Solved: Can not conect to network with new moden

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Fordman

Thread Starter
Joined
Dec 27, 2012
Messages
3
Recently i switch from a Centrylink Actiontech Q1000 dsl modem to a Actiontech C1000a. Now I can know longer connect to my home network. My desktop computer is windows xp sp2, wired to the modem. My laptop is windows7 wireless.I have no problems connecting to the internet from either computer, just can not access either computer on the home network or print from the laptop. I used the same settings from the Q1000 modem in the c1000a.I am not network savy so any help would be appreciated.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,474
the new router may have an option to isolate the wireless from the LAN connection

also the IP ranges may have changed and so the firewalls are blocking access
what firewalls do you have

on each PC try and ping the other PC ip address

so on the wireless PC do an ipconfig /all
make a note of the ipv4 ip address
now on the cable connected pc - PING that IP address

now repeat the other way around

see ipconfig /all and ping tests below

------------------------------------------------------------------------
ipconfig /all

This should also work for windows 8
Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests

Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

For Windows 8
to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

Type the following command
Ping {then a space and then add the number that is shown against the item labelled "ipv4 IP address " shown in the results from the ipconfig /all}
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
 

Fordman

Thread Starter
Joined
Dec 27, 2012
Messages
3
The new router has an option to disable the wireless.I am assuming this is what you meant by isolating the router from the lan connection.

Both computers have Zone Alarm firewall and antivirus installed. The new modem has a IPv4 and IPv6
firewalls which at this time I have disabled both of them.

Laptop IP 192.168.0.6
Desktop IP 192.168.0.2


From the Laptop:

Windows IP Configuration

Host Name . . . . . . . . . . . . : Hetralaptop-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) WiMAX 6150
Physical Address. . . . . . . . . : 64-D4-DA-52-CD-78
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
Physical Address. . . . . . . . . : BC-77-37-5E-85-D6
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : BC-77-37-5E-85-D6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
Physical Address. . . . . . . . . : BC-77-37-5E-85-D5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : fd00::992c:fb43:8d3f:4bf7(Preferred)
Temporary IPv6 Address. . . . . . : fd00::443a:dc4e:cae2:651c(Preferred)
Link-local IPv6 Address . . . . . : fe80::992c:fb43:8d3f:4bf7%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, December 28, 2012 10:32:52 AM
Lease Expires . . . . . . . . . . : Saturday, December 29, 2012 2:24:24 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
205.171.2.25
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 78-2B-CB-F6-C7-2A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : BC-77-37-5E-85-D9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{05666EBD-DD86-4761-923A-3CC59D58C662}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:3849:1dd3:51ec:322b(Preferred)
Link-local IPv6 Address . . . . . : fe80::3849:1dd3:51ec:322b%22(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{ACC0AA66-E96F-4AB2-8675-95BA2E281688}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F90B56C1-B2A4-4121-9584-081954C292FF}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{52AA8728-B4D8-46B2-B3EB-0BBB80D0CCDD}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{B2851063-7F71-48FF-AAF1-A0A87F81B96B}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{E9F07450-8E7B-4403-B0CB-F1B6D941000A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


From the Desktop
C:\Documents and Settings\Dave & Gail>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : dghome
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 4:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-11-11-6E-DC-0D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
205.171.2.25
Lease Obtained. . . . . . . . . . : Friday, December 28, 2012 9:43:57 AM

Lease Expires . . . . . . . . . . : Saturday, December 29, 2012 9:43:57
AM

C:\Documents and Settings\Dave & Gail>


From the laptop I pinged the Desktop

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Hetra laptop>ping 192.168.0.2

Pinging 192.168.0.2 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.0.2:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Hetra laptop>


From the Desktop I pinged the laptop

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Dave & Gail>ping 192.168.0.6

Pinging 192.168.0.6 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.0.6:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Dave & Gail>


From these tests the laptop and desktop do not see each other.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,474
The new router has an option to disable the wireless.I am assuming this is what you meant by isolating the router from the lan connection.
No - some routers have an option to isolate the two - but the LAN and Wireless still work

Zone Alarm firewall
may be blocking - have you setup the IPaddress range in zone alarm
I cant remember where the setting is (firewall - trusted zone , i think) - but you can then set up an IP address or also an IP range on zone alarm to allow access in the trusted zone


or you may need to remove zone alarm completely - you can always re-install

My desktop computer is windows xp sp2
this should be on SP3 now

have a read here
Share-files between windows7 and xp
http://www.howtogeek.com/howto/windows-7/share-files-and-printers-between-windows-7-and-xp/

I need to share files between windows xp and Windows 7
http://answers.microsoft.com/en-us/...s-xp-and/ac06b348-648c-41e5-aa9b-109abf314e85

Here’s how you can get your Windows 7 PC to share printers and files with XP and Vista PCs--and even a Mac
http://www.pcworld.com/article/184232/set_up_your_home_network_windows_7_edition.html
http://www.howtogeek.com/howto/12246/share-a-printer-on-your-network-from-vista-or-xp-to-windows-7/
 

Fordman

Thread Starter
Joined
Dec 27, 2012
Messages
3
I checked my firewall settings in Zone alarm on both computers and this is what I found.

Laptop 192.168.0.0/255.255.255.0 network----Trusted
DHCP Server 192.168.0.1 IP Address Trusted

Desktop 192.168.0.0/255.255.255.0 network----Public

I changed the desktop over to trusted. Now I can access each computer on the home network and print from the laptop. I am going to set up an ip range next.

When the new modem was installed is probably when zone alarm firewall got changed from trusted to public I want to thank you for suggesting to look at Zone Alarm firewall to fix the home network problem.

THANKS
 
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