Solved: Can ping website but cannot load website

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windowserror

Thread Starter
Joined
Jun 18, 2005
Messages
48
I'm having trouble setting up my internet on a computer. I tried all the usual things and have narrowed the problem down to something between the computer and the router. I opened up the router (Linksys Wireless-G) page (with all the router settings, I know its got a name...) on the computer and have checked all the settings against another computer on the same router that works fine. I then went into the diagnostics page of the router settings and began trying to ping various websites. It successfully pinged www.google.com, but when I tried to open the same site in Firefox it would not load. I pasted the IP address for Google, 74.125.67.103, into Firefox and it loaded the page. When I try a search, or try to navigate away from the page I'm told that "the page cannot be displayed" just like before. I don't understand the problem, I can send and receive data but I can't open any webpages. I'm assuming there's a setting somewhere that I've overlooked, could someone please point me in the right direction?
 
Joined
Apr 1, 2002
Messages
1,249
Realize that you are pinging from your router, but attempting to load websites from your computer. This is not conclusive that a problem does not exist on your computer, or between it and your router. Instead, ping from your computer.
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,418
Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com


Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

windowserror

Thread Starter
Joined
Jun 18, 2005
Messages
48
Everything worked except for the "ping yahoo.com"

Here are the results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : BUSINESS
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : launchmodem.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : launchmodem.com
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-16-17-81-AC-51
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.102
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 71.15.32.8
24.196.223.8
Lease Obtained. . . . . . . . . . : Sunday, July 12, 2009 10:25:15 AM
Lease Expires . . . . . . . . . . : Monday, July 13, 2009 10:25:15 AM

C:\Documents and Settings\Administrator>ping 192.168.2.102

Pinging 192.168.2.102 with 32 bytes of data:

Reply from 192.168.2.102: bytes=32 time<1ms TTL=128
Reply from 192.168.2.102: bytes=32 time<1ms TTL=128
Reply from 192.168.2.102: bytes=32 time<1ms TTL=128
Reply from 192.168.2.102: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.2.102:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Administrator>ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:

Reply from 192.168.2.1: bytes=32 time<1ms TTL=64
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Administrator>ping 71.15.32.8

Pinging 71.15.32.8 with 32 bytes of data:

Reply from 71.15.32.8: bytes=32 time=52ms TTL=236
Reply from 71.15.32.8: bytes=32 time=52ms TTL=236
Reply from 71.15.32.8: bytes=32 time=51ms TTL=236
Reply from 71.15.32.8: bytes=32 time=51ms TTL=236

Ping statistics for 71.15.32.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 51ms, Maximum = 52ms, Average = 51ms

C:\Documents and Settings\Administrator>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=74ms TTL=47
Reply from 206.190.60.37: bytes=32 time=73ms TTL=47
Reply from 206.190.60.37: bytes=32 time=74ms TTL=47
Reply from 206.190.60.37: bytes=32 time=73ms TTL=47

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 73ms, Maximum = 74ms, Average = 73ms

C:\Documents and Settings\Administrator>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\Administrator>ping www.yahoo.com
Ping request could not find host www.yahoo.com. Please check the name and try ag
ain.

C:\Documents and Settings\Administrator>
 
Joined
Jul 12, 2009
Messages
70
It sounds like you might have had a small case of spyware or a virus that took hold of your DNS. Google for this utility and download it. It's a quick little utility to clean up your winsock. The part of the computer that controls the DNS. Check it out.
The tool is called: winsockxpfix
Can be found here: http://www.snapfiles.com/get/winsockxpfix.html
I am also assuming that you are using XP by the looks of your posts.
Hopefully this will help!
 
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