1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Browsers stop working after 10 minutes

Discussion in 'Web & Email' started by joejax11, Feb 15, 2007.

Thread Status:
Not open for further replies.
Advertisement
  1. joejax11

    joejax11 Thread Starter

    Joined:
    Oct 6, 2005
    Messages:
    14
    After being on phone with HP to improve performance on my Pavilion a410e running XP Home, I started experiencing difficulty keeping my browser working. After about 10 minutes, I get "cannot display page". I have since tried Mozilla and Netscape with similar results. Odd thing is, I still have IP address and can ping sites such as yahoo.com. Only solution seems to restart computer, afterwards, browsers work for another 10 minutes or so. To speed up computer, HP had me use MSCONFIG and remove items from start-up and services. Also had me remove one entry from Registery (Explorer/Name_service). HP had me verify IE settings and even reinstalled browser. Checked with ISP and they say everything is fine. I've tried System Restore with 5 different dates but all end with "Cannot complete restore". Someone recommended replacing network card but I've had similar results when using a wireless connection through USB. PLEASE HELP!

    Just in case, here's my HijackThis log:

    Logfile of HijackThis v1.99.1
    Scan saved at 3:17:51 PM, on 2/15/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\HP\KBD\KBD.EXE
    C:\Program Files\D-Link\AirPlus XtremeG\AirPlusCFG.exe
    C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
    C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
    C:\Program Files\Network Associates\VirusScan\mcshield.exe
    C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\WINDOWS\System32\svchost.exe
    C:\PROGRA~1\WINZIP\winzip32.exe
    C:\Documents and Settings\All Users\Documents\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us10.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us10.hpwis.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    O2 - BHO: (no name) - SOFTWARE - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
    O3 - Toolbar: (no name) - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - (no file)
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O3 - Toolbar: Zango Toolbar - {EA0D26BD-9029-431A-86E0-83152D67828A} - C:\Program Files\Zango Programs\Zango Toolbar\ZangoTB.dll
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [D-Link AirPlus XtremeG] C:\Program Files\D-Link\AirPlus XtremeG\AirPlusCFG.exe
    O4 - HKLM\..\Run: [ANIWZCS2Service] C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
    O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
    O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} (Hewlett-Packard Online Support Services) - https://h20364.www2.hp.com/CSMWeb/Customer/cabs/HPISDataManager.CAB
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.costcophotocenter.com/CostcoActivia.cab
    O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4058/ftp.coupons.com/r3302/GeneralMills/Coupons.cab
    O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
    O16 - DPF: {FF65677A-8977-48CA-916A-DFF81B037DF3} - http://download.overpro.com/WildApp.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: McAfee Framework Service (McAfeeFramework) - Unknown owner - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe" /ServiceStart (file missing)
    O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
    O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
     
  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Run HijackThis and click Open the Misc Tools section
    Click Open Uninstall Manager, Save list and save the log to your Desktop.
    A list of programs will open in Notepad. Post the contents of the log here in your next reply.
     
  3. joejax11

    joejax11 Thread Starter

    Joined:
    Oct 6, 2005
    Messages:
    14
    Hope I did this right. Thanks for reviewing this!

