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Solved: Browser cannot load pages

Discussion in 'Web & Email' started by mwredt, Jul 23, 2006.

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  1. mwredt

    mwredt Thread Starter

    Joined:
    Mar 21, 2005
    Messages:
    634
    On my friends computer, running Windows 98 SE, Roadrunner internet, when first accessing the internet the pages for different sites load okay but after about 5 minutes after accessing several sites, it will no longer load the pages. Her home page is a secure site (https) and it will access that site but no other sites.
    I ran a hijackthis log and am including it with this post:
    Logfile of HijackThis v1.99.1
    Scan saved at 7:39:30 PM, on 7/23/06
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    c:\windows\SYSTEM\KB891711\KB891711.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\EXPLORER.EXE
    C:\PROGRAM FILES\MICROSOFT HARDWARE\KEYBOARD\SPEEDKEY.EXE
    C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\QTTASK.EXE
    C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
    C:\WINDOWS\SYSTEM\HIDSERV.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://autoimagery.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.rr.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Roadrunner
    N1 - Netscape 4: user_pref("browser.startup.homepage", "http://www.msn.com/"); (C:\Program Files\Netscape\Users\pat\prefs.js)
    O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_6_0_0.DLL
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
    O3 - Toolbar: @msdxmLC.dll,[email protected],&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_6_0_0.DLL
    O4 - HKLM\..\Run: [Microsoft IntelliType Pro] C:\PROGRAM FILES\MICROSOFT HARDWARE\KEYBOARD\SpeedKey.exe
    O4 - HKLM\..\Run: [POINTER] point32.exe
    O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE
    O4 - HKCU\..\Run: [Microsoft Works Update Detection] ???????"?????????"?w??????\WkDetect.exe
    O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O8 - Extra context menu item: GoToWorld.com Search - http://www.gotoworld.com/portal/ie/search.htm
    O8 - Extra context menu item: GoToWorld.com Translate - http://www.gotoworld.com/portal/ie/translate.htm
    O8 - Extra context menu item: GoToWorld.com Get Paid - http://www.gotoworld.com/portal/ie/getpaid.htm
    O8 - Extra context menu item: GoToWorld.com Free Stuff - http://www.gotoworld.com/portal/ie/freestuff.htm
    O9 - Extra button: Get Paid - {12B033C8-929B-11d3-9AB8-005004B85154} - C:\Program Files\GoToWorld\G2WMini.exe (file missing)
    O9 - Extra 'Tools' menuitem: Get Paid - {12B033C8-929B-11d3-9AB8-005004B85154} - C:\Program Files\GoToWorld\G2WMini.exe (file missing)
    O9 - Extra button: Translate - {21C9EF41-92BE-11d3-9AB8-005004B85154} - http://www.gotoworld.com/portal/ie/translate.htm (file missing)
    O9 - Extra 'Tools' menuitem: Translate - {21C9EF41-92BE-11d3-9AB8-005004B85154} - http://www.gotoworld.com/portal/ie/translate.htm (file missing)
    O9 - Extra button: Messenger - {A9F630A0-57E8-11d4-8EE8-00B0D02CBF89} - C:\Program Files\GoToWorld\gtwmsgr.exe (file missing)
    O9 - Extra 'Tools' menuitem: Get Paid Instant Messenger - {A9F630A0-57E8-11d4-8EE8-00B0D02CBF89} - C:\Program Files\GoToWorld\gtwmsgr.exe (file missing)
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0522.DLL
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0522.DLL
    O14 - IERESET.INF: START_PAGE_URL=http://www.rr.com
    O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zonelabs.com/bin/promotions/spywaredetector/WebAAS.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
    O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
    O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
    O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab

    Can anybody help with this?
     
  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Where's her anti-virus???

    Run ActiveScan online virus scan here

    When the scan is finished, anything that it cannot clean have it delete it. Make a note of the file location of anything that cannot be deleted so you can delete it yourself.
    - Save the results from the scan!

