Solved: Built-in Camera won't work.

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Katherinemh

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i5-4202Y CPU @ 1.60GHz, Intel64 Family 6 Model 69 Stepping 1
Processor Count: 4
RAM: 4022 Mb
Graphics Card: Intel(R) HD Graphics Family, 2043 Mb
Hard Drives: C: Total - 107713 MB, Free - 67880 MB; D: Total - 13595 MB, Free - 1414 MB;
Motherboard: Hewlett-Packard, 2152
Antivirus: Windows Defender, Disabled
 

Oddba11

Jim
Joined
May 12, 2011
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8,151
Is the camera listed in Device Manager? If so, what is the status? If it's not listed, there is a hardware fault.
 

Katherinemh

Thread Starter
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No, there is nothing there for camera in the Device Manager. When I installed my updates a few weeks ago, would this have 'deleted' my camera hardware? Thanks!
 

flavallee

Frank
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Motherboard: Hewlett-Packard, 2152
What's the model name and model number of that HP/Compaq brand computer?

What's the part/product number(P/N) on it?

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I'm guessing it's a HP Pavilion g6 series or HP Pavilion dv6 series laptop.

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Katherinemh

Thread Starter
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Mar 4, 2015
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My computer/Notebook combo is HP, Spectre x2. I'm not sure where I find the P/N?!? I've checked the back of the computer to see if the P/N is there. As well, I 'googled' HP Spectre x2 and this brings up my computer/notebook so I assume that is the Model.
 

flavallee

Frank
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You appear to have a HP Spectre 13 x2 detachable-type laptop that comes with Windows 8.1 64-bit.

Its support site doesn't address any issues for its built-in webcam.

I've never used Windows 8.1, but I'm sure it has a System Restore feature like Windows 7 and earlier versions do.

You might consider reverting back to a date and time BEFORE you installed those updates and see if that resolves the issue.

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Oddba11

Jim
Joined
May 12, 2011
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8,151
Any hardware that is working and detected by Windows should be listed in Device Manager. The only way to prevent hardware from being found and listed by Windows is to remove it or disable it in the BIOS. If you delete any working hardware in Device Manager, when you reboot the hardware will be found and added.

It won't hurt anything to try a System Restore.
 

Katherinemh

Thread Starter
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Mar 4, 2015
Messages
5
As stated in my original thread. I am having trouble with my camera that I take pictures with NOT the Webcam. Maybe I am using the wrong words when I say 'built-in' camera and if so, sorry.
 

flavallee

Frank
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Built-in Camera won't work
This is ALL you said in post #1.

We can only assume from that comment that you're having an issue with the computer's "built-in" webcam.

If it's an issue with a hand-held camera that you're connecting to your computer, then you need to describe the camera.

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Katherinemh

Thread Starter
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Mar 4, 2015
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5
Thank you Frank for your suggestion to "restore" my computer to an earlier date. I did this and now my camera is working.
 

flavallee

Frank
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Messages
82,047
Thank you Frank for your suggestion to "restore" my computer to an earlier date. I did this and now my camera is working.
:) (y)

You can disregard my last reply.

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