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Solved: BSOD when installing a game though steam

Discussion in 'Windows 7' started by tim2103, Dec 24, 2012.

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  1. tim2103

    tim2103 Thread Starter

    Joined:
    Dec 24, 2012
    Messages:
    3
    Hello, i am trying to help out a friend who's computer keeps blue screening when ever he try's to install a game on steam, He has recently reinstalled the OS after some component upgrades. Does anyone have any ideas?

    Processor: Intel Core i3-3220 3.30GHz
    Motherboard: Asus P8Z77-M
    RAM: 4GB DDR3
    OS: 64 bit Windows 7 Ultimate
    Graphic card: AMD Radion HD 6670
    HDD: 2TB

    He has two Dump files which i have included both in the post. Thanks for any help.
     

    Attached Files:

  2. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,618
    Hello tim2103 and Welcomw to TSG.

    The culprit is athrx.sys (Atheros Extensible Wireless LAN device driver) Try updating the drivers for the Wireless LAN.

    Whats the make and model of the system.

    PHP:
    Microsoft (RWindows Debugger Version 6.12.0002.633 X86
    Copyright 
    (cMicrosoft CorporationAll rights reserved.


    Loading Dump File [C:\Users\LG-PC7\Desktop\Dump files\Dump files\122412-27768-01.dmp]
    Mini Kernel Dump FileOnly registers and stack trace are available

    Symbol search path is
    SRV*your local folder for symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is
    Windows 7 Kernel Version 7600 MP (4 procsFree x64
    Product
    WinNtsuiteTerminalServer SingleUserTS
    Built by
    7600.17118.amd64fre.win7_gdr.120830-0334
    Machine Name
    :
    Kernel base 0xfffff800`02a66000 PsLoadedModuleList = 0xfffff800`02ca2e70
    Debug session time
    Mon Dec 24 03:46:14.828 2012 (UTC 8:00)
    System Uptime0 days 0:05:10.155
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......................
    Loading User Symbols
    Loading unloaded module 
    list
    ....
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !
    analyze -v to get detailed debugging information.

    BugCheck D1, {1821fffff88004453d16}

    Unable to load image \SystemRoot\system32\DRIVERS\athrx.sysWin32 error 0n2
    *** WARNINGUnable to verify timestamp for athrx.sys
    *** ERRORModule load completed but symbols could not be loaded for athrx.sys
    Probably caused by 
    athrx.sys athrx+18d16 )

    FollowupMachineOwner
    ---------

    1kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalidaddress at an
    interrupt request level 
    (IRQLthat is too high.  This is usually
    caused by drivers using improper addresses
    .
    If 
    kernel debugger is available get stack backtrace.
    Arguments:
    Arg10000000000000018memory referenced
    Arg2
    0000000000000002IRQL
    Arg3
    0000000000000001value 0 read operationwrite operation
    Arg4
    fffff88004453d16address which referenced memory

    Debugging Details
    :
    ------------------


    WRITE_ADDRESSGetPointerFromAddressunable to read from fffff80002d0d0e0
     0000000000000018 

    CURRENT_IRQL
    :  2

    FAULTING_IP

    athrx+18d16
    fffff880
    `04453d16 c7401800000000  mov     dword ptr [rax+18h],0

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    BUGCHECK_STR:  0xD1

    PROCESS_NAME:  System

    TRAP_FRAME:  fffff88002f1b850 -- (.trap 0xfffff88002f1b850)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=fffffa8005f04030
    rdx=fffffa8006136690 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88004453d16 rsp=fffff88002f1b9e0 rbp=0000000000000000
     r8=0000000000000001  r9=0000000000000000 r10=fffffa8006a43c80
    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    athrx+0x18d16:
    fffff880
    `04453d16 c7401800000000  mov     dword ptr [rax+18h],0 ds:0110:00000000`00000018=????????
    Resetting default scope

    LAST_CONTROL_TRANSFER:  from fffff80002ad5b29 to fffff80002ad65c0

    STACK_TEXT:  
    fffff880
    `02f1b708 fffff800`02ad5b29 : 00000000`0000000a 00000000`00000018 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff880
    `02f1b710 fffff800`02ad47a0 : fffffa80`0407d7c0 fffffa80`0617c010 fffff880`064405c0 fffffa80`06a29010 : nt!KiBugCheckDispatch+0x69
    fffff880
    `02f1b850 fffff880`04453d16 : fffffa80`0588b1a0 fffffa80`06136550 fffffa80`06136550 00000000`00000001 : nt!KiPageFault+0x260
    fffff880
    `02f1b9e0 fffffa80`0588b1a0 : fffffa80`06136550 fffffa80`06136550 00000000`00000001 00000000`00000000 : athrx+0x18d16
    fffff880
    `02f1b9e8 fffffa80`06136550 : fffffa80`06136550 00000000`00000001 00000000`00000000 fffffa80`061366c8 : 0xfffffa80`0588b1a0
    fffff880
    `02f1b9f0 fffffa80`06136550 00000000`00000001 00000000`00000000 fffffa80`061366c8 00000000`00000000 0xfffffa80`06136550
    fffff880
    `02f1b9f8 00000000`00000001 : 00000000`00000000 fffffa80`061366c8 00000000`00000000 00000000`00000000 : 0xfffffa80`06136550
    fffff880
    `02f1ba00 00000000`00000000 fffffa80`061366c8 00000000`00000000 00000000`00000000 fffffa80`0588b1a0 0x1


    STACK_COMMAND
    :  kb

    FOLLOWUP_IP

    athrx+18d16
    fffff880
    `04453d16 c7401800000000  mov     dword ptr [rax+18h],0

    SYMBOL_STACK_INDEX:  3

    SYMBOL_NAME:  athrx+18d16

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: athrx

    IMAGE_NAME:  athrx.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  4c9fdcaa

    FAILURE_BUCKET_ID:  X64_0xD1_athrx+18d16

    BUCKET_ID:  X64_0xD1_athrx+18d16

    Followup: MachineOwner
    ---------

     
  3. tim2103

    tim2103 Thread Starter

    Joined:
    Dec 24, 2012
    Messages:
    3
    It's a custom built computer, it has a TP link TL-WN851ND wireless NIC, we have re installed the drivers and were going to test it and see if it still blue screens, Thanks for the help so far.
     
  4. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,618
    Let us know if it blue screens again. If it does, upload the new .dmp file.

    Did you Download the TL-WN851ND Drivers or pull them from the drivers disk that came with the card?
     
  5. tim2103

    tim2103 Thread Starter

    Joined:
    Dec 24, 2012
    Messages:
    3
    I downloaded the latest from TP links website, the computer doesn't seem to be blue screening anymore so that must have fixed the problem, Thanks a lot for your help. I'll mark the thread as solved, thanks again.
     
  6. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,618
    Your most Welcome.
     
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