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Solved: BSOD before log in screen

Discussion in 'Windows XP' started by dbailey18, Apr 1, 2010.

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  1. dbailey18

    dbailey18 Thread Starter

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    Need some help here please, while working on a system later yesterday behind me is my wife's system and noticed on her screen she was in need of a update from Microsoft Update service so I opened up the update service and as I usually do check custom before updating making sure it is something that is needed and notice that the update had to do with IE 7 which she wants to use, so I went ahead with the update and after a shut down and reboot which it required things were going well as usual with the windows starting up screen then as the screen goes black and proceeds to the login screen which it never made it I get the BSOD screen with the STOP: error code [ 0x0000008E (0XC0000005,0X00000C56,0XF6031A08,0X00000000) ] and the usual warning about drivers and so forth. She is running XP Pro with all the needed updates as I do my best to stay on top of this. I went into safe mode and checked Device Manager and all seemed well except a driver listed under NON-PLUG AND PLAY DRIVERS listed with an exclamation point (ehdrv) ? No drivers are loaded for this and it is set to (under current status start.) I don't remember the KB # update but that is my fault. I will continue to research this and hope someone here can help me with this issue. Have tried several system restore points with no success and have tried a
    Last known config. with no success.

    Hope we can come up with something on this.
     
  2. Megabite

    Megabite

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    If you can from safemode get any Minidumps

    If you have any Minidumps then post them...you will have to click on Go Advanced and then Manage attachments in your post on this site to post them

    You will find them at C:\WINDOWS\Minidump

    Compress them either Zip or Rar and post them
     
  3. dbailey18

    dbailey18 Thread Starter

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    Back as soon as I can.
     
  4. dbailey18

    dbailey18 Thread Starter

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    OK, No Mini dumps in the folder but I did come across the IE 7 update file which is ( KB 980182 ) if any help on that.
     
  5. dbailey18

    dbailey18 Thread Starter

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  6. dbailey18

    dbailey18 Thread Starter

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    Since I don't have and can not locate any dumps any where and the system does boot into safe mode from there I do have access to almost everthing and the system seems to run fine while in safe mode which to me tells me that it isn't a video card problem since it's running on an installed AGP card and the system seems to run fine at this point so to me that tells me also that it is not a ram problem . I have to asume it is a driver problem and not even a disk problem .
    Would someone correct me here if I'm wrong. Should I do a check disk while in safe mode and maybe switch back to onboard video just to clear out those maybe issue's?
     
  7. Megabite

    Megabite

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    So the PC does not start in Normal mode......but starts OK in Safemode.....have you tried System Restore to before you did the updates?
     
  8. dbailey18

    dbailey18 Thread Starter

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    At least 4. Yes Safemode is fine .
     
  9. dbailey18

    dbailey18 Thread Starter

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    Hello Megabite !
     
  10. Megabite

    Megabite

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    Does the PC have a stand alone Video card or does it have integrated graphics card....or both?
     
  11. dbailey18

    dbailey18 Thread Starter

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    Both. Running on the card now.
     
  12. Megabite

    Megabite

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    Try taking the video card out and hook the monitor to the integrated port on the Motherboard and restart the PC
     
  13. dbailey18

    dbailey18 Thread Starter

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    The (ehdrv) driver I mentioned has something to do with my virus software ESET.
     
  14. dbailey18

    dbailey18 Thread Starter

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    Back later. How about a check disk to check out maybe that issue ? I noticed in event log that there has been some disk error's but not lately.
     
  15. Megabite

    Megabite

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    If you try the video card thing first...to eliminate the Video card having any problems

    When you did System Restore did it successfully restore to an earlier date?

    Do you have the Operating XP disc?
     
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