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Solved: Brand New HP D1660 Printer not working

Discussion in 'Hardware' started by etaf, Jan 26, 2010.

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  1. etaf

    etaf Wayne Moderator Thread Starter

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    I have just tried to install a brand new D1660 onto a laptop

    NEW - HP D1660 Printer
    NEW - USB Printer cable

    Laptop - Toshiba Vista
    Installed using Supplied CD, connected printer when requested
    Error reported on spooler application halted
    finished full install all HP software
    restarted laptop and switched on/off printer

    printer not working
    Printer properties and driver look ok
    print test page -
    Immediately get a message - test page failed to print
    Using the HP solution Center was able to see status of ink carts and also did print-off an alignment page .....

    -------------------------------SO ------------------------------ try a new driver on a new laptop
    Laptop - SONY Vista
    downloaded just the basic driver from HP website
    installed onto a Sony Laptop - vista
    connected when requested - same error on spooler stopped
    same error on printing a test page

    in fact with the printer disconneted and right click properties - print test page - get the same error message.

    Other Netwroked printers - still work off the sony laptop OK

    event view shows

    Event Viewer System
    The Parallel port driver service failed to start due to the following error:
    The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

    Event Viewer Applcation
    Faulting application spoolsv.exe, version 6.0.6001.18000, time stamp 0x4791956c, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a7a6, exception code 0xc0000005, fault offset 0x0001830c, process id 0x7c, application start time 0x01ca9e744a552fa4.

    ----------------------------------------------
    so do we have a driver issue or do you think its a faulty printer or printer cable
    The fact I printed the alignmnent page is confusing

    I will probably take the printer back tomorrow .......but a bit suspect, of the application error message whilst installing the driver
     
  2. crjdriver

    crjdriver Moderator

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    Just an idea. Have you tried downloading the basic driver and extracting the files then installing the driver manually?

    I have had to do this with a few hp printers on windows 7. I just have the driver extracted and plug in the printer. When it asks for a driver, I point it at the unzipped folder and it installs.
     
  3. etaf

    etaf Wayne Moderator Thread Starter

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    OK I downloaded the basic file and run the .exe which then runs the application for the printer

    To try that
    1) Do i just delete the printer - or do I need to do something else to remove from the PC - I was going to do a system recovery to yesterday to get rid of the install completely
    2) how to extract the drivers from the .exe file ?
     
  4. etaf

    etaf Wayne Moderator Thread Starter

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    I have done a system recovery on the Sony Laptop to this morning
    then
    Plugged the printer in and found new hardware
    The laptop run the installing new hardware
    - then looked at windows update
    - could not find the driver and ask to be pointed to the CD
    pointed to CD
    New hardware Installed ready for use
    BUT
    Nothing in printers
    Rebooted
    found new hardware
    repeated the instal
    BUT
    remote error occured
    on the laptop

    Microsoft windows - dialogue box
    (run the MS fixit utility - but did not work)

    Printer in printer set but still not working

    I think I will try on my XP laptop tomorrow and then take back
     
  5. crjdriver

    crjdriver Moderator

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    You need to right click on the .exe file and use something like winrar or 7zip to unzip or extract the file.

    7zip is open source ie free to use so I would just use that one.
     
  6. etaf

    etaf Wayne Moderator Thread Starter

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    i tried that using IZarc http://www.izarc.org/ and would not extract the file, just add to archive
    but this wont open ???

    I downloaded 7zip and that extracted the program OK

    Now to try the install again.... ,maybe in safemode
     
  7. crjdriver

    crjdriver Moderator

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    Good luck. 7zip and winrar are all I use for archives.
     
  8. etaf

    etaf Wayne Moderator Thread Starter

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    still Not working..... I tried a different Cable - still problem
    So I returned the item

    New B1660
    and guess - what exactly the same error -

    so I got out my OLD XP laptop and it installed and worked fine

    Called HP Support
    its a vista operating system problem (even though its on two laptops - ) and outside the boundry of help - open google and search for the error message

    they did work with me to
    1) Set the printer up to not use a spooler
    2) retart the service - print spooler

    they suggested I download a registry cleaner ....... at which point we stopped....

    so in summary

    tried two different printers
    two different cable
    works on XP
    Does not work on Vista
    error messages as above

    so i'm off to do some googling ...... any suggestions as my other half needs it working for tomorrow !!!!
     
  9. crjdriver

    crjdriver Moderator

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    The only other thing I could suggest would be to uninstall all hp software/drivers. Plug in the printer and see if windows update will find a MS driver for the printer.

    I have a very old HP 880C that does not get installed by win7 during setup. After the os is installed, I have windows update search for a driver and it finds and installs one.

    Other than that, the only thing would be to go with a different model of printer.
     
  10. etaf

    etaf Wayne Moderator Thread Starter

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    Well - I tried the HP print diagnostic - and it reported a driver issue - and the fix - install correct driver
    I called HP again and tried a few things, like using a 990c driver and nothing fixed it
    so apparently they are going to try the D1660 in the lab and see what happens ......

    looking at the status on the "installing new hardware" - looks like it already goes onto windows update for a driver

    I think we may be close to that

    Cant get system restore to open a dialogue box now - if i try and run a 2nd time says its already running :( :(

    Thanks
     
  11. etaf

    etaf Wayne Moderator Thread Starter

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    well .... about to take the printer back
    no matter what I tried it wont load the driver onto three vista laptops

    Even HP dont have answer and are supposed to be testing in Lab and calling me today Friday UK GMT
    edit
    Never called ...................
     
  12. etaf

    etaf Wayne Moderator Thread Starter

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    in conclusion
    we took the printer back last night
    But the shop ( (y) Staples - for service ) agreed to allow me to try other printers on display today

    so Iooked at the display units - download the basic drivers for them all and returned with the laptop to the store lunchtime today

    we tried a HP all-in-1 which may fit in the space although a but larger , Installed and worked straight away
    SO,
    I thought I would try the D1660 again as they had tested that morning and it worked on windows 7
    still did not install
    the tech guy at the shop - suggested
    run as admin and also in XP compat mode
    so we tried that
    and we got a lot more info this time about the failure - it was trying to load into registry and could not find a lot of directories needed for the installation ...

    so the device seems to work on Windows7 on XP BUT NOT on vista

    once we have measured the space at the school for the printer we will go back and get the F2400 series all in one

    once again

    (y) (y) (y) (y) (y) (y) (y) (y) (y) (y) (y) (y) (y)
    for customer service and support at Staples in the UK

    EDIT
    well HP did call me back
    They did test in the lab and could find nothing wrong -
    and they called me back
    and because of the inconvenience they sent me a colour cartridge which arrived today
     
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