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Solved: BSOD - Almost Always Crash Address : ntoskrnl.exe+7cc40

Discussion in 'Windows 7' started by CJS23, Oct 4, 2011.

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  1. CJS23

    CJS23 Thread Starter

    Joined:
    Jan 28, 2009
    Messages:
    718
    Hi

    I recently built a new rig for my friend, using all brand new components, and used ESD precautions throughout.

    After a couple of days, he called to say getting Blue Screens of Death.

    He lives a little way away from me, so I remoted in and installed Nirsoft Blue Screen View.

    I have both attached and copied and pasted details from the crashes.

    If I need the Mini Dump files, I can get those.

    I ran Memtest for half hour and no errors were detected - any ideas?

    ------------
    ==================================================
    Dump File : 100111-13806-01.dmp
    Crash Time : 01/10/2011 20:00:26
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff800`032c7b65
    Parameter 3 : fffff880`03cc3fd0
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\100111-13806-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 275,088
    ==================================================

    ==================================================
    Dump File : 092911-14601-01.dmp
    Crash Time : 29/09/2011 11:22:13
    Bug Check String : NTFS_FILE_SYSTEM
    Bug Check Code : 0x00000024
    Parameter 1 : 00000000`000c08a5
    Parameter 2 : 00000000`00000000
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000000
    Caused By Driver : Ntfs.sys
    Caused By Address : Ntfs.sys+21d5
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\092911-14601-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,816
    ==================================================

    ==================================================
    Dump File : 092711-11169-01.dmp
    Crash Time : 27/09/2011 22:21:35
    Bug Check String : NTFS_FILE_SYSTEM
    Bug Check Code : 0x00000024
    Parameter 1 : 00000000`001904fb
    Parameter 2 : fffff880`096435a8
    Parameter 3 : fffff880`09642e00
    Parameter 4 : fffff800`03094f69
    Caused By Driver : Ntfs.sys
    Caused By Address : Ntfs.sys+5a88
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\092711-11169-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,816
    ==================================================

    ==================================================
    Dump File : 092611-14632-01.dmp
    Crash Time : 26/09/2011 22:47:51
    Bug Check String : BAD_POOL_HEADER
    Bug Check Code : 0x00000019
    Parameter 1 : 00000000`00000021
    Parameter 2 : fffff900`c33d8000
    Parameter 3 : 00000000`00001b40
    Parameter 4 : 00490000`00001b40
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+c4899
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\092611-14632-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,816
    ==================================================

    ==================================================
    Dump File : 092411-14991-01.dmp
    Crash Time : 24/09/2011 15:28:27
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff800`033d220a
    Parameter 3 : fffff880`0ad4d5c0
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\092411-14991-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,816
    ==================================================

    ==================================================
    Dump File : 092211-22183-01.dmp
    Crash Time : 22/09/2011 11:16:42
    Bug Check String : MEMORY_MANAGEMENT
    Bug Check Code : 0x0000001a
    Parameter 1 : 00000000`00041790
    Parameter 2 : fffffa80`03fc53d0
    Parameter 3 : 00000000`0000ffff
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\092211-22183-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,816
    ==================================================

    ==================================================
    Dump File : 091911-16614-01.dmp
    Crash Time : 19/09/2011 17:17:58
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff800`03206617
    Parameter 3 : fffff880`09880e80
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\091911-16614-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,704
    ==================================================

    ==================================================
    Dump File : 091911-17206-01.dmp
    Crash Time : 19/09/2011 17:13:36
    Bug Check String : MEMORY_MANAGEMENT
    Bug Check Code : 0x0000001a
    Parameter 1 : 00000000`00041284
    Parameter 2 : 00000000`10a98001
    Parameter 3 : 00000000`00003453
    Parameter 4 : fffff700`01080000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\091911-17206-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,704
    ==================================================

    ==================================================
    Dump File : 090211-22152-01.dmp
    Crash Time : 02/09/2011 23:56:01
    Bug Check String : MEMORY_MANAGEMENT
    Bug Check Code : 0x0000001a
    Parameter 1 : 00000000`00041790
    Parameter 2 : fffffa80`03fc38a0
    Parameter 3 : 00000000`0000ffff
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\090211-22152-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,704
    ==================================================

    ==================================================
    Dump File : 090211-21372-01.dmp
    Crash Time : 02/09/2011 10:56:24
    Bug Check String : NTFS_FILE_SYSTEM
    Bug Check Code : 0x00000024
    Parameter 1 : 00000000`001904fb
    Parameter 2 : fffff880`08406338
    Parameter 3 : fffff880`08405b90
    Parameter 4 : fffff880`012e6c73
    Caused By Driver : Ntfs.sys
    Caused By Address : Ntfs.sys+b1c73
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\090211-21372-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,648
    ==================================================
     

    Attached Files:

  2. jiml8

    jiml8 Guest

    Joined:
    Jul 2, 2005
    Messages:
    2,634
    Memtest for half an hour isn't very long.

    Turn up the memory voltage a little bit. Also turn up the processor voltage a little bit. This looks like memory errors, though something like this could also be induced by a crappy power supply.
     
  3. CJS23

    CJS23 Thread Starter

    Joined:
    Jan 28, 2009
    Messages:
    718
    Hi, thanks for the swift reply.

    The motherboard is a Gigabyte GA-A75M-D2H the RAM is 8GB (2 * 4GB) Corsair 1866MHz. I updated the BIOS using the @BIOS utility and reset to defaults.

    I'm no expert at overclocking, will putting all the RAM settings to Auto (assuming they are not on that already) suffice? I have never altered Voltages before, you see.

    What are your initial thoughts looking at the details above?
     
