Solved: broken System Restore

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hrlow2

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When trying to do a system restore, get message box saying "System Restore has encountered a problem and needs to close". Cannot get to work even in safe mode.Get same message when going through Computer property box.Has me puzzled. Any help appreciated.Thanks in advance. :confused:
 

bicycle bill

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going through Computer property box has me puzzled. Don't know what you are talking about. How are you trying to do a restore?
 
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I have the same problem. I double click My Computer, Properties, select System Restore, and get an error box for "Run DLL as App has encountered a problem and needs to close." I sent a report to MS. Just started looking here for a cause.
 

hrlow2

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Thanks,BicycleBill for responding. Going through Computer Properties just to check on status of System Restore. Get same message as vicv does.Have run undelete programs for any files maybe kicked out by accident, but none have helped. Machine gets auto-backedup every week, so I cannot use that method. Problem has already been copied to backup.Thanks also to vicv for response. If I solve mine, I will pass along the how-to. Good luck.
 

bicycle bill

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Have you tried the obvious?

Possible solution:


1. You will need to be able to view hidden files, so go to Start>> Control Panel>> Folder Options>> View tab. Under Advanced settings, place a checkmark in: "Show hidden files and folders". Then uncheck: "Hide extensions for known file types". Click Apply, then OK to exit.

2. Open Windows Explorer, then go to Windows>> inf folder. Open the inf folder and find a file named:

sr.inf

Right click this file and select "Install" from the resulting menu.

Note: This procedure will delete all restore points from your old installation and recreate a fresh installation of System Restore.
 

hrlow2

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Been there,tried that. Get box saying need disk 2 of installation or browse to... With disk inserted ,no response but says cannot be copied. Browse to gets same box "need Disk 2".
 

~Candy~

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Are you running anything like Norton, etc. that would interfere with a system restore?
 

hrlow2

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Hello AcaCandy. no, not anything like that. System Restore had been working fine, created restore point just 3 days ago, but cannot even access that now. only new thing installed is IE7, installed 2 days ago. went to create another after de-fragging and was unable. Don't use Norton ,McAfee or anything.
 

valis

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Sep 24, 2004
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Don't use Norton ,McAfee or anything.
if you don't use 'anything' that could be your problem right there. You could be infected; I've seen malware that disallows restore point access before. May want to post a hijackthis logfile in the malware forums.
 

hrlow2

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Hello valis. By anything, I mean Norton Ghost or similar backup. Use the one that comes with Windows XP. I do run Kaspersky Anti-Virus,Ad-Aware 2008, and several other anti-spyware programs along with Comodo Firewall. Except for first party cookies from sites visited, this arrangement of defense has kept me clean for a long time. All are updated every other day and disk is scanned afterwards. Did not mean that I was walking blind online. May try Hijack this if I cannot resolve soon. Thank you for response.
 
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