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Solved: Bsod

Discussion in 'Windows 8' started by kirumba, Mar 28, 2015.

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  1. kirumba

    kirumba Thread Starter

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    HALLOH i stated having bsod last year july after i installed a GTAvice city game my laptop is a 32 bit 250gb hard drive memory and windows 8 pro. i once installed windows 7 ultimate and i bought a cooling pad thinking it is prroblem to do with overheating and still the problem still exist yesterday i viewed the blue screeen with blue screen viewer and noted that it is listed as follows
    ==================================================
    Dump File : 032815-37502-01.dmp
    Crash Time : 3/28/2015 9:52:55 PM
    Bug Check String : PFN_LIST_CORRUPT
    Bug Check Code : 0x0000004e
    Parameter 1 : 0x00000099
    Parameter 2 : 0x000296f4
    Parameter 3 : 0x00000002
    Parameter 4 : 0x08029694
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+f7cb0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.2.9200.16384 (win8_rtm.120725-1247)
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+f7cb0
    Stack Address 1 : ntoskrnl.exe+1f512
    Stack Address 2 : ntoskrnl.exe+3fe07
    Stack Address 3 : ntoskrnl.exe+46751
    Computer Name :
    Full Path : C:\Windows\MiniDump\032815-37502-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 9200
    Dump File Size : 148,472
    Dump File Time : 3/28/2015 9:54:06 PM
    ================================================== please help because am about
    to start my project and am wondering whether i am going to buy a new laptop.
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    It means, most likely - that a driver has requested the same page frame number twice
    https://msdn.microsoft.com/en-us/library/windows/hardware/ff559014(v=vs.85).aspx


    However in order to assist with the possible cause I need the dump file
    open windows
    open the folder minidump
    C:\Windows\MiniDump\032815-37502-01.dmp


    right click the above mentioned dump file - hold mouse on send to
    choose compressed file
    place on desktop
    on reply click go advanced on the post you are typing
    then click
    manage attachments
    browse to the saved file and upload
     
  3. kirumba

    kirumba Thread Starter

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    i have attached the zipped file
     

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  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    1. go control panel admin tools
    windows memory diagnostic
    select restart now and check for problems - please post result


    2. What anti-virus are you running please


    3. Is there any particular recognisable pattern to when the BSOD occurs. By that I mean - does it occur any time, only when playing a game, etc.


    4. If you have had the problem since last July - I presume you have tried various troubleshooting - what please


    5. There is no readily identifiable cause in the dump = there is a possible suggestion that it is the driver related to the network adapter - are you using wireless or hard wired.


    If you are using wireless - and can connect hard wired - AND the Windows Memory Diagnostic check is clear - connect hard wired and see if it still crashes.
     
  5. kirumba

    kirumba Thread Starter

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    After running a memory test no problem detected
    the only antivirus am having is only windows defender which i update now and then
    no particular pattern to when the BOSD occurs it can occur any time when reading or writing notes for about 3 months i have not played anygame with my laptop since the last time i was playing the game software kept on crashing
    since last july i have changed the operating system thrice comprehensive blowing and even cleaning the RAM and cpu box buying a new cooling pad and still no change at all
    The blue screen of death does not depend on whether am using wireless network, wired network and even modem for example i have just disconnected wireless network and used a wired network but i had two blue screen appearing please help thank you in advance
     
  6. kirumba

    kirumba Thread Starter

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    here is another zipped code for the last blue screen
     

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  7. kirumba

    kirumba Thread Starter

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    Here is the information from the third crash
    ump File : 032915-44975-01.dmp
    Crash Time : 3/29/2015 3:20:59 AM
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0x822e5913
    Parameter 3 : 0x9e0678b8
    Parameter 4 : 0x00000000
    Caused By Driver : atikmdag.sys
    Caused By Address : atikmdag.sys+892c6
    File Description : ATI Radeon Kernel Mode Driver
    Product Name : ATI Radeon Family
    Company : Advanced Micro Devices, Inc.
    File Version : 8.01.01.1248
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+281913
    Stack Address 1 : ntoskrnl.exe+281790
    Stack Address 2 : ntoskrnl.exe+16cc7c
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\032915-44975-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 9200
    Dump File Size : 148,568
    Dump File Time : 3/29/2015 3:22:18 AM
    ==================================================
     
  8. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    That from Blue Screen View on your last post suggests it is the graphics driver, but I am not sure it is on your dump you have
    \??\C:\Program Files\IObit\IObit Malware Fighter\drivers\win7_x86\regfilter.sys


    uninstall any reference to IOBit using programs and features if it is listed.
    I presume you had IOBit when you had 7.


    You also have this running - I think
    \??\C:\Windows\system32\drivers\HWiNFO32.SYS
    either uninstall it or disable it in startup task manager


    In case I am wrong and it is the graphics driver - go device manager - display adapters and see if roll back driver is available for the ATI adapter. If not and there are drivers for windows 8 on the OEM site download the one from there.
    IF not
     
  9. kirumba

    kirumba Thread Starter

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    i have uninstalled and here is the image of the softwares i have installed in my laptop
     

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  10. kirumba

    kirumba Thread Starter

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    after installing the HWINFO32.sys here
    here is another crash
    032915-32495-01.dmp
    Crash Time : 3/29/2015 4:40:31 AM
    Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x000000d1
    Parameter 1 : 0x82510970
    Parameter 2 : 0x000000ff
    Parameter 3 : 0x00000008
    Parameter 4 : 0x82510970
    Caused By Driver : halmacpi.dll
    Caused By Address : halmacpi.dll+18023
    File Description : Hardware Abstraction Layer DLL
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.2.9200.16384 (win8_rtm.120725-1247)
    Processor : 32-bit
    Crash Address : ntoskrnl.exe+f6d48
    Stack Address 1 :
    Stack Address 2 : ntoskrnl.exe+4c7a0
    Stack Address 3 : ntoskrnl.exe+1717e9
    Computer Name :
    Full Path : C:\Windows\Minidump\032915-32495-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 9200
    Dump File Size : 148,568
    Dump File Time : 3/29/2015 4:41:35 AM
    ==================================================
     
  11. kirumba

    kirumba Thread Starter

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    Here is the compressed file
     

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  12. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    1. What is the entry SMADAV version 9.7.1. on your screenshot of programs installed as it appears to be an antivirus
    http://www.smadsoft.com/


    2. What is CodeBlocks - the CodeBlocks team - for please


    3. What is usb disk security for
    http://www.zbshareware.com/threats.html
    again it appears to be some form of anti-virus protection


    You need to uninstall all of these, any of them especially 1 and 3 could be the cause of the crashes


    4 What is the make and full model of the laptop please
     
  13. kirumba

    kirumba Thread Starter

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    how do you do?? i did what you asked me to do and for now the machine appears to run smoothly the code block is a software for proramming in my course thankyou very much i will give you the updates God bless you.
     
  14. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    HI
    Re this
    Hopefully it is sorted, the dumps as I said provided no positive indicator. I appreciate that Blue Screen View did on one occasion identify the graphics driver- but good as that program is , it does not always find the correct cause.

    That is NOT a criticism 0f Blue Screen View, as even the Windbg could not ID it on this occasion - which is to be expected if it does prove to have been those anti virus/security programs.

    Please let me know in say 24 hrs if all is OK and if so mark the topic solved please by clicking the mark solved button on your post
     
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