows
    up.....
    sorry
     
    jamesx121, Apr 7, 2015
    #3
  5. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    jamesx121

    According to the system info utility it has

    and I cannot see any reason to suspect that Windows firewall is not running
    Also I must disagree - there is absolutely no reason to connect the use of broadband with the need for a paid antivirus

    veee

    The screenshot of your dump will not be a great help what I need is the dump file to analyse it with Windbg - a dump analysis program
    Please do not install McAfee Norton or AVG - or anything else at this stage, until I have the dump file and have replied with the analysis
     
    Macboatmaster, Apr 7, 2015
    #4
  6. jamesx121

    jamesx121

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    first I did mention that AVG is a free program if he doesn't want to pay for a anti-virus / firewall program----
    I have never heard anything good about Microsoft Defender----
    a good ant-virus // firewall program stops suspicious programs from trying to get in from the web & stops programs
    from sending out suspicious activity if they are already on your computer---
    I went ahead & paid the 20$ for the full version of Malwarebytes so it will run all the time in the
    back ground----it gets a work out---
    my family runs Facebook as well as twitter//// playing Facebook games with their friends---
    Malwarebyts is always putting up pop-ups about this or that from Facebook---
    I have Comcast broadband with their medium tier speed----knock on wood I have never had a virus---
    just a few little maleware programs that tried to suggest stuff to buy when your surfing the web---
    Malewarebyts had a field day when I first found the program from a friend---no more annoying
    pop ups trying to suggest stuff to buy
    I know this is off subject so will stop now--
     
    jamesx121, Apr 7, 2015
    #5
  7. jamesx121

    jamesx121

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    And this is for after he gets his computer fixed
    day to day use
     
    jamesx121, Apr 7, 2015
    #6
  8. replay

    replay

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    james..... the original post states he HAS
    microsoft security essentials antivirus (which is also free)
     
    replay, Apr 7, 2015
    #7
  9. veee

    veee Thread Starter

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    Hello, thank you everyone for engaging with this. It has blue screened since the beginning... I do indeed have Microsoft Security Essentials and it says that it's updated and system protected. I did also download TFC and got rid of all temporary files ( don't even know if this is relevant ). I have also a doc with loads of the blue screen info on it, before I stopped doing it because it was crashing so regularly, if you want it no problem. The minidump - I couldn't upload it in one as it was too big so have split it into two I hope that's ok.
    Appreciate your time.
     

    Attached Files:

    veee, Apr 8, 2015
    #8
  10. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Those two zipped folders contain the same dump files
    More to the point they are all from 2014


    Do you have a more recent dumpfile
    and check the date on the clock - if you thought those were 2015 dumps


    for information a small part of ONE of the dumps


    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Machine Name:
    Kernel base = 0xfffff800`03209000 PsLoadedModuleList = 0xfffff800`0344c890
    Debug session time: Wed Oct 1 22:00:27.161 2014 (UTC - 4:00)
    System Uptime: 1 days 9:40:08.988
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
    Arguments:
    Arg1: 00000000001904fb
    Arg2: fffff880095d23f8
    Arg3: fffff880095d1c50
    Arg4: fffff8000322c5e9

    Debugging Details:
    ------------------

    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

    EXCEPTION_RECORD: fffff880095d23f8 -- (.exr 0xfffff880095d23f8)
    ExceptionAddress: fffff8000322c5e9 (nt!RealSuccessor+0x0000000000000039)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000000
    Parameter[1]: 0000000000000009
    Attempt to read from address 0000000000000009

    CONTEXT: fffff880095d1c50 -- (.cxr 0xfffff880095d1c50)
    rax=0000000000000001 rbx=fffff8a018d25040 rcx=0000000000000001
    rdx=fffff880095d2700 rsi=fffffa8018f7a710 rdi=fffff8a018d25010
    rip=fffff8000322c5e9 rsp=fffff880095d2638 rbp=fffff880095d2940
    r8=0000000000000000 r9=0000000000000000 r10=fffff880095d2700
    r11=fffff880095d2620 r12=0000000000000000 r13=fffffa800e14f180
    r14=0000000000000702 r15=0000000000000705
    iopl=0 nv up ei pl nz na pe nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010202
    nt!RealSuccessor+0x39:
    fffff800`0322c5e9 488b4908 mov rcx,qword ptr [rcx+8] ds:002b:00000000`00000009=????????????????
    Resetting default scope

    CUSTOMER_CRASH_COUNT: 1

    PROCESS_NAME: VSSVC.exe THIS process is the Volume Shadow Copy service - but that does not mean that this is in any respect t blame for the crash

    CURRENT_IRQL: 0

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    EXCEPTION_PARAMETER1: 0000000000000000

    EXCEPTION_PARAMETER2: 0000000000000009

    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034b6100
    GetUlongFromAddress: unable to read from fffff800034b61c0
    0000000000000009 Nonpaged pool

    FOLLOWUP_IP:
    Ntfs!NtfsFlushVolume+437
    fffff880`016ac2c7 4885c0 test rax,rax

    FAULTING_IP:
    nt!RealSuccessor+39
    fffff800`0322c5e9 488b4908 mov rcx,qword ptr [rcx+8]

    BUGCHECK_STR: 0x24

    DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE


    At this stage I tend to suspect ram - not faulty ram but simply that you have two sticks of 8GB each, you have four ram slots and two are empty
    Try running with ONLY one stick of ram and see what happens


    I am reasonably certain you do not intend to, but PLEASE do not change the MSE for Norton, McAfee or AVG and please do not install any software while I am working with you.
     
    Macboatmaster, Apr 8, 2015
    #9
  11. veee

    veee Thread Starter

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    I'm sorry Macboatmaster. I can't see another minidump folder? The computer clock says the right date. I was wrong about Nvidia. The update that keeps failing is Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3- Intel(R) HD Graphics 4600.
     
    veee, Apr 8, 2015
    #10
  12. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Further to the above I have looked at another dump. It again is a general memory error, this time when flash player was running
    The ram is Corsair
    (CMX8GX3M1A1333C9)


    As I said try with one stick
     
    Macboatmaster, Apr 8, 2015
    #11
  13. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Not another folder there is ONLY one minidump folder - is there in the folder a more recent dump file than 2014 -


    The dump analysis said you had four ram slots, but I think looking at the motherboard you only have the two


    Forget the failure of the update for the time being please#
    RUN with the one ram stick
     
    Macboatmaster, Apr 8, 2015
    #12
  14. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    How are you doing please
     
    Macboatmaster, Apr 9, 2015
    #13
  15. veee

    veee Thread Starter

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    I don't know what happened to the reply I posted yesterday. Please find new file attached. How do I go down to one stick? Can I do this myself?
     

    Attached Files:

    veee, Apr 10, 2015
    #14
  16. veee

    veee Thread Starter

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    and also confirm I won't add or remove programmes until we're finished. Thank you.
     
    veee, Apr 10, 2015
    #15

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