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Solved: browsers hanging, downloads stopping, and streaming video stopping

Discussion in 'Web & Email' started by whosselfish, Dec 2, 2011.

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  1. whosselfish

    whosselfish Thread Starter

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    Hi. I have been having a problem with my browsers hanging, also my downloads stop and streaming video stops as well. I have cleaned my system and found some malware in a google chrome add on. I ran advanced system care 5, my mcafee virus scan, and malwarebytes and believe I have my system is clean as a whistle. I am only running mozilla firefox right now, but I plan on downloading I.E. again so i can continue to get my windows updates. I just can't seem to figure out what is making all of my browsers hang, not download and stop on streaming video.. . I am running windows vista 32 bit. I have a linksys router and am running on roadrunner dsl. I have already figured out that it isn't either the router or modem thats the problem. I can run other computers just fine. I am hooked up with a ethernet wire, but my laptop and ps3 have no issues with wireless.. Also when i connect this computer straight to the modem there is still a problem, which causes me to think that its my pc. Any help and or suggestions would be great. Thanks
     
  2. TerryNet

    TerryNet Moderator

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    (From a JohnWill post)

    TCP/IP stack repair options for use with Vista or 7.

    Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.
     
  3. whosselfish

    whosselfish Thread Starter

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    I gave this a shot and still having the same problem. I have uninstalled flash player and installed again because most of the issues I was having was with game sites such as pogo and facebook... Could blocking certain ad cookies stop me from being able to load pages. I do notice that I have no problem loading this page.
     
  4. whosselfish

    whosselfish Thread Starter

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    Any site with video or pics are hanging
     
  5. Phantom010

    Phantom010 Trusted Advisor

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    Could you be blocking Flash content?
     
  6. whosselfish

    whosselfish Thread Starter

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    No I'm not blocking flash content because it will work with some games i play. Since I have reset winsock it seems as though some videos wont even start streaming now.. and i get black screen on pages with video on them. the page loads all text but hangs and doesn't load the vids. When some sites are hanging I notice its stuck on some kind of static load...I just am at a loss...
     
  7. whosselfish

    whosselfish Thread Starter

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    I just had this site hang on waiting for ad.doubleclick.net. Also when I'm downloading I can pause and resume when it hangs and slowly keep downloading by pausing when it hangs and get a little more when resuming. And on streaming video i can bump ahead a second or 2 and it will load a little more then stop again. Its like my connection just times out or something. Like i said though hooking up another pc to my router works just fine.
     
  8. Phantom010

    Phantom010 Trusted Advisor

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    You wouldn't happen to have SpywareBlaster installed on that computer?
     
  9. whosselfish

    whosselfish Thread Starter

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    No I dont have spyware blaster installed. I have advanced system care 5 installed as well as hitman pro, but both of these were installed after the problem began since mcafee wasn't catching my issues.
     
  10. TerryNet

    TerryNet Moderator

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  11. whosselfish

    whosselfish Thread Starter

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    Still having the same issue. i tried reinstalling macafee. I feel like the malware and virus I found might have ruined something in my registry. I am to the point where i think I'm going to save all of my software and reinstall my operating system. I just have no clue what could be causing this other than my internet keeps timing out... If i click on a page to load and it hangs, I can reclick and it will fully load. Just like downloads, like it starts loading , won't finish but has enough loaded that it can finish on the reclick....I see plenty of other people having this issue online , but no real answers.
     
  12. Phantom010

    Phantom010 Trusted Advisor

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    1- Please click HERE to download HijackThis.
    2- Run the program.
    3- Click on the Main Menu button if not already there.
    4- Select Do a system scan and save a logfile.
    5- Copy and paste the scan log from Notepad into your next reply.
    6- Do not "Fix" anything unless advised to do so.

    For Windows 7 and Vista:

    If Windows is denying access to the Hosts file, run HijackThis as Administrator or disable the UAC first.
     
  13. whosselfish

    whosselfish Thread Starter

    Joined:
    Dec 2, 2011
    Messages:
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    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 11:55:18 PM, on 12/3/2011
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v9.00 (9.00.8112.16421)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\taskeng.exe
    C:\Windows\sttray.exe
    C:\Program Files\Common Files\aol\1252740837\ee\aolsoftware.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\McAfee.com\Agent\mcagent.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\IObit\Advanced SystemCare 5\ASCTray.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Windows\System32\rundll32.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Users\Ed\Downloads\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.bearshare.com/sidebar.html?src=ssb
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20111203153934.dll
    O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
    O3 - Toolbar: &Download Manager Search Toolbar - {A9344DE7-59F2-40F8-9AE7-C203B67444DA} - C:\Program Files\Install Provider\InstallProvider.dll
    O3 - Toolbar: MSN Toolbar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\npwinext.dll
    O3 - Toolbar: Support.com Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
    O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
    O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1252740837\ee\AOLSoftware.exe
    O4 - HKLM\..\Run: [IObit Malware Fighter] "C:\Program Files\IObit\IObit Malware Fighter\IMF.exe" /autostart
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [Advanced SystemCare 5] "C:\Program Files\IObit\Advanced SystemCare 5\ASCTray.exe" /AutoStart
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - (no file)
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O15 - Trusted Zone: http://*.mcafee.com
    O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
    O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
    O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\progra~1\mcafee\msc\mcsniepl.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: McAfee Application Installer Cleanup (0151671322944789) (0151671322944789mcinstcleanup) - Unknown owner - C:\Users\Ed\AppData\Local\Temp\015167~1.EXE (file missing)
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Advanced SystemCare Service 5 (AdvancedSystemCareService5) - IObit - C:\Program Files\IObit\Advanced SystemCare 5\ASCService.exe
    O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: IMF Service (IMFservice) - IObit - C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\Windows\System32\LEXBCES.EXE
    O23 - Service: lxdd_device - - C:\Windows\system32\lxddcoms.exe
    O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
    O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe
    O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
    O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Windows\system32\mfevtps.exe
    O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

    --
    End of file - 7594 bytes
     
  14. whosselfish

    whosselfish Thread Starter

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    I do notice that every now and again that my service pops to local only,,then jumps back to local and internet...I rarely see this , but it does happen,,,just happened a few minutes ago
     
  15. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,760
    Unfortunately, nothing in your log is giving me clues on what might be the problem.

    How is the Internet while your computer is in Safe Mode with Networking?
     
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