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Solved: BSOD on startup caused by atikmpag.sys

Discussion in 'Windows 7' started by Emperoroverlord, Dec 24, 2012.

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  1. Emperoroverlord

    Emperoroverlord Thread Starter

    Joined:
    Dec 24, 2012
    Messages:
    4
    Hi yesterday I started expericing BSOD on startup with the following error message:

    BCCode: 50
    BCP1: FFFFF8A5D98D65B8
    BCP2: 0000000000000000
    BCP3: FFFFF8800844791A
    BCP4: 0000000000000005
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    I am using a Dell Inspiron 14 N4120 with the following configuration:

    Intel core i5-2450M @ 2.50GHz
    AMD Radeon HD 7650M and Intel HD Graphics Family (2GB shared)
    4GB DDR3 RAM @ 1366GHz

    I can boot system from safe mode; and i have ran memory diagnostic test and hard drive test can no problem has been found. Btw windows boots normally when I removes atikmpag.sys

    I have attached a error dump file.

    Thanks in advice.
     

    Attached Files:

  2. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,618
    The problem files are atikmpag.sys (AMD multi-vendor Miniport Driver) Belonging to your AMD Radeon HD 7650M. and dwm.exe (Desktop Window Manager) Update the video card software may resolve this issue.

    PHP:
    Microsoft (RWindows Debugger Version 6.12.0002.633 X86
    Copyright 
    (cMicrosoft CorporationAll rights reserved.


    Loading Dump File [C:\Users\LG-PC7\Desktop\122412-17160-01\122412-17160-01.dmp]
    Mini Kernel Dump FileOnly registers and stack trace are available

    Symbol search path is
    SRV*your local folder for symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is
    Windows 7 Kernel Version 7601 (Service Pack 1MP (4 procsFree x64
    Product
    WinNtsuiteTerminalServer SingleUserTS Personal
    Built by
    7601.17944.amd64fre.win7sp1_gdr.120830-0333
    Machine Name
    :
    Kernel base 0xfffff800`04800000 PsLoadedModuleList = 0xfffff800`04a44670
    Debug session time
    Mon Dec 24 12:45:21.789 2012 (UTC 8:00)
    System Uptime0 days 0:00:46.194
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ....................................
    Loading User Symbols
    Loading unloaded module 
    list
    ....
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !
    analyze -v to get detailed debugging information.

    BugCheck 50, {fffff8a5d98d65b80fffff8800844791a5}

    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sysWin32 error 0n2
    *** WARNINGUnable to verify timestamp for atikmpag.sys
    *** ERRORModule load completed but symbols could not be loaded for atikmpag.sys

    Could not read faulting driver name
    Probably caused by 
    atikmpag.sys atikmpag+2591a )

    FollowupMachineOwner
    ---------

    2kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory
    .
    Arguments:
    Arg1fffff8a5d98d65b8memory referenced.
    Arg20000000000000000value 0 read operationwrite operation.
    Arg3fffff8800844791a, If non-zerothe instruction address which referenced the bad memory
        address
    .
    Arg40000000000000005, (reserved)

    Debugging Details:
    ------------------


    Could not read faulting driver name

    OVERLAPPED_MODULE
    Address regions for '360Camera64' and 'RtsUStor.sys' overlap

    READ_ADDRESS
    GetPointerFromAddressunable to read from fffff80004aae100
     fffff8a5d98d65b8 

    FAULTING_IP

    atikmpag+2591a
    fffff880
    `0844791a 663918          cmp     word ptr [rax],bx

    MM_INTERNAL_CODE:  5

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    BUGCHECK_STR:  0x50

    PROCESS_NAME:  dwm.exe

    CURRENT_IRQL:  0

    TRAP_FRAME:  fffff88003343230 -- (.trap 0xfffff88003343230)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffff8a5d98d65b8 rbx=0000000000000000 rcx=fffff8a0002c04b0
    rdx=fffff88003343478 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8800844791a rsp=fffff880033433c0 rbp=fffff88003343478
     r8=fffff88003343530  r9=0000000000000000 r10=fffff8a004487ff0
    r11=00000000ffffffff r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    atikmpag+0x2591a:
    fffff880
    `0844791a 663918          cmp     word ptr [rax],bx ds:0006:fffff8a5`d98d65b8=????
    Resetting default scope

    LAST_CONTROL_TRANSFER:  from fffff800048258af to fffff8000487efc0

    STACK_TEXT:  
    fffff880
    `033430c8 fffff800`048258af : 00000000`00000050 fffff8a5`d98d65b8 00000000`00000000 fffff880`03343230 : nt!KeBugCheckEx
    fffff880
    `033430d0 fffff800`0487d0ee : 00000000`00000000 fffff8a5`d98d65b8 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x437c1
    fffff880`03343230 fffff880`0844791a : 00000000`00000000 fffff8a0`044873ca fffff8a0`041f2b36 fffff880`03343478 : nt!KiPageFault+0x16e
    fffff880`033433c0 00000000`00000000 : fffff8a0`044873ca fffff8a0`041f2b36 fffff880`03343478 00000000`000c0a00 : atikmpag+0x2591a


    STACK_COMMAND:  kb

    FOLLOWUP_IP: 
    atikmpag+2591a
    fffff880`0844791a 663918          cmp     word ptr [rax],bx

    SYMBOL_STACK_INDEX:  3

    SYMBOL_NAME:  atikmpag+2591a

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: atikmpag

    IMAGE_NAME:  atikmpag.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  4e9bc523

    FAILURE_BUCKET_ID:  X64_0x50_atikmpag+2591a

    BUCKET_ID:  X64_0x50_atikmpag+2591a

    Followup: MachineOwner
    ---------
     
  3. Emperoroverlord

    Emperoroverlord Thread Starter

    Joined:
    Dec 24, 2012
    Messages:
    4
    ok i will try to update my graphic card
     
  4. Emperoroverlord

    Emperoroverlord Thread Starter

    Joined:
    Dec 24, 2012
    Messages:
    4
    nope didn't work.
    I unistalled and reinstalled video card driver but still get BSOD on startup.
     
  5. Emperoroverlord

    Emperoroverlord Thread Starter

    Joined:
    Dec 24, 2012
    Messages:
    4
    Unstalled ATI driver, sweeped driver , reinstalled and also updated Intel HD graphics driver then everything works fine.
    Most appreciated for answering, I will mark it solved.
     
  6. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,618
    That's awesome! Glad you got it worked out.
     
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