Solved: Bsod

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kirumba

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Mar 28, 2015
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HALLOH i stated having bsod last year july after i installed a GTAvice city game my laptop is a 32 bit 250gb hard drive memory and windows 8 pro. i once installed windows 7 ultimate and i bought a cooling pad thinking it is prroblem to do with overheating and still the problem still exist yesterday i viewed the blue screeen with blue screen viewer and noted that it is listed as follows
==================================================
Dump File : 032815-37502-01.dmp
Crash Time : 3/28/2015 9:52:55 PM
Bug Check String : PFN_LIST_CORRUPT
Bug Check Code : 0x0000004e
Parameter 1 : 0x00000099
Parameter 2 : 0x000296f4
Parameter 3 : 0x00000002
Parameter 4 : 0x08029694
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+f7cb0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.2.9200.16384 (win8_rtm.120725-1247)
Processor : 32-bit
Crash Address : ntoskrnl.exe+f7cb0
Stack Address 1 : ntoskrnl.exe+1f512
Stack Address 2 : ntoskrnl.exe+3fe07
Stack Address 3 : ntoskrnl.exe+46751
Computer Name :
Full Path : C:\Windows\MiniDump\032815-37502-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 148,472
Dump File Time : 3/28/2015 9:54:06 PM
================================================== please help because am about
to start my project and am wondering whether i am going to buy a new laptop.
 

Macboatmaster

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It means, most likely - that a driver has requested the same page frame number twice
https://msdn.microsoft.com/en-us/library/windows/hardware/ff559014(v=vs.85).aspx


However in order to assist with the possible cause I need the dump file
open windows
open the folder minidump
C:\Windows\MiniDump\032815-37502-01.dmp


right click the above mentioned dump file - hold mouse on send to
choose compressed file
place on desktop
on reply click go advanced on the post you are typing
then click
manage attachments
browse to the saved file and upload
 

Macboatmaster

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1. go control panel admin tools
windows memory diagnostic
select restart now and check for problems - please post result


2. What anti-virus are you running please


3. Is there any particular recognisable pattern to when the BSOD occurs. By that I mean - does it occur any time, only when playing a game, etc.


4. If you have had the problem since last July - I presume you have tried various troubleshooting - what please


5. There is no readily identifiable cause in the dump = there is a possible suggestion that it is the driver related to the network adapter - are you using wireless or hard wired.


If you are using wireless - and can connect hard wired - AND the Windows Memory Diagnostic check is clear - connect hard wired and see if it still crashes.
 

kirumba

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After running a memory test no problem detected
the only antivirus am having is only windows defender which i update now and then
no particular pattern to when the BOSD occurs it can occur any time when reading or writing notes for about 3 months i have not played anygame with my laptop since the last time i was playing the game software kept on crashing
since last july i have changed the operating system thrice comprehensive blowing and even cleaning the RAM and cpu box buying a new cooling pad and still no change at all
The blue screen of death does not depend on whether am using wireless network, wired network and even modem for example i have just disconnected wireless network and used a wired network but i had two blue screen appearing please help thank you in advance
 

kirumba

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Here is the information from the third crash
ump File : 032915-44975-01.dmp
Crash Time : 3/29/2015 3:20:59 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x822e5913
Parameter 3 : 0x9e0678b8
Parameter 4 : 0x00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+892c6
File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : Advanced Micro Devices, Inc.
File Version : 8.01.01.1248
Processor : 32-bit
Crash Address : ntoskrnl.exe+281913
Stack Address 1 : ntoskrnl.exe+281790
Stack Address 2 : ntoskrnl.exe+16cc7c
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032915-44975-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 148,568
Dump File Time : 3/29/2015 3:22:18 AM
==================================================
 

Macboatmaster

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That from Blue Screen View on your last post suggests it is the graphics driver, but I am not sure it is on your dump you have
\??\C:\Program Files\IObit\IObit Malware Fighter\drivers\win7_x86\regfilter.sys


uninstall any reference to IOBit using programs and features if it is listed.
I presume you had IOBit when you had 7.


You also have this running - I think
\??\C:\Windows\system32\drivers\HWiNFO32.SYS
either uninstall it or disable it in startup task manager


In case I am wrong and it is the graphics driver - go device manager - display adapters and see if roll back driver is available for the ATI adapter. If not and there are drivers for windows 8 on the OEM site download the one from there.
IF not
 

kirumba

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Mar 28, 2015
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after installing the HWINFO32.sys here
here is another crash
032915-32495-01.dmp
Crash Time : 3/29/2015 4:40:31 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x82510970
Parameter 2 : 0x000000ff
Parameter 3 : 0x00000008
Parameter 4 : 0x82510970
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+18023
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.2.9200.16384 (win8_rtm.120725-1247)
Processor : 32-bit
Crash Address : ntoskrnl.exe+f6d48
Stack Address 1 :
Stack Address 2 : ntoskrnl.exe+4c7a0
Stack Address 3 : ntoskrnl.exe+1717e9
Computer Name :
Full Path : C:\Windows\Minidump\032915-32495-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9200
Dump File Size : 148,568
Dump File Time : 3/29/2015 4:41:35 AM
==================================================
 

Macboatmaster

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1. What is the entry SMADAV version 9.7.1. on your screenshot of programs installed as it appears to be an antivirus
http://www.smadsoft.com/


2. What is CodeBlocks - the CodeBlocks team - for please


3. What is usb disk security for
http://www.zbshareware.com/threats.html
again it appears to be some form of anti-virus protection


You need to uninstall all of these, any of them especially 1 and 3 could be the cause of the crashes


4 What is the make and full model of the laptop please
 

kirumba

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Mar 28, 2015
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how do you do?? i did what you asked me to do and for now the machine appears to run smoothly the code block is a software for proramming in my course thankyou very much i will give you the updates God bless you.
 

Macboatmaster

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HI
Re this
i did what you asked me to do and for now the machine appears to run smoothly
Hopefully it is sorted, the dumps as I said provided no positive indicator. I appreciate that Blue Screen View did on one occasion identify the graphics driver- but good as that program is , it does not always find the correct cause.

That is NOT a criticism 0f Blue Screen View, as even the Windbg could not ID it on this occasion - which is to be expected if it does prove to have been those anti virus/security programs.

Please let me know in say 24 hrs if all is OK and if so mark the topic solved please by clicking the mark solved button on your post
 
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