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Solved: Can not conect to network with new moden

Discussion in 'Networking' started by Fordman, Dec 28, 2012.

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  1. Fordman

    Fordman Thread Starter

    Joined:
    Dec 27, 2012
    Messages:
    3
    Recently i switch from a Centrylink Actiontech Q1000 dsl modem to a Actiontech C1000a. Now I can know longer connect to my home network. My desktop computer is windows xp sp2, wired to the modem. My laptop is windows7 wireless.I have no problems connecting to the internet from either computer, just can not access either computer on the home network or print from the laptop. I used the same settings from the Q1000 modem in the c1000a.I am not network savy so any help would be appreciated.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,413
    First Name:
    Wayne
    the new router may have an option to isolate the wireless from the LAN connection

    also the IP ranges may have changed and so the firewalls are blocking access
    what firewalls do you have

    on each PC try and ping the other PC ip address

    so on the wireless PC do an ipconfig /all
    make a note of the ipv4 ip address
    now on the cable connected pc - PING that IP address

    now repeat the other way around

    see ipconfig /all and ping tests below

    ------------------------------------------------------------------------
    ipconfig /all

    This should also work for windows 8
    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Ping Tests

    Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    For Windows 8
    to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

    Type the following command
    Ping {then a space and then add the number that is shown against the item labelled "ipv4 IP address " shown in the results from the ipconfig /all}
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
     
  3. Fordman

    Fordman Thread Starter

    Joined:
    Dec 27, 2012
    Messages:
    3
    The new router has an option to disable the wireless.I am assuming this is what you meant by isolating the router from the lan connection.

    Both computers have Zone Alarm firewall and antivirus installed. The new modem has a IPv4 and IPv6
    firewalls which at this time I have disabled both of them.

    Laptop IP 192.168.0.6
    Desktop IP 192.168.0.2


    From the Laptop:

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Hetralaptop-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) WiMAX 6150
    Physical Address. . . . . . . . . : 64-D4-DA-52-CD-78
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 3:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
    Physical Address. . . . . . . . . : BC-77-37-5E-85-D6
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : BC-77-37-5E-85-D6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
    Physical Address. . . . . . . . . : BC-77-37-5E-85-D5
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : fd00::992c:fb43:8d3f:4bf7(Preferred)
    Temporary IPv6 Address. . . . . . : fd00::443a:dc4e:cae2:651c(Preferred)
    Link-local IPv6 Address . . . . . : fe80::992c:fb43:8d3f:4bf7%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.6(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Friday, December 28, 2012 10:32:52 AM
    Lease Expires . . . . . . . . . . : Saturday, December 29, 2012 2:24:24 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    205.171.2.25
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 78-2B-CB-F6-C7-2A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : BC-77-37-5E-85-D9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{05666EBD-DD86-4761-923A-3CC59D58C662}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 14:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:3849:1dd3:51ec:322b(Preferred)
    Link-local IPv6 Address . . . . . : fe80::3849:1dd3:51ec:322b%22(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{ACC0AA66-E96F-4AB2-8675-95BA2E281688}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{F90B56C1-B2A4-4121-9584-081954C292FF}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{52AA8728-B4D8-46B2-B3EB-0BBB80D0CCDD}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{B2851063-7F71-48FF-AAF1-A0A87F81B96B}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{E9F07450-8E7B-4403-B0CB-F1B6D941000A}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    From the Desktop
    C:\Documents and Settings\Dave & Gail>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : dghome
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection 4:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
    on
    Physical Address. . . . . . . . . : 00-11-11-6E-DC-0D
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.0.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    205.171.2.25
    Lease Obtained. . . . . . . . . . : Friday, December 28, 2012 9:43:57 AM

    Lease Expires . . . . . . . . . . : Saturday, December 29, 2012 9:43:57
    AM

    C:\Documents and Settings\Dave & Gail>


    From the laptop I pinged the Desktop

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Hetra laptop>ping 192.168.0.2

    Pinging 192.168.0.2 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 192.168.0.2:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\Hetra laptop>


    From the Desktop I pinged the laptop

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Dave & Gail>ping 192.168.0.6

    Pinging 192.168.0.6 with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 192.168.0.6:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Dave & Gail>


    From these tests the laptop and desktop do not see each other.
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,413
    First Name:
    Wayne
    No - some routers have an option to isolate the two - but the LAN and Wireless still work

    may be blocking - have you setup the IPaddress range in zone alarm
    I cant remember where the setting is (firewall - trusted zone , i think) - but you can then set up an IP address or also an IP range on zone alarm to allow access in the trusted zone


    or you may need to remove zone alarm completely - you can always re-install

    this should be on SP3 now

    have a read here
    Share-files between windows7 and xp
    http://www.howtogeek.com/howto/windows-7/share-files-and-printers-between-windows-7-and-xp/

    I need to share files between windows xp and Windows 7
    http://answers.microsoft.com/en-us/...s-xp-and/ac06b348-648c-41e5-aa9b-109abf314e85

    Here’s how you can get your Windows 7 PC to share printers and files with XP and Vista PCs--and even a Mac
    http://www.pcworld.com/article/184232/set_up_your_home_network_windows_7_edition.html
    http://www.howtogeek.com/howto/12246/share-a-printer-on-your-network-from-vista-or-xp-to-windows-7/
     
  5. Fordman

    Fordman Thread Starter

    Joined:
    Dec 27, 2012
    Messages:
    3
    I checked my firewall settings in Zone alarm on both computers and this is what I found.

    Laptop 192.168.0.0/255.255.255.0 network----Trusted
    DHCP Server 192.168.0.1 IP Address Trusted

    Desktop 192.168.0.0/255.255.255.0 network----Public

    I changed the desktop over to trusted. Now I can access each computer on the home network and print from the laptop. I am going to set up an ip range next.

    When the new modem was installed is probably when zone alarm firewall got changed from trusted to public I want to thank you for suggesting to look at Zone Alarm firewall to fix the home network problem.

    THANKS
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,413
    First Name:
    Wayne
    your welcome (y) thanks for letting us know
     
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