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Solved: BSOD question

Discussion in 'Hardware' started by Larrylowtech, Apr 5, 2015.

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  1. Larrylowtech

    Larrylowtech Thread Starter

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    It's been a while since I've had a BSOD but my wife's computer got one today.

    Appreciate any suggestions on where to start to look for the problem.

    Thank you

    Here is what the message was.

     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    In order to try and assist I need C:\Windows\Minidump\040515-31044-01.dmp
    that dump file please
    Open windows
    scroll to the minidump folder
    open that
    right click that dump file and on send to - choose compressed file on desktop
    then on reply to this post please click go advanced and then manage attachments
    browse to the file and click upload
     
  3. Larrylowtech

    Larrylowtech Thread Starter

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    Thanks for the very fast response.

    I think this is what you need
     

    Attached Files:

  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    I am signing off now as it is 0107 in UK
    I will be back about 1900


    The cause of the crash is AVG
    Here is a small part of the dump analysis


    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Machine Name:
    Kernel base = 0xfffff800`02c04000 PsLoadedModuleList = 0xfffff800`02e47890
    Debug session time: Sun Apr 5 17:42:03.511 2015 (UTC - 4:00)
    System Uptime: 0 days 7:43:09.696
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    PFN_LIST_CORRUPT (4e)
    Typically caused by drivers passing bad memory descriptor lists (ie: calling
    MmUnlockPages twice with the same list, etc). If a kernel debugger is
    available get the stack trace.
    Arguments:
    Arg1: 0000000000000007, A driver has unlocked a page more times than it locked it
    Arg2: 0000000000104f46, page frame number
    Arg3: 0000000000000001, current share count
    Arg4: 0000000000000000, 0

    Debugging Details:
    ------------------

    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

    BUGCHECK_STR: 0x4E_7

    DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: 2

    LAST_CONTROL_TRANSFER: from fffff80002c41a83 to fffff80002c79bc0

    STACK_TEXT:
    fffff880`058c3328 fffff800`02c41a83 : 00000000`0000004e 00000000`00000007 00000000`00104f46 00000000`00000001 : nt!KeBugCheckEx
    fffff880`058c3330 fffff800`02cec456 : fffff880`058c3800 fffff880`058c3670 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x165e6
    fffff880`058c3370 fffff800`02c7d3f8 : 00000001`0001008b 00000000`00000000 00000000`00000002 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x368d5
    fffff880`058c3400 fffff880`02f45e12 : fffffa80`0d275e10 00000000`00003f02 00000000`000005ac 00000000`00000000 : nt!IopfCompleteRequest+0x168
    fffff880`058c34f0 fffffa80`0d275e10 : 00000000`00003f02 00000000`000005ac 00000000`00000000 00000000`00000000 : avgtdia+0x3e12
    fffff880`058c34f8 00000000`00003f02 : 00000000`000005ac 00000000`00000000 00000000`00000000 fffff880`000005ac : 0xfffffa80`0d275e10
    fffff880`058c3500 00000000`000005ac : 00000000`00000000 00000000`00000000 fffff880`000005ac fffffa80`0c347eb8 : 0x3f02
    fffff880`058c3508 00000000`00000000 : 00000000`00000000 fffff880`000005ac fffffa80`0c347eb8 fffffa80`0c347eb8 : 0x5ac


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    avgtdia+3e12
    fffff880`02f45e12 ?? ???

    SYMBOL_STACK_INDEX: 4

    SYMBOL_NAME: avgtdia+3e12

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: avgtdia

    IMAGE_NAME: avgtdia.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 54edfa50

    FAILURE_BUCKET_ID: X64_0x4E_7_avgtdia+3e12

    BUCKET_ID: X64_0x4E_7_avgtdia+3e12



    It is likely that AVG is to blame. However it can be caused by other system changes, then not being compatible with AVG
    Your choice is either to update AVG or uninstall it using programs and features and the AVG uninstall tool
    https://support.avg.com/supportArticleView?urlname=How-to-uninstall-AVG&l=en_US


    although it says the tool is only necessary if the uninstall fails from programs and features RUN the tool any way as that ensures that all is removed.


    Test the system and use Microsoft Security Essentials in the meantime
    http://windows.microsoft.com/en-us/windows/security-essentials-download


    Your computer will be smoother and quicker without AVG - which is in some cases - especially with AVG Tune Up included in the AV - not good for the health of the computer.


    Obviously if the AVG is paid for you have a choice to make but for testing purposes your first move is to
    update or uninstall and re-install


    OR grab the bull by the horns and get rid of it.


    GOODNIGHT
     
  5. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    I have gone
    but on that
    Hewlett-Packard
    HP Compaq dc7800p Small Form Factor


    if SAS - Super Anti Spyware is the paid for edition - providing real time protection DO NOT RUN that with AVG - in real time protection as that could be the cause of AVG - causing the crash
     
  6. Larrylowtech

    Larrylowtech Thread Starter

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    Thank you for the great, detailed info.

    Both AVG and Superantispyware are the free editions.
    I will remove AVG and activate Windows Security Essentials
     
  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Cheers post how it is after that please
     
  8. Larrylowtech

    Larrylowtech Thread Starter

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    I have had her computer on all day and it hasn't crapped out.
    However, my wife hasn't tried it yet.
    She seems better able to break it as soon as she touches it
     
  9. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Better not tell her that - me thinks unless you have a very understanding wife
     
  10. Larrylowtech

    Larrylowtech Thread Starter

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    She knows
     
  11. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    OK
    Leave it a couple of days and then if all is still OK please mark your topic solved by clicking the mark solved button on your post


    MSE is OK and less obtrusive and uses less resources than AVG and it does not have the unwanted additions that AVG has


    The icon on the notifications area is normally green if all is OK
    Amber means it needs attention and that is usually an update or a scan
    RED means something is wrong eg. definitions badly out of date or malware detected and blocked


    However I recommend the free Malwarebytes to use as a scan on demand, say once a week, and to run if and when MSE finds anything
    https://www.malwarebytes.org/mwb-download/


    even although you have the free SAS


    QUICK scans on both are usually all that is necessary, a full scan is only needed if a quick scan finds something
    SORRY forgot that Malwarebytes now calls it threat scan


    When you download the malwarebytes ensure you select the free one and even then make sure you opt OUT of the free trial of the professional paid for edition.
     
  12. Larrylowtech

    Larrylowtech Thread Starter

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    I previously have used MSE and swear by Malwarebytes as well as SAS,
    Have used them for years.

    If this fixes the problem, that would be the easiest one in a long time.

    Appreciate you help
     
  13. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Cheers
    as I said wait to hear from you
     
  14. Larrylowtech

    Larrylowtech Thread Starter

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    You must know my wife better than me.

    She did get mad when I asked her to try and break her computer.
    However, it did seem to function properly for her.

    Thank you for the help and easy solution.
     
  15. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Cheers pleased it is fixed
     
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