    1 Click PC Fix 2006 v3.2
    303 Game Collection
    3D Groove Playback Engine
    Ad-aware 6 Personal
    Adobe Bridge 1.0
    Adobe Common File Installer
    Adobe Flash Player 9 ActiveX
    Adobe Help Center 1.0
    Adobe Photoshop CS2
    Adobe Reader 8
    Adobe Stock Photos 1.0
    AirPlus XtremeG
    ANIO Service
    ANIWZCS2 Service
    Apple Software Update
    ArcSoft PhotoImpression
    ArcSoft ShowBiz 2
    AT&T Extranet Access Client
    ATI - Software Uninstall Utility
    ATI Control Panel
    ATI Display Driver
    Backyard Baseball 2003
    Backyard Basketball
    Backyard Football
    Backyard Football 2004
    Backyard Hockey
    Backyard Soccer 2004
    Canon Camera Window for ZoomBrowser EX
    Canon PhotoRecord
    Canon Utilities File Viewer Utility 1.2
    Canon Utilities PhotoStitch 3.1
    Canon Utilities RemoteCapture 2.7
    Canon Utilities ZoomBrowser EX
    CardRd81
    CCScore
    Comcast PhotoShow Deluxe 4
    CR2
    Disc2Phone
    EPSON Photo Print
    EPSON Smart Panel
    ESSBrwr
    ESSCDBK
    ESScore
    ESSCT
    ESSEMAIL
    ESSgui
    ESShelp
    ESSini
    ESSPCD
    ESSSONIC
    ESSTOOLS
    ESSTUTOR
    essvatgt
    essvcpt
    ESSvpaht
    ESSvpot
    FireANT Beta 1.0b6
    HighMAT Extension to Microsoft Windows XP CD Writing Wizard
    HijackThis 1.99.1
    HLPIndex
    HLPSFO
    Hotfix for Windows XP (KB926239)
    HP Customer Participation Program 7.0
    HP Deskjet Preloaded Printer Drivers
    HP Document Viewer 7.0
    HP Imaging Device Functions 7.0
    HP Instant Support
    HP Organize
    HP Photo and Imaging 2.0 - Photosmart Cameras
    HP Photosmart Premier Software 6.5
    HP Photosmart, Officejet and Deskjet 7.0.A
    HP PSC & OfficeJet 3.0
    HP Software Update
    HP Solution Center 7.0
    IE Host
    Intel(R) Extreme Graphics Driver
    IntelliMover Data Transfer Demo
    InterActual Player
    InterVideo WinDVD Player
    iPod Updater 2004-08-06
    iPod Updater 2004-11-15
    iriver Music Manager
    iRiver Updater
    ItsDeductible Express
    iTunes
    Java 2 Runtime Environment, SE v1.4.2
    JumpStart Music
    KBD
    Kodak EasyShare software
    KSU
    LEGO Racers 2
    Lexmark Photo Center
    Lexmark Z700-P700 Series
    Lexmark Z700-P700 Series Photo Card Reader
    Macromedia Flash Player 8
    Macromedia Shockwave Player
    MalWhere (remove only)
    McAfee VirusScan Enterprise
    Memories Disc Creator 2.0
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Hotfix (KB886903)
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Data Access Components KB870669
    Microsoft Learning and Research Plus Support Files
    Microsoft Office 2000 SR-1 Premium
    Microsoft Office Professional Edition 2003
    Microsoft Picture It! Express 7.0
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Works 7.0
    midADdle
    Move Networks Player for Firefox
    Mozilla Firefox (2.0.0.1)
    MSN Internet Software
    MSN Messenger 5.0
    MSXML 4.0 SP2 (KB927978)
    Multimedia Card Reader
    Musicmatch® Jukebox
    Netscape Browser (remove only)
    Notifier
    NVIDIA GART Driver
    OCR Software by I.R.I.S 7.0
    OfotoXMI
    OTtBP
    OTtBPSDK
    overland
    PC-Doctor for Windows
    Photosmart 140,240,7200,7600,7700,7900 Series
    Picture Package
    PrintMaster Gold 4.00
    PS2
    Quicken 2005
    QuickTime
    RealArcade
    RealOne Player
    RegCure 1.0.0.43
    ScanToWeb
    Security Update for Step By Step Interactive Training (KB898458)
    Security Update for Step By Step Interactive Training (KB923723)
    Security Update for Windows Media Player (KB911564)
    Security Update for Windows Media Player 10 (KB911565)
    Security Update for Windows Media Player 10 (KB917734)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows XP (KB883939)
    Security Update for Windows XP (KB890046)
    Security Update for Windows XP (KB893756)
    Security Update for Windows XP (KB896358)
    Security Update for Windows XP (KB896422)
    Security Update for Windows XP (KB896423)
    Security Update for Windows XP (KB896424)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB899587)
    Security Update for Windows XP (KB899588)
    Security Update for Windows XP (KB899591)
    Security Update for Windows XP (KB900725)
    Security Update for Windows XP (KB901017)
