(Solved) Can no longer save web pictures as a jpeg

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elprup

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I was recently using PS 7 and now I cannot save web images as jpegs. Sometimes it will allow me to save gif's as gif's, but some gif's can only be saved as a bitmap. I can't save a file as a jpeg no matter what the original source file is. I don't know for sure if PS 7 has anything to do with it or not because I didn't alter anything within that program. How do I get this problem fixed?

Win ME, btw.
 
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Jun 14, 2002
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I use Irfanview so not familiar with ps7. Isn't there an option to choose what extentions you want to associate PS7 with?
 
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Elprup
The most common cause of this type of problem is Temp Internet File overload or corruption and\or a defective Helper object ActiveX control or Java control.

First try deleting all your temporary internet files including all offline content.
Open IE, select tools\internet options select delete files in Temporary Internet files section and when window pop-ups up select all offline content.

After completion retry save as.

If problem still exists then go back to Internet Options temporary section and this time select the settings button and then the View Objects tab. Select and delete any that state "Unknown" or "Damaged"

Note: When these are deleted you will have to redownload them in the future to use them. For instance you would find Yahoo Games Applets or ActiveX controls in this area among others.

Now retry the save as function.

Let us know if that helps.

Dave
 

elprup

Thread Starter
Joined
Sep 9, 2003
Messages
6
Thank you so much guys. Davey and wanabe were right on. I deleted my temporary internet files (but saved the offline content) and it worked!

Now I would like to know the underlying details of what causes this type of problem. It's not that I just hadn't cleaned out the temp folder in a while because I NEVER clean it out. So, why would this happen all of a sudden?

Another question: as I was skimming through the programs in Add/Remove, I have Internet Explorer Q818529 and Outlook Express Update Q330994. This isn't typical is it? Would these be some sort of virus modified versions? I don't ever recall the Q###### before.

Thanks again guys. TSG is great. I know, I know...echo........
 
Joined
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Elprup
No it is not unusual for your temp internet files to get outdated or corrupt. If you do not routinely clean the cache this will happen. You should periodically clean all Temp Internet files and offline content. Depending on your surfing habits maybe once per month minimum.
As far as the article numbers..... No they are normal to show up there. The 818529 for instance is this patch that you downloaded and set up from Windows Update.
http://support.microsoft.com/default.aspx?scid=kb;[LN];818529

Hope that answers your questions.

Will consider matter solved.

Dave
 
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