Solved: BSOD question

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Larrylowtech

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It's been a while since I've had a BSOD but my wife's computer got one today.

Appreciate any suggestions on where to start to look for the problem.

Thank you

Here is what the message was.

[/Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033



Files that help describe the problem:
C:\Windows\Minidump\040515-31044-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-538843-0.sysdata.xml

BCCode: 4e
BCP1: 0000000000000007
BCP2: 0000000000104F46
BCP3: 0000000000000001
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1QUOTE]

It is an HP Compaq dx7800p Small Form Factor running Windows 7 Pro
 

Macboatmaster

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In order to try and assist I need C:\Windows\Minidump\040515-31044-01.dmp
that dump file please
Open windows
scroll to the minidump folder
open that
right click that dump file and on send to - choose compressed file on desktop
then on reply to this post please click go advanced and then manage attachments
browse to the file and click upload
 

Macboatmaster

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I am signing off now as it is 0107 in UK
I will be back about 1900


The cause of the crash is AVG
Here is a small part of the dump analysis


Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`02c04000 PsLoadedModuleList = 0xfffff800`02e47890
Debug session time: Sun Apr 5 17:42:03.511 2015 (UTC - 4:00)
System Uptime: 0 days 7:43:09.696
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

PFN_LIST_CORRUPT (4e)
Typically caused by drivers passing bad memory descriptor lists (ie: calling
MmUnlockPages twice with the same list, etc). If a kernel debugger is
available get the stack trace.
Arguments:
Arg1: 0000000000000007, A driver has unlocked a page more times than it locked it
Arg2: 0000000000104f46, page frame number
Arg3: 0000000000000001, current share count
Arg4: 0000000000000000, 0

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x4E_7

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from fffff80002c41a83 to fffff80002c79bc0

STACK_TEXT:
fffff880`058c3328 fffff800`02c41a83 : 00000000`0000004e 00000000`00000007 00000000`00104f46 00000000`00000001 : nt!KeBugCheckEx
fffff880`058c3330 fffff800`02cec456 : fffff880`058c3800 fffff880`058c3670 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x165e6
fffff880`058c3370 fffff800`02c7d3f8 : 00000001`0001008b 00000000`00000000 00000000`00000002 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x368d5
fffff880`058c3400 fffff880`02f45e12 : fffffa80`0d275e10 00000000`00003f02 00000000`000005ac 00000000`00000000 : nt!IopfCompleteRequest+0x168
fffff880`058c34f0 fffffa80`0d275e10 : 00000000`00003f02 00000000`000005ac 00000000`00000000 00000000`00000000 : avgtdia+0x3e12
fffff880`058c34f8 00000000`00003f02 : 00000000`000005ac 00000000`00000000 00000000`00000000 fffff880`000005ac : 0xfffffa80`0d275e10
fffff880`058c3500 00000000`000005ac : 00000000`00000000 00000000`00000000 fffff880`000005ac fffffa80`0c347eb8 : 0x3f02
fffff880`058c3508 00000000`00000000 : 00000000`00000000 fffff880`000005ac fffffa80`0c347eb8 fffffa80`0c347eb8 : 0x5ac


STACK_COMMAND: kb

FOLLOWUP_IP:
avgtdia+3e12
fffff880`02f45e12 ?? ???

SYMBOL_STACK_INDEX: 4

SYMBOL_NAME: avgtdia+3e12

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: avgtdia

IMAGE_NAME: avgtdia.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 54edfa50

FAILURE_BUCKET_ID: X64_0x4E_7_avgtdia+3e12

BUCKET_ID: X64_0x4E_7_avgtdia+3e12



It is likely that AVG is to blame. However it can be caused by other system changes, then not being compatible with AVG
Your choice is either to update AVG or uninstall it using programs and features and the AVG uninstall tool
https://support.avg.com/supportArticleView?urlname=How-to-uninstall-AVG&l=en_US


although it says the tool is only necessary if the uninstall fails from programs and features RUN the tool any way as that ensures that all is removed.


Test the system and use Microsoft Security Essentials in the meantime
http://windows.microsoft.com/en-us/windows/security-essentials-download


Your computer will be smoother and quicker without AVG - which is in some cases - especially with AVG Tune Up included in the AV - not good for the health of the computer.


Obviously if the AVG is paid for you have a choice to make but for testing purposes your first move is to
update or uninstall and re-install


OR grab the bull by the horns and get rid of it.


GOODNIGHT
 

Macboatmaster

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I have gone
but on that
Hewlett-Packard
HP Compaq dc7800p Small Form Factor


if SAS - Super Anti Spyware is the paid for edition - providing real time protection DO NOT RUN that with AVG - in real time protection as that could be the cause of AVG - causing the crash
 

Larrylowtech

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Thank you for the great, detailed info.

Both AVG and Superantispyware are the free editions.
I will remove AVG and activate Windows Security Essentials
 

Larrylowtech

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I have had her computer on all day and it hasn't crapped out.
However, my wife hasn't tried it yet.
She seems better able to break it as soon as she touches it
 

Macboatmaster

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Better not tell her that - me thinks unless you have a very understanding wife
 

Macboatmaster

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OK
Leave it a couple of days and then if all is still OK please mark your topic solved by clicking the mark solved button on your post


MSE is OK and less obtrusive and uses less resources than AVG and it does not have the unwanted additions that AVG has


The icon on the notifications area is normally green if all is OK
Amber means it needs attention and that is usually an update or a scan
RED means something is wrong eg. definitions badly out of date or malware detected and blocked


However I recommend the free Malwarebytes to use as a scan on demand, say once a week, and to run if and when MSE finds anything
https://www.malwarebytes.org/mwb-download/


even although you have the free SAS


QUICK scans on both are usually all that is necessary, a full scan is only needed if a quick scan finds something
SORRY forgot that Malwarebytes now calls it threat scan


When you download the malwarebytes ensure you select the free one and even then make sure you opt OUT of the free trial of the professional paid for edition.
 

Larrylowtech

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Joined
Apr 17, 2004
Messages
530
I previously have used MSE and swear by Malwarebytes as well as SAS,
Have used them for years.

If this fixes the problem, that would be the easiest one in a long time.

Appreciate you help
 

Larrylowtech

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Joined
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Messages
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You must know my wife better than me.

She did get mad when I asked her to try and break her computer.
However, it did seem to function properly for her.

Thank you for the help and easy solution.
 
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