    Security Update for Windows XP (KB901190)
    Security Update for Windows XP (KB901214)
    Security Update for Windows XP (KB902400)
    Security Update for Windows XP (KB904706)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB905915)
    Security Update for Windows XP (KB908519)
    Security Update for Windows XP (KB908531)
    Security Update for Windows XP (KB911280)
    Security Update for Windows XP (KB911562)
    Security Update for Windows XP (KB911567)
    Security Update for Windows XP (KB911927)
    Security Update for Windows XP (KB912812)
    Security Update for Windows XP (KB912919)
    Security Update for Windows XP (KB913446)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB914388)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB916281)
    Security Update for Windows XP (KB917159)
    Security Update for Windows XP (KB917344)
    Security Update for Windows XP (KB917422)
    Security Update for Windows XP (KB917953)
    Security Update for Windows XP (KB918118)
    Security Update for Windows XP (KB918439)
    Security Update for Windows XP (KB918899)
    Security Update for Windows XP (KB919007)
    Security Update for Windows XP (KB920213)
    Security Update for Windows XP (KB920214)
    Security Update for Windows XP (KB920670)
    Security Update for Windows XP (KB920683)
    Security Update for Windows XP (KB920685)
    Security Update for Windows XP (KB921398)
    Security Update for Windows XP (KB921883)
    Security Update for Windows XP (KB922616)
    Security Update for Windows XP (KB922819)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB923414)
    Security Update for Windows XP (KB923694)
    Security Update for Windows XP (KB923980)
    Security Update for Windows XP (KB924191)
    Security Update for Windows XP (KB924270)
    Security Update for Windows XP (KB924496)
    Security Update for Windows XP (KB924667)
    Security Update for Windows XP (KB925454)
    Security Update for Windows XP (KB925486)
    Security Update for Windows XP (KB926255)
    Security Update for Windows XP (KB926436)
    Security Update for Windows XP (KB927779)
    Security Update for Windows XP (KB927802)
    Security Update for Windows XP (KB928090)
    Security Update for Windows XP (KB928255)
    Security Update for Windows XP (KB928843)
    Security Update for Windows XP (KB929969)
    SEP
    SFR
    SHASTA
    Shockwave
    SimTheme Park
    SKIN0001
    SKINXSDK
    Sonic CinePlayer
    Sonic DLA
    Sonic MyDVD
    Sonic RecordNow! Deluxe
    Sonic Update Manager
    Sony Ericsson PC Suite
    Sony USB Driver
    SpamSubtract
    toolkit
    Treasure Planet Preview Exclusive
    TurboTax 2005
    TurboTax Deluxe 2004
    TurboTax Deluxe Deduction Maximizer 2006
    TurboTax ItsDeductible 2005
    TurboTax ItsDeductible 2006
    Update for Windows XP (KB894391)
    Update for Windows XP (KB896727)
    Update for Windows XP (KB898461)
    Update for Windows XP (KB900485)
    Update for Windows XP (KB910437)
    Update for Windows XP (KB916595)
    Update for Windows XP (KB920872)
    Update for Windows XP (KB922582)
    Update for Windows XP (KB931836)
    Updates from HP
    URGE
    VIA Rhine-Family Fast Ethernet Adapter
    VPRINTOL
    WexTech AnswerWorks
    Where in the USA is Carmen Sandiego?
    Windows Genuine Advantage v1.3.0254.0
    Windows Installer 3.1 (KB893803)
    Windows Installer 3.1 (KB893803)
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows XP Hotfix - KB834707
    Windows XP Hotfix - KB867282
    Windows XP Hotfix - KB873333
    Windows XP Hotfix - KB873339
    Windows XP Hotfix - KB885250
    Windows XP Hotfix - KB885835
    Windows XP Hotfix - KB885836
    Windows XP Hotfix - KB886185
    Windows XP Hotfix - KB887472
    Windows XP Hotfix - KB887742
    Windows XP Hotfix - KB888113
    Windows XP Hotfix - KB888302
    Windows XP Hotfix - KB890047
    Windows XP Hotfix - KB890175
    Windows XP Hotfix - KB890859
    Windows XP Hotfix - KB890923
    Windows XP Hotfix - KB891781
    Windows XP Hotfix - KB893066
    Windows XP Hotfix - KB893086
    Windows XP Service Pack 2
    WinZip
    WIRELESS
    Yahoo! extras
    Yahoo! Install Manager
    Yahoo! Messenger
    Yahoo! Photos Easy Upload Tool 1v4
    Yahoo! Toolbar
    Zango Toolbar
     