  4. CJS23

    CJS23 Thread Starter

    Joined:
    Jan 28, 2009
    Messages:
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  5. jiml8

    jiml8 Guest

    Joined:
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    Messages:
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    That power supply has all the hallmarks of a crappy power supply. I can't find any reviews of it that are worth the time to read though I do find lots of people asking for information about the brand. The "features and specifications" listed in the link you provided is seriously deficient, and there is no evidence provided that the PS is accepted by any of the various ratings and standards organizations around the world.

    This PS could very easily be the source of your grief. You should select any appropriate power supply that is recommended here, this being the only site on the internet that I am aware of where power supplies are properly tested and reviewed. Alternatively, you should stick with well known brand names with good reputations such as Corsair or OCZ.

    Beyond that, turn up the memory voltages, like I said. If the PS is the problem, this *might* abate the problem, for awhile anyway.
     
  6. CJS23

    CJS23 Thread Starter

    Joined:
    Jan 28, 2009
    Messages:
    718
    Hi. I will be contacting CCL first thing in the morning, as it is claimed on the Hardware Secrets Forums that Powercool has no 80 Plus certifications.

    I will let you know what they say. My gut tells me that is is a driver power management issue. I just wish I know more about decoding dump files :(
     
  7. jiml8

    jiml8 Guest

    Joined:
    Jul 2, 2005
    Messages:
    2,634
    A power management driver shouldn't give a BSOD. The occurrence of that problem at multiple addresses suggests memory fault. If the power supply ripple is out of specification (it probably is) then this could induce the memory to become corrupted. If the power supply voltage is out of specification (it certainly might be) then this also could induce faults.
     
  8. CJS23

    CJS23 Thread Starter

    Joined:
    Jan 28, 2009
    Messages:
    718
    I have attached the Minidump files

    Do they add to your belief it may be the PSU?
     

    Attached Files:

  9. CJS23

    CJS23 Thread Starter

    Joined:
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    Messages:
    718
    Thanks for this. Based on what has been said. I intend to do the following in this order

    1. chkdsk c: /r to eliminate bad sectors / failing HDD
    2. Memtest+ 86 and leave it running
    3. Swapping out PSU

    A quick question on Memtest - despite the fact it says +86, I assume it works fine on testing a 64 bit CPU? I have downloaded the very latest version as an ISO btw. Furthermore, how important is it to test the RAM modules separately?

    Thanks again for your trouble - the computer learning curve seems to get ever steeper for me :)
     
  10. CJS23

    CJS23 Thread Starter

    Joined:
    Jan 28, 2009
    Messages:
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    AHA!! 'Tis the memory. As regards the PSU, I spoke to CCL who assure me that they are spot on and in fact are used in many of their system builds.

    I have bought many pre-built systems from CCL without any problems whatsoever so that set my mind at rest a little.

    As regards Memtest, my friend photographed the screen which I attached.

    He did the test with BOTH modules in, as the failing addresses are at 577.7MB and 5441.7MB and he has 2 * 4GB RAM - am I to assume that BOTH chips have a fault?
     

    Attached Files:

  11. jiml8

    jiml8 Guest

    Joined:
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    Errors are all showing on one byte.

    Turn up the memory voltage. Look at the timings, compare to the chip defaults, and make sure they match. Try turning up the latencies (increase them by one clock cycle). make sure the clock rate is right.

    You need to do these things before concluding the RAM is bad. It certainly could be bad, but you also might have some settings wrong.
     
  12. CJS23

    CJS23 Thread Starter

    Joined:
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    Messages:
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    Hi with all due respect, the BIOS settings are at default. I have never known a computer to blue screen when all settings relating to RAM are at Auto.

    Surely, as the computer is virtually brand new, it makes sense, despite being inconvenient, to RMA the RAM to be tested by the supplier?
     
  13. jiml8

    jiml8 Guest

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    If all the settings are at default, and the RAM is listed as being supported by the motherboard, then the RAM is bad.
     
  14. CJS23

    CJS23 Thread Starter

    Joined:
    Jan 28, 2009
    Messages:
    718
    Hi

    My apologies for doubting your advice. I have spoken to CCL and they say the first thing to eliminate is the Timings and Voltage.

    I will be doing this on Monday and will Post my results.

    You may note that on the Memtest Screen the timings are 9-9-9-24 but they should be as below


    Features

    * 8GB (2x4GB) DDR3 for AMD, Intel Dual processors and upcoming 2nd Generation Intel Core platforms;
    * 1866MHz;
    * 9-10-9-27 latency;
    * Vengeance Blue heat spreader for styling and performance;
    * 10 Year Warranty;

    Specification

    * Density: 8GB (2x4GB Module);
    * Speed: 1866MHz;
    * Timing: 9-10-9-27;
    * Type: DDR3;
    * Format: DIMM;
    * Pin Out: 240;
    * Pin Voltage: 1.5V;
    * Warranty: 10 Years;

    My bad :(
     
  15. CJS23

    CJS23 Thread Starter

    Joined:
    Jan 28, 2009
    Messages:
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    I have set the timings as provided by Corsair. Corsair list them as 9-10-9-27-2T

    I have left Memtest running overnight, but with BOTH 4GB sticks in, as he is not really local to me.

    Could you please check the attached screenshot as I would like to confirm that I have made the necessary BIOS adjustments to reflect the Corsair settings?

    Also, what difference will testing 8GB of RAM instead of 4GB with Memtest 86 make?

    To my mind, as errors were detected previously above and below ~4000MB, is it not testing all the RAM?

    Pardon my ignorance, I feel like I'm on a very sharp learning curve here
     

    Attached Files:

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