Solved: cannot access the internet on laptop

I have a pc that is hard wired to a linksys dsl router then to a linksys wireless access point. I then have a laptop with with a netgear card in it.
when I try to access the internet it don't work.
I work with verizon dsl, then linksys. They had me change alot of settings around, including moving cable on the access point to terminal 4. I also put in a key code. before they had me do all that I had the icon on the bottom telling me there was good signal strength. now it says no connection?
They left it at, call netgear there might a conflict with xp. only use the drivers not the software. Use xp software. I'm coming in on this 3rd hand.
are there any step by step checks I can take to set this up. or can anyone help me out? because I think they are leading me in the wrong direction.
And I didn't mention the hardwired gets the Internet fine.
thank you for any help.

 

Thank you for responding to my problem.
The setup is, first dsl router. The pc is hard wired to it. The access point was moved from the uplink port to #4. They (linksys) told me that was where it belonged. I thought afterwords that maybe after moving that cable I had to unplug the router. that didn't work. So I tried resetting the access point. That didn't work.
I did call netgear and they also agreed with you. They had me go to setup on the netgear card and scan. and I picked up 2 signals 1 linksys and mine.
The linksys signal was weak but worked, mine didn't. That signal must have been a neighbor.
Then I remembered what I did. When I reset the router it went back to default. I looked at it and there was no pass code and it was on channel 6.
They had me change it to 11. So I put the code back in, put it on channel 11,
scanned the netgear car card clicked on mine and it worked. I'm not really sure exactly where the problems were, but I got it working, and it was a learning experience. again thanks for responding and if you have any more advise ill be watching.