  4. joejax11

    joejax11 Thread Starter

    Joined:
    Oct 6, 2005
    Messages:
    14
    Wanted to add that browsers work fine while running in Safe Mode with Networking. FYI, the list I just posted was created while in that mode.
     
  5. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Remove these two in add/remove programs.
    midADdle
    Zango Toolbar
     
  6. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Run HJT again and put a check in the following:

    O2 - BHO: (no name) - SOFTWARE - (no file)
    O3 - Toolbar: (no name) - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - (no file)
    O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
    O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
    O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/40...ls/Coupons.cab

    Close all applications and browser windows before you click "fix checked".

    Now after you have done that restart in normal mode and post a new hijackthis log.
     
  7. joejax11

    joejax11 Thread Starter

    Joined:
    Oct 6, 2005
    Messages:
    14
    Here you go:
    Logfile of HijackThis v1.99.1
    Scan saved at 6:18:50 PM, on 2/15/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\HP\KBD\KBD.EXE
    C:\Program Files\D-Link\AirPlus XtremeG\AirPlusCFG.exe
    C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
    C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
    C:\Program Files\Network Associates\VirusScan\mcshield.exe
    C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Documents and Settings\All Users\Documents\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us10.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us10.hpwis.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O3 - Toolbar: Zango Toolbar - {EA0D26BD-9029-431A-86E0-83152D67828A} - C:\Program Files\Zango Programs\Zango Toolbar\ZangoTB.dll
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [D-Link AirPlus XtremeG] C:\Program Files\D-Link\AirPlus XtremeG\AirPlusCFG.exe
    O4 - HKLM\..\Run: [ANIWZCS2Service] C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} (Hewlett-Packard Online Support Services) - https://h20364.www2.hp.com/CSMWeb/Customer/cabs/HPISDataManager.CAB
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.costcophotocenter.com/CostcoActivia.cab
    O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
    O16 - DPF: {FF65677A-8977-48CA-916A-DFF81B037DF3} - http://download.overpro.com/WildApp.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: McAfee Framework Service (McAfeeFramework) - Unknown owner - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe" /ServiceStart (file missing)
    O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
    O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

    I wasn't sure if you wanted the program list again. Let me know if you want me to run that as well. Again, thanks for your help!
     
  8. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    I don't need the other list again.

    Run HJT again and put a check in the following:

    O3 - Toolbar: Zango Toolbar - {EA0D26BD-9029-431A-86E0-83152D67828A} - C:\Program Files\Zango Programs\Zango Toolbar\ZangoTB.dll

    Close all applications and browser windows before you click "fix checked".


    Delete this folder: C:\Program Files\Zango Programs



    Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
    Please follow these steps to remove older version Java components and update.

    Updating Java:
    • Download the latest version of Java Runtime Environment (JRE) 6.
    • Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
    • Click the "Download" button to the right.
    • Check the box that says: "Accept License Agreement".
    • The page will refresh.
    • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
    • Close any programs you may have running - especially your web browser.
    • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
    • Click the Remove or Change/Remove button.
    • Repeat as many times as necessary to remove each Java versions.
    • Reboot your computer once all Java components are removed.
    • Then from your desktop double-click on the download to install the newest version.


    Please download ATF Cleaner by Atribune.
    This program is for XP and Windows 2000 only

    • Double-click ATF-Cleaner.exe to run the program.
      Under Main choose: Select All
      Click the Empty Selected button.
    If you use Firefox browser
    • Click Firefox at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    If you use Opera browser
    • Click Opera at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Click Exit on the Main menu to close the program.
    For Technical Support, double-click the e-mail address located at the bottom of each menu.




