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Solved: Built-in Camera won't work.

Discussion in 'Hardware' started by Katherinemh, Mar 4, 2015.

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  1. Katherinemh

    Katherinemh Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: Intel(R) Core(TM) i5-4202Y CPU @ 1.60GHz, Intel64 Family 6 Model 69 Stepping 1
    Processor Count: 4
    RAM: 4022 Mb
    Graphics Card: Intel(R) HD Graphics Family, 2043 Mb
    Hard Drives: C: Total - 107713 MB, Free - 67880 MB; D: Total - 13595 MB, Free - 1414 MB;
    Motherboard: Hewlett-Packard, 2152
    Antivirus: Windows Defender, Disabled
     
  2. Oddba11

    Oddba11

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    Is the camera listed in Device Manager? If so, what is the status? If it's not listed, there is a hardware fault.
     
  3. Katherinemh

    Katherinemh Thread Starter

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    No, there is nothing there for camera in the Device Manager. When I installed my updates a few weeks ago, would this have 'deleted' my camera hardware? Thanks!
     
  4. flavallee

    flavallee Trusted Advisor

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    What's the model name and model number of that HP/Compaq brand computer?

    What's the part/product number(P/N) on it?

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    I'm guessing it's a HP Pavilion g6 series or HP Pavilion dv6 series laptop.

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  5. Katherinemh

    Katherinemh Thread Starter

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    My computer/Notebook combo is HP, Spectre x2. I'm not sure where I find the P/N?!? I've checked the back of the computer to see if the P/N is there. As well, I 'googled' HP Spectre x2 and this brings up my computer/notebook so I assume that is the Model.
     
  6. flavallee

    flavallee Trusted Advisor

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    You appear to have a HP Spectre 13 x2 detachable-type laptop that comes with Windows 8.1 64-bit.

    Its support site doesn't address any issues for its built-in webcam.

    I've never used Windows 8.1, but I'm sure it has a System Restore feature like Windows 7 and earlier versions do.

    You might consider reverting back to a date and time BEFORE you installed those updates and see if that resolves the issue.

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  7. Oddba11

    Oddba11

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    Any hardware that is working and detected by Windows should be listed in Device Manager. The only way to prevent hardware from being found and listed by Windows is to remove it or disable it in the BIOS. If you delete any working hardware in Device Manager, when you reboot the hardware will be found and added.

    It won't hurt anything to try a System Restore.
     
  8. Katherinemh

    Katherinemh Thread Starter

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    As stated in my original thread. I am having trouble with my camera that I take pictures with NOT the Webcam. Maybe I am using the wrong words when I say 'built-in' camera and if so, sorry.
     
  9. flavallee

    flavallee Trusted Advisor

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    This is ALL you said in post #1.

    We can only assume from that comment that you're having an issue with the computer's "built-in" webcam.

    If it's an issue with a hand-held camera that you're connecting to your computer, then you need to describe the camera.

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  10. Katherinemh

    Katherinemh Thread Starter

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    Thank you Frank for your suggestion to "restore" my computer to an earlier date. I did this and now my camera is working.
     
  11. flavallee

    flavallee Trusted Advisor

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    :) (y)

    You can disregard my last reply.

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