    Post a new HiJack This log along with the results from ActiveScan.
     
  3. mwredt

    mwredt Thread Starter

    Joined:
    Mar 21, 2005
    Messages:
    634
    cybertech,
    After running the activescan, it found 11 viruses and disinfected them. That fixed the problem. I'm not sure what happened, but I was not able to save the results of the scan but am posting the hijackthis log that I ran afterwards as you asked:

    Logfile of HijackThis v1.99.1
    Scan saved at 3:21:19 PM, on 7/24/06
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    c:\windows\SYSTEM\KB891711\KB891711.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\PROGRAM FILES\MICROSOFT HARDWARE\KEYBOARD\SPEEDKEY.EXE
    C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\QTTASK.EXE
    C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
    C:\WINDOWS\SYSTEM\HIDSERV.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.autoimagery.com/store/c...=96&cat=all&bool=and&numtolist=12&sortfiles=2
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.rr.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Roadrunner
    N1 - Netscape 4: user_pref("browser.startup.homepage", "http://www.msn.com/"); (C:\Program Files\Netscape\Users\pat\prefs.js)
    O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_6_0_0.DLL
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
    O3 - Toolbar: @msdxmLC.dll,[email protected],&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_6_0_0.DLL
    O4 - HKLM\..\Run: [Microsoft IntelliType Pro] C:\PROGRAM FILES\MICROSOFT HARDWARE\KEYBOARD\SpeedKey.exe
    O4 - HKLM\..\Run: [POINTER] point32.exe
    O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE
    O4 - HKCU\..\Run: [Microsoft Works Update Detection] ???????"?????????"?w??????\WkDetect.exe
    O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O8 - Extra context menu item: GoToWorld.com Search - http://www.gotoworld.com/portal/ie/search.htm
    O8 - Extra context menu item: GoToWorld.com Translate - http://www.gotoworld.com/portal/ie/translate.htm
    O8 - Extra context menu item: GoToWorld.com Get Paid - http://www.gotoworld.com/portal/ie/getpaid.htm
    O8 - Extra context menu item: GoToWorld.com Free Stuff - http://www.gotoworld.com/portal/ie/freestuff.htm
    O9 - Extra button: Get Paid - {12B033C8-929B-11d3-9AB8-005004B85154} - C:\Program Files\GoToWorld\G2WMini.exe (file missing)
    O9 - Extra 'Tools' menuitem: Get Paid - {12B033C8-929B-11d3-9AB8-005004B85154} - C:\Program Files\GoToWorld\G2WMini.exe (file missing)
    O9 - Extra button: Translate - {21C9EF41-92BE-11d3-9AB8-005004B85154} - http://www.gotoworld.com/portal/ie/translate.htm (file missing)
    O9 - Extra 'Tools' menuitem: Translate - {21C9EF41-92BE-11d3-9AB8-005004B85154} - http://www.gotoworld.com/portal/ie/translate.htm (file missing)
    O9 - Extra button: Messenger - {A9F630A0-57E8-11d4-8EE8-00B0D02CBF89} - C:\Program Files\GoToWorld\gtwmsgr.exe (file missing)
    O9 - Extra 'Tools' menuitem: Get Paid Instant Messenger - {A9F630A0-57E8-11d4-8EE8-00B0D02CBF89} - C:\Program Files\GoToWorld\gtwmsgr.exe (file missing)
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0522.DLL
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0522.DLL
    O14 - IERESET.INF: START_PAGE_URL=http://www.rr.com
    O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zonelabs.com/bin/promotions/spywaredetector/WebAAS.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
    O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
    O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
    O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
     
  4. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
  5. mwredt

    mwredt Thread Starter

    Joined:
    Mar 21, 2005
    Messages:
    634
    cybertech, I went to that website and downloaded that antivirus program but everytime I try to install it I get a message that some files are corrupted and to download a fresh copy. After downloading a fresh copy, I get the same error message again.
     
  6. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
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