    Download and install AVG Anti-Spyware 7.5 AVG ANTI-SPYWARE IS ONLY FOR SYSTEMS RUNNING WIN 2K and XP
    (This is Ewdio 4.0 renamed. If you already have Ewido installed, please update to this version which has a special "clean driver" for removing persistent malware)
    1. After download, double click on the file to launch the install process.
    2. Choose a language, click "OK" and then click "Next".
    3. Read the "License Agreement" and click "I Agree".
    4. Accept default installation path: C:\Program Files\Grisoft\AVG Anti-Spyware 7.5, click "Next", then click "Install".
    5. After setup completes, click "Finish" to start the program automatically or launch AVG Anti-Spyware by double-clicking its icon on your desktop or in the system tray.
    6. The main "Status" menu will appear. Select "Change state" to inactivate 'Resident Shield' and 'Automatic Updates'.
    7. Then right click on AVG Anti-Spyware in the system tray and uncheck "Start with Windows".
    8. Go to Start > Run and type: services.msc
    • Press "OK".
    • Click the "Extended tab" and scroll down the list to find AVG Anti-Spyware guard.
    • When you find the guard service, double-click on it.
    • In the Properties Window > General Tab that opens, click the "Stop" button.
    • From the drop-down menu next to "Startup Type", click on "Manual".
    • Now click "Apply", then "OK" and close the Services window.
    9. Select the "Update" button and click "Start update". Wait until you see the "Update succesfull message. If you are having problems with the updater, manually update with the AVG Anti-Spyware Full database installer from here. Exit AVG Anti-Spyware when done - DO NOT perform a scan yet.

    Reboot your computer in "SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup [but before the Windows icon appears] press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

    Scan with AVG Anti-Spyware as follows:
    1. Launch AVG Anti-Spyware, click on the "Scanner" button and choose the "Settings" tab.
    • Under "How to act?", click on "Recommended actions" and choose "Quarantine" to set default action for detected malware.
    • Under "How to Scan?" check all (default).
    • Under "Possibly unwanted software" check all (default).
    • Under "What to Scan?" make sure "Scan every file" is selected (default).
    • Under "Reports" select "Automatically generate report after every scan" and UNcheck "Only if threats were found".
    2. Click the "Scan" tab to return to scanning options.
    3. Click "Complete System Scan" to start.
    4. When the scan has finished you will be presented with a list of infected objects found. Click "Apply all actions" to place the files in Quarantine.

    IMPORTANT! Do not save the report before you have clicked the Apply all actions button. If you do, the log that is created will indicate "No action taken", making it more difficult to interpret the report. So be sure you save it only AFTER clicking the "Apply all actions" button?

    5. Click on "Save Report" to view all completed scans. Click on the most recent scan you just performed and select "Save report as" - the default file name will be in date/time format as follows: Report-Scan-20060620-142816.txt. Save to your desktop. A copy of each report will also be saved in C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Reports\
    6. Exit AVG Anti-Spyware when done, reboot normally and submit the AVG Anti-Spyware report in your next reply and a new Hijackthis log.

    Note: Close all open windows, programs, and DO NOT USE the computer while AVG Anti-Spyware is scanning. If Explorer or other programs are open during the scan that means certain files will also be in use. Some malware will insert itself and hide in areas that are "protected" by Windows when the files are being used. This can hamper AVG Anti-Spyware's ability to clean properly and may result in reinfection.

    Note: If AVG Anti-Spyware "crashes" or "hangs" during the scan, try scanning again by doing this:
    1. Scan one sector of the system at a time by using the "Custom Scan" feature. To do this select Scanner > Custom Scan and click on Add drive/directory/file. Browse to C:\Windows > System, add this folder to the list and click on "Start Scan". When the scan is complete, repeat the Custom Scan but this time, browse to and add the System32 folder. Then keep repeating this procedure until all your folders have been scanned. Make sure you include the Documents & Settings folder.

    2. If this still does not help, then turn the ADS scanner off while making a Custom Scan. To do this select Scanner > Scan Settings and untick "Scan in NTFS Alternate Data Streams". Then repeat the steps above for performing a Custom Scan.
     
  9. joejax11

    joejax11 Thread Starter

    Joined:
    Oct 6, 2005
    Messages:
    14
    I think I followed all the steps correctly. Here are the logs and again, thank you!

