Solved: BSOD when installing a game though steam

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tim2103

Thread Starter
Joined
Dec 24, 2012
Messages
3
Hello, i am trying to help out a friend who's computer keeps blue screening when ever he try's to install a game on steam, He has recently reinstalled the OS after some component upgrades. Does anyone have any ideas?

Processor: Intel Core i3-3220 3.30GHz
Motherboard: Asus P8Z77-M
RAM: 4GB DDR3
OS: 64 bit Windows 7 Ultimate
Graphic card: AMD Radion HD 6670
HDD: 2TB

He has two Dump files which i have included both in the post. Thanks for any help.
 

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Hello tim2103 and Welcomw to TSG.

The culprit is athrx.sys (Atheros Extensible Wireless LAN device driver) Try updating the drivers for the Wireless LAN.

Whats the make and model of the system.

PHP:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\LG-PC7\Desktop\Dump files\Dump files\122412-27768-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*your local folder for symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17118.amd64fre.win7_gdr.120830-0334
Machine Name:
Kernel base = 0xfffff800`02a66000 PsLoadedModuleList = 0xfffff800`02ca2e70
Debug session time: Mon Dec 24 03:46:14.828 2012 (UTC - 8:00)
System Uptime: 0 days 0:05:10.155
Loading Kernel Symbols
...............................................................
................................................................
......................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {18, 2, 1, fffff88004453d16}

Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+18d16 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000018, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88004453d16, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d0d0e0
 0000000000000018 

CURRENT_IRQL:  2

FAULTING_IP: 
athrx+18d16
fffff880`04453d16 c7401800000000  mov     dword ptr [rax+18h],0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff88002f1b850 -- (.trap 0xfffff88002f1b850)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa8005f04030
rdx=fffffa8006136690 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004453d16 rsp=fffff88002f1b9e0 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000000 r10=fffffa8006a43c80
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
athrx+0x18d16:
fffff880`04453d16 c7401800000000  mov     dword ptr [rax+18h],0 ds:0110:00000000`00000018=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ad5b29 to fffff80002ad65c0

STACK_TEXT:  
fffff880`02f1b708 fffff800`02ad5b29 : 00000000`0000000a 00000000`00000018 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`02f1b710 fffff800`02ad47a0 : fffffa80`0407d7c0 fffffa80`0617c010 fffff880`064405c0 fffffa80`06a29010 : nt!KiBugCheckDispatch+0x69
fffff880`02f1b850 fffff880`04453d16 : fffffa80`0588b1a0 fffffa80`06136550 fffffa80`06136550 00000000`00000001 : nt!KiPageFault+0x260
fffff880`02f1b9e0 fffffa80`0588b1a0 : fffffa80`06136550 fffffa80`06136550 00000000`00000001 00000000`00000000 : athrx+0x18d16
fffff880`02f1b9e8 fffffa80`06136550 : fffffa80`06136550 00000000`00000001 00000000`00000000 fffffa80`061366c8 : 0xfffffa80`0588b1a0
fffff880`02f1b9f0 fffffa80`06136550 : 00000000`00000001 00000000`00000000 fffffa80`061366c8 00000000`00000000 : 0xfffffa80`06136550
fffff880`02f1b9f8 00000000`00000001 : 00000000`00000000 fffffa80`061366c8 00000000`00000000 00000000`00000000 : 0xfffffa80`06136550
fffff880`02f1ba00 00000000`00000000 : fffffa80`061366c8 00000000`00000000 00000000`00000000 fffffa80`0588b1a0 : 0x1


STACK_COMMAND:  kb

FOLLOWUP_IP: 
athrx+18d16
fffff880`04453d16 c7401800000000  mov     dword ptr [rax+18h],0

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  athrx+18d16

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: athrx

IMAGE_NAME:  athrx.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c9fdcaa

FAILURE_BUCKET_ID:  X64_0xD1_athrx+18d16

BUCKET_ID:  X64_0xD1_athrx+18d16

Followup: MachineOwner
---------
 

tim2103

Thread Starter
Joined
Dec 24, 2012
Messages
3
It's a custom built computer, it has a TP link TL-WN851ND wireless NIC, we have re installed the drivers and were going to test it and see if it still blue screens, Thanks for the help so far.
 

tim2103

Thread Starter
Joined
Dec 24, 2012
Messages
3
I downloaded the latest from TP links website, the computer doesn't seem to be blue screening anymore so that must have fixed the problem, Thanks a lot for your help. I'll mark the thread as solved, thanks again.
 
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