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Solved: BSOD warning after bootup this morning

Discussion in 'Hardware' started by Veryfrustratedus, Jan 29, 2012.

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  1. Veryfrustratedus

    Veryfrustratedus Thread Starter

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    I shut down normally last night, there have been no problems. Thsi morning when I logged in after a normal boot I had the "Windows has recovered from an unexpected shutdown" box sitting there on the desktop.
    Here is the data it contained. I'm unsure If there is a problem or if this is an anomaly.


    Windows has recovered from an unexpected shutdown

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1
    BCP1: 0000000077AD6F9A
    BCP2: 0000000000000000
    BCP3: 000000000000FFFE
    BCP4: FFFFFA6004D3FCA0
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini012912-01.dmp
    C:\Users\User1\AppData\Local\Temp\WER-99637-0.sysdata.xml
    C:\Users\User1\AppData\Local\Temp\WER2C8B.tmp.version.txt

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  2. blues_harp28

    blues_harp28 Trusted Advisor

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    Post the - Minidump files.
    Look in c:\windows\minidump
    ZIP them and attach them to your next post.

    Right-click the minidump file, select Send To.
    Then select Compressed (zipped) Folder.
    Windows will compress the file and then save the new zipped file in the same location.
     
  3. Veryfrustratedus

    Veryfrustratedus Thread Starter

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    I right click and choose send to compressed zipped folder, it tells me I cannot create one here would you like it on the desktop I choose yes and it tells me; File not found or no read permission.
     
  4. blues_harp28

    blues_harp28 Trusted Advisor

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  5. Veryfrustratedus

    Veryfrustratedus Thread Starter

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    I successfully did the first action but I could not make a zip file with the noted minidump file. The setting was set for kernel dump. I have a new HD in the unit which is only a couple weeks old. The Old minidump files will be from the previous drive.
     
  6. blues_harp28

    blues_harp28 Trusted Advisor

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    Is what you have posted from the drive with the Blue screen?
    Only I am seeing errors from 2009 -2008.

    ntoskrnl.exe ntoskrnl.exe+5a22e fffff800`02654000 fffff800`02b6c000 0x00518000 0x4dfb5a33 6/17/2011 5:44:19 AM
    hal.dll fffff800`0260e000 fffff800`02654000 0x00046000 0x49e04118 4/10/2009 11:04:56 PM
    kdcom.dll fffffa60`0060e000 fffffa60`00618000 0x0000a000 0x4d668177 2/24/2011 8:04:07 AM
    mcupdate_GenuineIntel.dll fffffa60`00618000 fffffa60`00653000 0x0003b000 0x49e04145 4/10/2009 11:05:41 PM
    PSHED.dll fffffa60`00653000 fffffa60`00667000 0x00014000 0x49e041e1 4/10/2009
    Etc etc.

    Try using BlueScreenView
     
  7. Veryfrustratedus

    Veryfrustratedus Thread Starter

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    OK it looks like I copied the entire second half of the BSV page. here is the first line at the top half; Mini012912-01.dmp 1/29/2012 5:56:57 AM APC_INDEX_MISMATCH 0x00000001 00000000`77ad6f9a 00000000`00000000 00000000`0000fffe fffffa60`04d3fca0 ntoskrnl.exe ntoskrnl.exe+5a490 x64 ntoskrnl.exe+5a490 C:\Windows\Minidump\Mini012912-01.dmp 2 15 6002 269,848 As far as I know there was no blue screen. I did leave the room for a few moments after pressing the start button this morning, but came back in time that I would have seen a reboot. The machine seemed to have booted normally and the login screen was there. The system I have right now is an image of the old drive which I made using Acronis free version of a backup. I've also been having weird slowing problems with IE and the processor running at unusually high levels over the last week. Not sure if that is related to this issue or if there is some new way of data gathering on the net stressing IE settings. EDIT I'm not sure if I was clear but that info is from Blue Screen View. There are two halves of the page and I copied and poasted the bottom half as the first line on top was selected and I figured that info was what its selection revealed.
     
  8. blues_harp28

    blues_harp28 Trusted Advisor

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    Are you still using 'Service Pack: 2_0' - from your post # 1?
    Edit.
    You are using Vista - thought we were in the Xp forum.
    Is there a Service Pack 3 yet?
    Will need to check.
     
  9. Veryfrustratedus

    Veryfrustratedus Thread Starter

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    I haven't changed anything.
     
  10. blues_harp28

    blues_harp28 Trusted Advisor

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  11. blues_harp28

    blues_harp28 Trusted Advisor

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    The last blue screen was recorded on 11/28/2011 - 9:53:57 AM
    aswSP.SYS fffffa60`047a8000 fffffa60`047f9000 0x0005100 00x4ed3cab 511/28/2011 9:53:57 AM

    It relates to Avast Anti-virus program.
     
  12. Veryfrustratedus

    Veryfrustratedus Thread Starter

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    Thanks I'm scanning with SAS quick scan removed a bunch of cookies I'm doing complete scan now. and will do full scan with MWB after. Where is the Memory Diagnostic Tool in vista?
     
  13. blues_harp28

    blues_harp28 Trusted Advisor

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  14. Veryfrustratedus

    Veryfrustratedus Thread Starter

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    Thank you. I'll come back tomorrow and post results.
     
  15. blues_harp28

    blues_harp28 Trusted Advisor

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    Ok - good luck - keep us updated.
     
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