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Solved: Cannot access router page

Discussion in 'Networking' started by Azhariq, Jan 19, 2015.

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  1. Azhariq

    Azhariq Thread Starter

    Joined:
    Jan 7, 2012
    Messages:
    11
    Hi everyone,

    I have Windows 7 installed on my system, and am using wifi to access internet.

    Recently when i try to access my access point or my dsl router from my laptop, after giving the authentication info it just displays "56", thats it. When i try to access the same page using my PC or my iPhone it shows me the whole page. I tried accessing the page using Opera, Firefox and IE, all gives me same "56".

    And here is a pic of that

    [​IMG]


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM)2 Duo CPU T9400 @ 2.53GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 3990 Mb
    Graphics Card: ATI Mobility FireGL V5700, 512 Mb
    Hard Drives: C: Total - 40616 MB, Free - 4434 MB; D: Total - 33851 MB, Free - 9056 MB; E: Total - 77800 MB, Free - 30368 MB; G: Total - 349 MB, Free - 74 MB;
    Motherboard: LENOVO, 406333M
    Antivirus: avast! Antivirus, Updated and Enabled
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,356
    First Name:
    Wayne
    can we see an ipconfig /all from the PC
    ------------------------------------------------------------------------
    ipconfig /all

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

    For Windows 8
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
    Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    For windows version, XP, Vista, W7
    Hold the Windows key and press R

    Now type CMD

    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
  3. DaveBurnett

    DaveBurnett Account Closed

    Joined:
    Nov 11, 2002
    Messages:
    12,970
    Also the make and model of both the router/aces point if different.
     
  4. Azhariq

    Azhariq Thread Starter

    Joined:
    Jan 7, 2012
    Messages:
    11
    Windows IP Configuration

    Host Name . . . . . . . . . . . . : mY-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Home

    Ethernet adapter SE-VPN - VPN Client:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : VPN Client Adapter - SE-VPN
    Physical Address. . . . . . . . . : 00-AC-AB-20-88-54
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-26-C6-64-76-92
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Intel(R) 82567LM Gigabit Network Connection
    Physical Address. . . . . . . . . : 00-22-68-1A-57-48
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::1d57:a598:4a8b:729c%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.141(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, January 20, 2015 9:45:03 AM
    Lease Expires . . . . . . . . . . : Wednesday, January 21, 2015 9:45:09 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 234889832
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-43-F1-36-00-22-68-1A-57-48
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
     
  5. Azhariq

    Azhariq Thread Starter

    Joined:
    Jan 7, 2012
    Messages:
    11
    No help!!
     
  6. DaveBurnett

    DaveBurnett Account Closed

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    We're awaiting info, well I was.
     
  7. Azhariq

    Azhariq Thread Starter

    Joined:
    Jan 7, 2012
    Messages:
    11
    DSL Modem : Linksys AG300
    Wifi AP : TpLink WR841ND
     
  8. DaveBurnett

    DaveBurnett Account Closed

    Joined:
    Nov 11, 2002
    Messages:
    12,970
    Well I think that shows that your Ethernet cable is connected to the Router and got the address 192.168.1.141 from it and that you Wireless is not connected.
    What you need to do is use the Ethernet to connect to the Router's control page, the address is usually on the bottom of the router, and see what IT thinks it is connected to.
     
  9. Azhariq

    Azhariq Thread Starter

    Joined:
    Jan 7, 2012
    Messages:
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    Am sorry that was from my work network....below is my home network


    Ethernet adapter SE-VPN - VPN Client:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : VPN Client Adapter - SE-VPN
    Physical Address. . . . . . . . . : 00-AC-AB-20-88-54
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-26-C6-64-76-92
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::6123:d687:1696:541f%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.149(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, January 24, 2015 7:57:13 PM
    Lease Expires . . . . . . . . . . : Sunday, January 25, 2015 1:32:06 AM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 218113734
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-43-F1-36-00-22-68-1A-57-48
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Intel(R) 82567LM Gigabit Network Connection
    Physical Address. . . . . . . . . : 00-22-68-1A-57-48
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
     
  10. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,356
    First Name:
    Wayne
    so you need to be connected to the correct network
    and use
    192.168.0.1
    in a Internet Explorer browser (some routers do not like chrome or firefox)
     
  11. Azhariq

    Azhariq Thread Starter

    Joined:
    Jan 7, 2012
    Messages:
    11
    Well i reinstalled my browser and windows did some update, now it is accessing both my AP and Modem.
    What was strange is that i could use my iphone to login the setup page of AP and Modem but i wasnt able to using my laptop.

    Anyway thanks for the help.
     
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