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Solved: Cannot boot up (normal or safe) I can only get to Windows Advanced Menu

Discussion in 'Windows XP' started by www.helpneeded, Sep 29, 2008.

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  1. www.helpneeded

    www.helpneeded Thread Starter

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    Hello - I have been referred here from the 'malware removal' section (link to thread http://forums.techguy.org/malware-r...omputer-constantly-freezing-antivirus-xp.html ).

    I ran smitfraud and rebooted but my computer keeps freezing both in safe mode and normal. I tried last good configuration but the same thing happened. Either just a black screen with the mouse icon or frozen on the long list (in safe mode).

    I don't know any of the other options so I hope someone can help.

    Many thanks in advance.
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Hi first try.
    Boot from Xp Cd...when prompted press [R]
    Choose Windows installation [typically by pressing [1]
    When prompted for password.
    Press Enter.
    Type chkdsk /r [note space ]
    Window will fix errors..
    Type Exit
    And press Enter

    If no joy try a repair install.
    Insert the XP cd in the CD ROM Drive then switch on the computer.

    You will receive the following message:

    This portion of the Setup program prepares Microsoft Windows XP to run on your computer:

    To setup Windows XP now, press ENTER.
    To repair a Windows XP installation using Recovery Console, press R.
    To quit Setup without installing Windows XP, press F3.
    ----------------------------------------------------------
    DO NOT at this point select R.... DO NOT SELECT R

    Select ENTER
    ----------------------------------------------------------
    On the Windows XP Licensing Agreement screen
    Press F8 to agree to the license agreement

    Select current installation of Windows XP.and then

    Press R to repair Windows XP.
    ----------------------------------------------------------
    Follow the instructions that appear on the screen to repair Windows.
    After you repair Windows , you may have to reactivate your copy of Windows XP
     
  3. www.helpneeded

    www.helpneeded Thread Starter

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    Thanks for your help. I did the second option from the cd which seemed to work ok but when it rebooted I got the same black screen.
     
  4. khazars

    khazars

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    when you boot up does it say safe mode in the 4 corners of the screen?
     
  5. www.helpneeded

    www.helpneeded Thread Starter

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    I only just get past the windows advanced options menu screen before it freezes so it doesn't actually boot up at all.
     
  6. khazars

    khazars

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    ok, you'll need to wait for someone else to answer then! good luck!

    If you have the xp cd you might want to reformat and reinstall Xp?
     
  7. www.helpneeded

    www.helpneeded Thread Starter

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    Can I do that without losing everything on there?
     
  8. khazars

    khazars

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    you would lose everything on your C:\ drive.

    If you have partitioned the hard drive and saved your data to another partition then the data on say D:\ would be safe as you would choose to install XP to C:\
     
  9. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Hi looking at your post in the Hjt forum a virus may still be present.
    Do you have your Data on a different partition?

    You may be able to slave this hard drive onto another system and recover your data.
    Or a clean install maybe your only option.
     
  10. www.helpneeded

    www.helpneeded Thread Starter

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    everything's on the c drive. It's now constantly restarting if I don't press f8 at startup.
     
  11. www.helpneeded

    www.helpneeded Thread Starter

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    I ran the repair again and it seems to now be properly installing xp. I'm worried that i'll have lost my data though, it looks like it's installing for the first time.
     
  12. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Hi if it's doing a clean install, then all data will be lost.
    Let us know what happens.
     
  13. Ingraved

    Ingraved

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    It is possible that you have a hardware issue.
     
  14. cybertech

    cybertech Retired Moderator

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  15. cybertech

    cybertech Retired Moderator

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    I have reopened this thread, request by Khazars.

    In the future please do not create duplicate threads even under different user names. That is a waste of resources.
     
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