1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: cannot communicate with primary DNA server- PLEASE HELP!

Discussion in 'Networking' started by greenthumb87, Sep 26, 2008.

Thread Status:
Not open for further replies.
Advertisement
  1. greenthumb87

    greenthumb87 Thread Starter

    Joined:
    Sep 26, 2008
    Messages:
    5
    i've been getting this message when trying to fix my internet connection. i'm connected to the network, but unable to go on the internet. the following is my ipconfig/all results:

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : CrackerJacks
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : phub.net.cable.rogers.com

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : phub.net.cable.rogers.com
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
    nection
    Physical Address. . . . . . . . . : 00-1C-BF-30-B3-F8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::f4cd:c839:8c45:de73%9(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : September-26-08 9:50:25 PM
    Lease Expires . . . . . . . . . . : September-26-08 10:50:25 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet
    Controller
    Physical Address. . . . . . . . . : 00-16-D3-FA-E7-CD
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : phub.net.cable.rogers.com
    Description . . . . . . . . . . . : isatap.phub.net.cable.rogers.com
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{704FD937-485D-451D-9B6C-5E6F3A3F1
    22B}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    i'm not the most technologically apt person, so a step by step help/instruction will be much appreciated.

    thanks! i really need my other laptop as all my school work is there and i need the internet for most of them.
     
  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
    Nov 28, 2005
    Messages:
    62,980
    First Name:
    Chuck
    Are you sure the error message says "DNA server" and not "DNS Server"?

    Are you trying to connect through a wireless router that plugs into your broadband modem?
     
  3. greenthumb87

    greenthumb87 Thread Starter

    Joined:
    Sep 26, 2008
    Messages:
    5
    yeah it's dns. it was a typo and i didnt know how to change the title. oops :)

    and yes, i'm connected to the wireless router.
     
  4. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
    Nov 28, 2005
    Messages:
    62,980
    First Name:
    Chuck
    Unless your router is configured to act as a DNS relay, you will need to change the DNS settings on the computer to use the IP address of the DNS server(s) given by your Internet Service Provider.

    If you have a computer that can connect to the Internet OK through the router, you should be able to write down its DNS settings and use them on the computer with the problem.

    Sorry, I don't have time to go into details at the moment.
     
  5. greenthumb87

    greenthumb87 Thread Starter

    Joined:
    Sep 26, 2008
    Messages:
    5
    the dns is the same for both :S i can wait until you have more time, thank you!
     
  6. greenthumb87

    greenthumb87 Thread Starter

    Joined:
    Sep 26, 2008
    Messages:
    5
    i just noticed that the ip addresses differ between my working laptop and the other one
     
  7. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    That's incorrect, the router's address is quite normal, and the default of almost any SOHO router is to indeed be a DNS relay. Since DHCP is passing back this DNS address, I'm going to guess that the router will indeed forward the requests.
     
  8. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
    Nov 28, 2005
    Messages:
    62,980
    First Name:
    Chuck
    Both computers should have the first three sets of numbers in the IP address (192.168.1. using your IPCONFIG data in the first post) being the same. It is the last number that uniquely identifies each connected device on the LAN.

    Assuming your first is for the computer having the proble, can you post the IPCONFIG /All for the computer that has a working connection?


    Just for my education, is there something in greenthumb87's IPCONFIG /ALL data that shows the given DNS address is coming from the DHCP server in the router? Isn't there a Windows Networking control panel that lets you set if a given computer should try to automatically get the DNS Server address or use user defined address(es)?

    The PC I have at work uses DHCP to get its LAN IP address but I have it set to use manually entered DNS Server addresses. One of them is the Primary Server run by Comcast and the second one is a free access DNS service from a third party.
     
  9. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    DHCP is enabled, and all of the addresses, Default Gateway, DHCP Server, and DNS Address are the same. This is almost always the way the information from a router would appear.

    Note that a few routers DHCP server assigns the DNS Address from the WAN side, but most simply point to the router and forward it in the NAT layer.
     
  10. greenthumb87

    greenthumb87 Thread Starter

    Joined:
    Sep 26, 2008
    Messages:
    5
    the problem resolved itself for reasons i'm not aware of. thanks so much for the help anyway. i really appreciate it.
     
  11. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/753695

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice