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Solved: BSOD: nv1ddmkm.sys and dxgkrnl.sys

Discussion in 'Windows Vista' started by aterhall, May 26, 2013.

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  1. aterhall

    aterhall Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
    Processor: Intel(R) Core(TM)2 CPU 4300 @ 1.80GHz, x64 Family 6 Model 15 Stepping 2
    Processor Count: 2
    RAM: 1021 Mb
    Graphics Card: NVIDIA GeForce 7300 GS, 5 Mb
    Hard Drives: C: Total - 228136 MB, Free - 110666 MB; D: Total - 10239 MB, Free - 6190 MB;
    Motherboard: Dell Inc., 0WG864
    Antivirus: Microsoft Security Essentials, Updated and Enabled

    Hi, I am at the end of the rope here, Last week my daughter was on YouTube and then out of nowhere BSOD. I have spent the whole weekend trying to figure it out, reading and reading on this. The Blue Screen error was STOP:0x0000016 and nv1ddmkm.sys.
    I can only run in Safe Mode with Networking. and I've done a clean boot, uninstalled the NVIDIA driver and updated, (so I thought, I'll get back to this) and still get BSOD. The reason I say I thought, is because I think I have two versions still on my PC. When I go into C: both are there...?

    Also when I ran WhoCrashed, it told me the problem was this: dxgkrnl.sys..?
    I'm beyond lost and frustrated. Any help would be greatly appreciated.. Thanks

    Here is WhoCrash info:

    System Information (local)
    computer name: ANDY-PC
    windows version: Windows Vista Service Pack 2, 6.0, build: 6002
    windows dir: C:\Windows
    CPU: GenuineIntel Intel(R) Core(TM)2 CPU 4300 @ 1.80GHz Intel586, level: 6
    2 logical processors, active mask: 3
    RAM: 1070813184 total
    VM: 2147352576, free: 2016821248

    Crash Dump Analysis
    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Sat 5/25/2013 1:16:50 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\Mini052413-05.dmp
    This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x7C07C)
    Bugcheck code: 0x116 (0xFFFFFFFF80DDE510, 0xFFFFFFFF8AF0BBE0, 0x0, 0x2)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\dxgkrnl.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: DirectX Graphics Kernel
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
    Google query: Microsoft Corporation VIDEO_TDR_ERROR

    On Sat 5/25/2013 1:16:50 AM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x7C07C)
    Bugcheck code: 0x116 (0xFFFFFFFF80DDE510, 0xFFFFFFFF8AF0BBE0, 0x0, 0x2)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\dxgkrnl.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: DirectX Graphics Kernel
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
    Google query: Microsoft Corporation VIDEO_TDR_ERROR



    On Sat 5/25/2013 12:51:43 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\Mini052413-04.dmp
    This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x7C07C)
    Bugcheck code: 0x116 (0xFFFFFFFF80DC8008, 0xFFFFFFFF8AF10BE0, 0x0, 0x2)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\dxgkrnl.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: DirectX Graphics Kernel
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
    Google query: Microsoft Corporation VIDEO_TDR_ERROR



    On Fri 5/24/2013 5:44:24 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\Mini052413-03.dmp
    This was probably caused by the following module: ntkrnlpa.exe (nt+0xCDAF7)
    Bugcheck code: 0x116 (0xFFFFFFFF96DD6510, 0xFFFFFFFF8AF0CBE0, 0x0, 0x2)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\ntkrnlpa.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Fri 5/24/2013 5:44:21 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\Mini052413-02.dmp
    This was probably caused by the following module: Unknown ()
    Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
    Error: CUSTOM_ERROR
    A third party driver was identified as the probable root cause of this system error.
    Google query: CUSTOM_ERROR



    On Fri 5/24/2013 1:35:48 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\Mini052413-01.dmp
    This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x7C07C)
    Bugcheck code: 0x116 (0xFFFFFFFF80D93510, 0xFFFFFFFF8AD0BBE0, 0x0, 0x2)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\dxgkrnl.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: DirectX Graphics Kernel
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
    Google query: Microsoft Corporation VIDEO_TDR_ERROR



    On Thu 5/23/2013 1:53:18 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\Mini052313-03.dmp
    This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x7C07C)
    Bugcheck code: 0x116 (0xFFFFFFFF80FB4510, 0xFFFFFFFF8AD14BE0, 0x0, 0x2)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\dxgkrnl.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: DirectX Graphics Kernel
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
    Google query: Microsoft Corporation VIDEO_TDR_ERROR



    On Thu 5/23/2013 1:53:12 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\Mini052313-02.dmp
    This was probably caused by the following module: Unknown ()
    Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
    Error: CUSTOM_ERROR
    A third party driver was identified as the probable root cause of this system error.
    Google query: CUSTOM_ERROR



    On Thu 5/23/2013 1:51:34 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\Mini052313-01.dmp
    This was probably caused by the following module: Unknown ()
    Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
    Error: CUSTOM_ERROR
    A third party driver was identified as the probable root cause of this system error.
    Google query: CUSTOM_ERROR




    --------------------------------------------------------------------------------
    Conclusion
    --------------------------------------------------------------------------------

    9 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    dxgkrnl.sys (DirectX Graphics Kernel, Microsoft Corporation)

    If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
     
  2. captainron276

    captainron276

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  3. aterhall

    aterhall Thread Starter

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    I haven't, is it different to do it in the System Recovery options .?
     
  4. captainron276

    captainron276

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    Yes, it is a different Recovery program. I would do the one I suggested first as this could get you right back to operational again.
     
  5. aterhall

    aterhall Thread Starter

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    I just tried a restore.. Didn't work just went back to BSOD and restarting. Back to Safe mode I go.. Now what.?
     
  6. captainron276

    captainron276

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    Did not Restore?
     
  7. aterhall

    aterhall Thread Starter

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    I guess it did restore, but I still got BSOD and I went into safe mode. Then the box came up saying system restore happened.. I can't get into reg Windows tho.
    Windows is still saying my NVIDIA driver is the blame. I have the newest update downloaded, not sure if it's running because in my C: drive, it still shows both versions. I can't lie to ya, my head is spinning so fast, I don't know what the hell is going on. I have been researching like a ***** for the past 5 day's.
    Kinda have a feeling that it is something right in front of me, and I'm missing it. This is getting real old, using this dinosaur Safe mode is making my eyes fry. Someone please help before I do something stupid like punch my monitor or break my computer desk...
     
  8. captainron276

    captainron276

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    How far back did you go for your System Restore? Did you have several Restore points to pick from? I am not sure; but I think maybe your mentioning your daughters use might have led me on a different path. I see you uninstalled the NVidia driver; but looks like you installed latest version. Try uninstalling it again then reboot and let Windows install generic video driver and see if this helps?
     
  9. captainron276

    captainron276

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    Is this the NVidieo driver page you used to get your latest driver? It has an Auto detect to check your exact card.

    http://www.geforce.com/drivers
     
  10. aterhall

    aterhall Thread Starter

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    I went back as far as I could which was only to the 10th on May.
    Should I uninstall from device manager? last time I uninstalled, windows installed the driver again automatically, I'm not sure if it was the generic or not?
    Thanks
     
  11. aterhall

    aterhall Thread Starter

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    No, that doesn't look like the page I used... uh oh.
     
  12. captainron276

    captainron276

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    Give it a try :) Go ahead and install the NVidia driver it suggests and see it all comes around for you :)
     
  13. captainron276

    captainron276

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    You should probably go into your System Restore and Undo the restore before you try the above.
     
  14. aterhall

    aterhall Thread Starter

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    should I unistall first?
     
  15. aterhall

    aterhall Thread Starter

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    undo restore.. not sure how?
     
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