    I had to attach the scan log because I exceeded max characters here. Let me know if it's not attached.

    Logfile of HijackThis v1.99.1
    Scan saved at 7:49:19 AM, on 2/16/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\Explorer.EXE
    C:\HP\KBD\KBD.EXE
    C:\Program Files\D-Link\AirPlus XtremeG\AirPlusCFG.exe
    C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
    C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
    C:\Program Files\Network Associates\VirusScan\mcshield.exe
    C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Documents and Settings\All Users\Documents\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us10.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us10.hpwis.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [D-Link AirPlus XtremeG] C:\Program Files\D-Link\AirPlus XtremeG\AirPlusCFG.exe
    O4 - HKLM\..\Run: [ANIWZCS2Service] C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} (Hewlett-Packard Online Support Services) - https://h20364.www2.hp.com/CSMWeb/Customer/cabs/HPISDataManager.CAB
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.costcophotocenter.com/CostcoActivia.cab
    O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
    O16 - DPF: {FF65677A-8977-48CA-916A-DFF81B037DF3} - http://download.overpro.com/WildApp.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: McAfee Framework Service (McAfeeFramework) - Unknown owner - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe" /ServiceStart (file missing)
    O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
    O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
     

    Attached Files:

  10. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
  11. joejax11

    joejax11 Thread Starter

    Joined:
    Oct 6, 2005
    Messages:
    14
    Yes, same problem exists. After about 10 minutes in normal mode, browsers cannot get to any sites. Could it be the network card? I tried to test that by using a USB wireless device but someone said that the network card would still be doing the communication. Is that right? I don't know what to do next. The fact that it works in safe mode still has me thinking that it's a software issue. I'm somewhat worried about the LEXBCES service. I did have a Lexmark printer but replaced it with an HP. I've read stories about this LEXBCES service that have me thinking it could be the problem, but removing it may not be so easy.

    I appreciate your time and energy in helping me and hope you're not running out of ideas.

    Thanks,

    Joe
     
  12. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    LEXBCES servcie can be stopped by going into the services windows.

    Click Start - Run - and type in:

    services.msc

    Click OK.

    In the services window find LexBce Server

    Right click and choose "Properties". On the "General" tab under "Service Status" click the "Stop" button to stop the service. Beside "Startup Type" in the dropdown menu select "Disabled". Click Apply then OK.
    Exit the Services utility.


    Let me know if that helps.
     
  13. joejax11

    joejax11 Thread Starter

    Joined:
    Oct 6, 2005
    Messages:
    14
    I understand if I stop it, my print spooler won't work because it has a dependency on it. In fact, when I took my lexmark printer off my home pc and installed it on my work laptop, it screwed with my laptop's print spooler. I ended up having to do a system restore to recover. Speaking of, any idea why system restore keeps failing on my HP Pavillion? I thought that was going to be the solution, but I've had no luck with it. I'm hesitant to remove LEXBCES if I won't be able to recover from it.
     
  14. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    All you are going to do is stop the service which is different that the print spooler service. If your current printer does not work after removing the lexmark service check the print spooler service to make sure it's running. If all else fails you can always restart the lexmark service. You are not deleting the file just disabling the service.
     
  15. joejax11

    joejax11 Thread Starter

    Joined:
    Oct 6, 2005
    Messages:
    14
    Under the standard tab, I checked Print Spooler and it does have a dependency on LEXBCE Server. I've come across these suggestions for removing. Please comment and I'll proceed with your advice:

    To remove LEXBCES:

    to get rid of this badly thought out program dependancy, remove LEXBCES from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler\DependOnService so that only RPCSS remains. Stop & Disable LEXBCES service & restart your computer.

    Not dangerous, but uses resources. I removed it. If you don't have a Lexmark or Dell printer, you don't need it. Removal: disable Lexbces.exe and print spooler in msconfig. Restart. Open Rededit, search for "Lexbce." Will eventually find in registry, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler\DependOnService. Will be in CurrentControlSet, plus 001, 002, and 003 if you have it. Delete them, msconfig to check spooler, clear Prefetch, delete lexbce.exe (and .dll) from System32 file, restart, and it's gone. Good ridance, too.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/544379

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice